The staff does a great job cleaning our house each week. We have kids, dogs, cats, and two large bird cages with many birds that spread seed everywhere and the staff gets it all. They're always on time and professional too. read more

I was really excited to try WHB Cleaning after seeing them highly recommended in the Girl Time Facebook group. Unfortunately, our experience didn't live up to the recommendations or the premium price. We hired WHB for a move-in cleaning. The home had already been cleaned before we received the keys, but it wasn't quite up to our standards, so we decided to hire a professional company to thoroughly go over everything before we moved in. At $89/hour for a move-in clean, I expected a very detailed and professional service. Our cleaner was genuinely lovely, kind, and pleasant to have in our home, and I enjoyed meeting her. Unfortunately, the quality and professionalism of the cleaning itself did not match what I expected at this price point. During the appointment, approximately 35 minutes of billable time was spent in personal conversation rather than cleaning. I certainly could have ended the conversation sooner, and I acknowledged that when I spoke with the company. At the same time, as the customer, I don't think I should have to manage how a professional cleaner uses the time I'm paying for. Afterward, my husband and I looked over the apartment more closely and found several areas that still needed attention. The floors were noticeably streaky, portions of the windows that were cleaned were left streaky and only partially completed, the window tracks were still dirty, and there was visible dirt remaining in areas of the guest shower. For a relatively clean, empty home, I simply did not feel the finished result reflected more than $300 worth of professional cleaning. I contacted WHB directly before leaving a review because I wanted to give them an opportunity to address my concerns. I do want to give their customer service team credit. Everyone I spoke with was kind and professional. They offered to send a different cleaner back to address the areas we weren't satisfied with. We declined because the purpose of hiring a move-in service was to have the home ready before we moved in, and at that point we preferred to finish the remaining areas ourselves. WHB ultimately offered a 15% adjustment to our invoice, which I appreciated. They listened to our concerns and made an effort to resolve the situation. As a first-time customer paying their premium move-in rate, I expected the initial service to reflect the level of quality and professionalism the company advertises. At this price point, I think it's reasonable to expect professional cleaners who can deliver consistently high-quality work without the customer needing to supervise the process or schedule a second visit to correct missed areas. I appreciate how kindly WHB handled my concerns and their effort to make things right. Unfortunately, based on the quality and value of our particular experience, we won't be returning. read more

I hired WHB for my move out cleaning and couldn't be happier! They have really great communication and reply quick to all your needs. Kaela was the cleaner that came to my place and she did a great job. Throughout the service, they would also keep in touch with you through text in case you needed to express any concerns to the cleaner. At the time I booked the service, they had 20% off and also a free bonus add on and I choose a free fridge cleaning. Overall, the price I paid was way cheaper than other places I had got estimates from! read more

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The clean was decent. She spent an inordinate amount of time on the fronts of my cabinets. The floors look great. Mirrors and bathroom glass have smudges or weren't done at all, hair still in, on, and around my sink. Little things, no big deal on their own. Was quoted at $145-$200 or $59/hr our previous cleaner was $180 so this was what we expected to pay and they make many assurances that they will contact FIRST if any increase. After receiving my bill of $275 I reached out for an explanation and was told that the first clean is $75/hr but "don't worry the future rate is locked in at $59". Sorry but I just don't trust that now, thanks. Look I get it, sometimes things take longer than expected, or other issues pop up, but the reality here is that our previous cleaners were here 4 days prior and we are religious about tidying up before a cleaning crew comes in because we want them spending time on the big stuff we don't want to do not having to do every little thing so this isn't a matter of it simply taking longer than expected. That is also supported by them telling me after the fact that the price is higher on the first one without ever sharing that in the beginning - the reasoning for it is sound but the bait and switch route of getting there is not how I want to do business with folks I'm trusting in my home. *update: they adjusted the price but still overcharged by nearly $100 from their quote without prior approval of an increased cost. read more

WHB Cleaning - Home Cleaning Near Me - San Diego, California

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Timely arrival, good attention to detail, friendly staff on both ends of the service.

Disappointed, frustrated and annoyed that I even considered WHB Cleaning as an option and gave them the opportunity to enter my home. Amanda came into my house for 2 hours and reached out asking for an extra two hours to COMPLETE her cleaning. I politely declined to stay in budget and assured her whatever she had done in the 2 hours was enough. I expected the basics, sweep, mop, bathroom, kitchen stuff like that. I walked in expecting to not have extra stuff done like beds, details, but was excited to come home to a clean home. I walked in to my house looking exactly the same. No vacuum, mopping, NOTHING. I asked what could she have possibly done in two hours and realized yes the dishes were done and the trash was taken out, but my dishwasher was running! This means she loaded the dishwasher and took the trash out and expected me to pay almost $200 for it. The restroom is the same mess, she threw toys into the living room and not even mopped the floors. Extremely disappointed and sad to have even expected more. read more

WHB Cleaning - My view coming home to my "professionally cleaned" home. - Home Cleaning Near Me - San Diego, California

Ashly was great with a newborn at home she paid attention to detail and left our home feeling super clean and comfortable.

We had a bit of a rocky start with our cleaning service--our first cleaner left after 2 hours instead of the requested 3, and the house wasn't fully cleaned. However, after I informed the admin, they were quick to respond and sent someone else to complete the cleaning. I really appreciated their responsiveness and willingness to make it right. Since then, Amy has been our cleaner, and she's come twice so far. We're very happy with her. She's attentive to any specific requests we communicate, and always checks in at the end to make sure everything is to our satisfaction. Overall, I'm impressed with the customer service. It's easy to get ahold of them, easy to schedule, and they do a solid job at a reasonable price. While I still expect all the basic cleaning tasks to be completed as listed, we've been happy with the service we've received. read more

We hired this company to complete move-out cleaning for five rental units after seeing their excellent online reviews. Unfortunately, our experience was extremely disappointing. Three of the units were cleaned very poorly, and we received complaints from the new tenants immediately after they moved in. We documented the issues with numerous photos and shared both the photos and tenant complaints with the company. Even more concerning, the cleaners did not show up to clean the remaining two units as scheduled, yet we were still charged for those services. Despite providing clear documentation of the missed and inadequate work, the company has refused to issue a refund and instead only offered a small discount. Based on our experience, I cannot recommend this company for move-out cleaning, especially if you are managing multiple properties and need reliable, thorough service. read more

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To whoever left the Oh no button on this previous rating, I will have to give you merit and say I was completely wrong. Taking away my high rating since now I am no longer advocating for them. After my loyalty of over 1.5 years, the quality of care has declined because of the poor customer service, and marketing attempts they're giving me. Sorry not sorry Janet. Or Kelsey or whoever name and number keeps hassling me. She keeps on trying to price gauge me for more than 20 dollars because I told them I needed a summer break and will be back once I return from vacations. Literally has been 1 month and I was receiving consistent bi weekly services with this company! Janet acted like I was a first time customer and she came back and texted me from a different number asking for my services again, as if it's a favor of them to be asking me directly to pick a date. When I asked about the rate, she stated another ridiculously high price that was more than the first price she tried to get me on. I was originally, $51/hour, then they had a loyalty retention agreement for 3 services at $46. What a deal so I took it. Then afterwards since I became loyal and on schedule with them, and even wrote them the original review, I was approved to be kept at $46. Wonderful and I always paid on time and gratuity for the lovely ladies. Then midway they tried to state it would be $49 and I understood and agreed to that but to my surprise they kept me at the $46. Loved this! When I asked for a break, that's when the poor tactics kicked in and then they wanted $69 and then $79, acting like they aren't trying to bait me again?! WTF?! I told them I won't need there services and this second time around got upset and told them to remove my contact and don't text me. I actually will have to block their number now. Let me credit the ladies who showed up for me. I truly respected all my ladies who were assigned to clean for my house. Sadly, no wonder why these ladies have left and I've witnessed massive turnover. read more

Paola V. Was great! Loved the smell of her cleaning products. She was quick, efficient and courteous. read more

WHB Cleaning - Home Cleaning Near Me - San Diego, California

Great value, attentive service, great communication from this company! Itzahari showed amazing attention to detail, I book with this company monthly! read more

Great company!! I have set up reoccurring cleanings with them because I was so impressed. The owner or whoever I text with is amazing at communicating. I would recommend them to anyone. They did a deep clean my first time and Amy did AMAZING. I now do reoccurring cleanings for upkeep and it's amazing . As a working mom this has been amazing to have and has taken stress off my plate. They also have great prices read more

Great scheduling communication and hard working, detail oriented staff and fair prices make WHB a fantastic choice for both regular and deep cleaning needs. Janet is super responsive, and gets me scheduled rapidly. I've had both deep and regular service, and the pricing for both is straightforward with the option to select optional add ons from a fixed price list. Only improvement would be if I could book the same cleaner on multiple occasions, but all of the different ones who have serviced my home have been good. read more

Had Kim S. Come to our place twice now and she is amazingly thorough, super nice, and gets in all those small spots you forget to clean. If you are considering a cleaning service, request Kim S. And you will see how much it is worth it. Only "complaint" is that she can take a little longer than expected, but it's worth it. read more

I hired WHB Cleaning for what they advertised as a deep cleaning, specifically to handle a bedroom and bathroom after a tenant moved out. For over $200, I expected professional, thorough work. Instead, what I got was frankly disappointing. The cleaner was polite but not at all thorough. I did a quick check before she left (because it's charged hourly) and only later discovered just how much was missed after closer inspection. Dust and grime left on baseboards, cabinets, counters, backsplash, and in the bathroom. The tub and shower, which still had hair in it, were not even remotely "deep cleaned." I ended up redoing it myself, something I should never have to do after paying for professional cleaning. On top of that, I noticed that the cleaner was taking photos of my home's interior without asking or notifying me. That is simply unprofessional and not something I would expect from a reputable service. I did notify the customer manager and they stated that this was for quality control. However, I would expect the customer to be notified beforehand. When I sent them photos of the actual cleaning misses, they didn't dispute it, but offered only a 10% discount or a single hour of follow-up. After pushing back, they went up to 15% off or an unlimited re-clean. At that point I was done wasting my time and just accepted the discount to end the hassle. They'd already lost credibility with the initial cleaning, so I was even less inclined to want them back in my home to try again. They have an easy booking system and plenty of positive reviews (which I should have read more carefully, the negative ones match my experience exactly). But at the end of the day, if you want anything approaching real deep cleaning, I wouldn't recommend this company at all. read more

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I was disappointed with my experience. The cleaner was polite and the areas she completed were cleaned well, but the service was incredibly inefficient. I booked a 4-hour cleaning for my approximately 900-square-foot apartment. After 2.5 hours, only one bedroom and one bathroom had been cleaned. When I pointed out that there was still an entire bedroom, another bathroom, the kitchen, living area, and all the floors left to do, I asked if she could clean a little less meticulously so she'd have time to finish the rest of the apartment. Her response was that I should have told her that earlier, despite the service being presented as a 4-hour cleaning. I don't think it's unreasonable to expect that four hours is enough time to clean a 900-square-foot apartment without having to instruct the cleaner to manage their time differently. If your company charges by the hour, customers should be aware that you may not receive a complete cleaning of your home within the booked timeframe. Unfortunately, I won't be using this service again. read more

This is in regard to a pre-move in cleaning back in the summer, around June/July. I manage a residential home in Escondido, and had a new tenant moving in after July 4th weekend. My initial cleaner that was referred to me no-showed. I was very upset since this was scheduled a week prior, and I came down from Orange County. She doesn't have a Yelp page or I would be telling people to stay away So now I'm in a huge pickle because the new Tenant was moving in on a Sunday, it's a holiday weekend, and it's super short notice. I sent out requests through Yelp, and got a ton of businesses messaging me. First thing that was super frustrating was my message to all these vendors was I needed this service on a Sunday early morning before my Tenant moves in. And literally every single company either did not read the messages or disregarded it, except WHB Cleaning. I believe I was talking to the Owner via Yelp chat, but unfortunately don't recall her name at the moment. She was empathetic to my situation and patient. She got me setup with a cleaning appointment early Sunday morning! The cleaner was punctual and very nice. She confirmed what I was looking for and in my opinion, went above and beyond in what was expected. Pricing wise, I felt was REALLY GOOD compared to what I normally pay cleaners up here in Orange County. I'd definitely hire them again when the Tenant eventually moves out. read more

We had our two-story home cleaned after living there for three years, and let me tell you the dust had gotten real! Erin did a fantastic job cleaning and organizing the bedrooms, as well as giving the bathrooms a deep clean. Nothing seemed to phase her, and we're really happy with the results. The kids' jaws dropped when they saw their room. One was even motivated to keep their room neat and tidy (hence our jaws were on the floor, too). Great value, especially for 5.5 hours of work and considering Erin kickstarted our daunting move by helping us clean and get organized. It will definitely make the move easier. Thank you! read more

I had a good first experience with WHB Cleaning. Our assigned cleaner, Kimberly, was on time, well-supplied, had good time management and was respectful of our space. She was organized and tidy in her movement about our home. It was very easy to schedule our cleaning and Amerie (and Justin) were extremely quick to respond. I had a lot of questions and they were happy to accommodate all of them. Only marked 4 stars because there were a few obvious areas of the bathroom that were missed (small window had water marks, and there was some remaining mold on the shower floor tile - we had asked for specific focus on the shower, so I was bummed to still find a little spot there that I had to do myself later). Though that was minor, so I would definitely use WHB again. read more

I requested cleaning for multiple rooms in my home. Gisela did an amazing job and cleaned areas I haven't thought about cleaning myself. She communicated really well about the products being used and asked if I was ok with them, which was thoughtful! read more

I always have a great experience w/ this company. They are very professional and do a great job!

Paola always does a thorough job. We appreciate her! Additionally, communication with WHB to schedule/re-schedule/request info is consistently prompt and responsive. read more

We have been clients of WHB for at least 1.5 years. They are dependable and trustworthy. All of the cleaners are great, but Eleanor's work is excellent. She is friendly with our pup Oscar too. Our home always smells great. The sinks are shiny and the bathrooms sparkle. WHB is very good with communication, and always respond right away. If you're looking for reliable house cleaning, try WHB. 10/10 read more

Amerie was wonderful to work with - super responsive and clearly communicated everything to us and even gave us a custom cleaning package based on our needs. We ended up rescheduling for a few months down the line but wanted to express our gratitude for her extreme professionalism. We would highly recommend Amerie and WHB cleaning! read more

Julia came by and did an incredible job! Would definitely recommend this company especially if you need your home to be move out ready

After I requested a quote, I immediately received a message from WHB. The price was reasonable and they could send someone as soon as that day or the next. We scheduled for the day I wanted and I specified what I needed. The day of the cleaning, Nadia came on time and quickly set to work. She was a wonderful! She made our appliances shine in a way they haven't shined since purchase. She was extremely professional about the bathrooms and accomplished everything we requested. I am happy to regularly schedule with WHB from now on! Bonus: the company checks on you to make sure you're always happy. read more

WHB Cleaning - Our shiny happy kitchen! - Home Cleaning Near Me - San Diego, California

The cleaning crew was solid and the admin crew schedule. The team was also easy to work with. Highly recommend.

Would not recommend. Booking was a struggle, I reached out to see if I could get a same day cleaning (I had scheduled a cleaning through another company and the cleaner canceled 15 min before she was supposed to arrive so I was hoping to get someone out same day.) they told me they had someone available at 2pm, then it changed to 3pm, then 2:30, then 2:45. My cleaner arrived at 3 and told me she could only stay until 5pm and another cleaner would be coming to finish what she couldn't. She told me she didn't understand why they split it between two cleaners and not just given the full clean to the second cleaner (none of this is her fault, I don't get it either). She did a great job and was extremely fast. She got the whole upstairs done in two hours. She left at 5 and said the next cleaner should be on her way. At 5:30pm I texted the line and asked if anyone else was coming and told them what the cleaner told me about a second cleaner. They said they would check with the first cleaner and then said an emergency came up for the second cleaner but they would make it up to me by scheduling a "touch up" to finish the downstairs the next day and said I could pick any time. I chose 10am. The next day at 9:15 I got a text saying my cleaner would arrive at 9:30. At 10:30 no one had arrived or tried to contact me so I reached out worried something happened or they got lost. They had no info. At 11 my cleaner arrived. Again, did a good job, none of this is the cleaners fault. This whole time no payment method had been taken and I was not contacted about it. The following week I got a text for the full invoice which asked me to pay promptly so they could pay their cleaners. I asked for a discount because I spent so much time communicating, waiting around, and I was never reached out to with information until they wanted payment. This company is unprofessional. Hiring a cleaning service was supposed to give me time back and allow me to take care of my family but with all the time I waited around, I could have done the clean myself. Would not use again or recommend read more

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I requested services for a 1 bedroom apartment that was essentially was already clean but needed a deep cleaning. The cleaning service fell far short of expectations. For example, after 4.5 hours the floors were not mopped or vacuumed, the TV wasn't wiped, and residue was left on the floors. I had to clean afterward, which defeats the purpose of hiring professionals. They offered a touch-up, but I declined I shouldn't have to supervise or redo the work. I paid $150 out of courtesy, but honestly, I don't feel I should have been charged at all. I understand this is a small business and negative Yelp reviews can hurt. That said, the positive reviews are what led me to book in the first place, and after my experience, I question whether those reviews reflect the actual quality of service. The business simply needs to do better. read more

Not sure about the 5-star rating people gave, but I was extremely dissatisfied with the service. They charged me for 8 hours of move-out cleaning, but the house was not clean at all. I had to get another cleaner to get the house cleaned. They never even vacuum the house, which costs me an extra $500. The pantry was filthy, the floors were dirty, the downstairs bathroom was not even touched, the stairs had glitter still, which means never been vacuumed, the primary bathroom glass shower enclosure was not even touched. On top of that, cleaners left me a note, supposedly after 8.5 hours, later we could not get to everything. I would not recommend this company for your cleaning needs. I was very much disappointed with the service read more

Do not recommend. Poor quality. Services not completed. Price is too high for amount of time spent on specific instructions. Either it's clean or dirty. There should be no excuse for having a job paid for not being done. You ask for transparency and efficiency, but get ignored. Services requested were not fulfilled by a long shot. read more

Had a great experience with WHB Cleaning. They were courteous, communicative, and very accommodating with our schedule. The cleaning person, Nadia, was very nice and very professional--she showed up on time, was respectful of our home and us being in it while she worked, and did a super job deep cleaning our large 2bed/2bath apartment (with cats). I specified certain areas to focus on (e.g. floorboards and window sills, etc) and she followed instructions perfectly and graciously. This was a great experience and I plan to use them again for my future cleaning needs. I highly recommend WHB Cleaning! read more

Pretty good service and good cleaning, but communication between the coordinator could be better.

The company does a great job doing a Moveout clean and they use a checklist to be sure to clean everything required by the landlords. They also take before and after photos and share them at the end of the cleaning. Excellent will use again! read more

Industrial cleaner smell in bathrooms smells like your work bathroom or a gym. I had asked them to use natural cleaner. Cleaner showed up with a bag of filthy stained rags and explained they were washed. Can you not buy new 50c rags? Left me with a foul massive sink of dishes, as if I wanted to save $10 and clean that myself after five hours of billed cleaning. The sink wasn't washed either per the standard cleaning. I had explicitly asked her to clean the kitchen first but apparently she didn't get the message. Completely forgot to vacuum or mop the stairs. Vacuum job was not thorough along baseboards or under furniture. Otherwise ok. But don't expect repeat business when I come home to that mess and have to cleanup after the cleaner. read more

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I highly WHB Cleaning! We use Briana and are always so impressed and very happy when we return to a very clean home.

Just had my condo cleaned by WHB and they were great! Super prompt and responsive from first contact when I inquired- was super impressed with how easy it was to schedule. Had a cleaner at my place within 48 hours and she did great! Shout out Briana, really appreciate how thorough she was in my unit it looks amazing! Also Janet for making the whole process so seamless- will definitely be using the service again thank you so much WHB highly recommend ! read more

WHB Cleaning - Spotless home happy kitties :) - Home Cleaning Near Me - San Diego, California

I'm going to to disagree with the high ratings here. I am yet impressed with this company so far. I've had at least 3 or 4 cleanings with this company and here's what I've observed. 1. Their hourly rate is quite high at over $50 / hour on a "custom" clean. They charge $49/ hour with a 1.9% "Merchant fee" each cleaning. Their custom clean is just a cleaning of a house! There is nothing custom or special about this service. Additionally, they charge extra for deep cleaning and to clean things like base boards, or cleaning the inside of your microwave or fridge, and vacuuming the furniture. 2. They have sent a different cleaner to my house on each cleaning of my scheduled reoccurring cleanings. Prior to hiring this company, I was told by Justin that I would have the same cleaner for reoccurring cleanings. It seems like they have a high turnover of employees. They've made excuses for why different t cleaners are being sent each week and told me don't worry because they have all been through the same training. That's fine and all but when I basically have to train the cleaner of how I like things and where I everything belongs a 2 hour job turns into a 4 hour job plus I end up helping them clean. 2. I did not receive the promised discount on the invoice which by the way, took several days to receive the said invoice after the cleaning was finished. If you like paying a high premium for a mediocre clean then this company might be right for you. read more

TBH, I didn't see the place so I can't comment directly on their work. But what I will say was that they got back to me very quickly for a same day service. We needed HALF of our condo cleaned up after some remodeling was done so our tenants could move back in. So not a major job. I reached out to many places and they were one of the first ones to get back to me quickly AND professionally. At first I was a little butt hurt that they required a 2.5 hour minimum as it was a very small job, but their responsiveness and execution gave them the 5 stars here. I would recommend using WHB if you want someone responsive, timely, and will get the job done. Their rates weren't too bad considering it was a 2.5 hour minumum. read more