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    Spotless Clean Sd

    4.4 (45 reviews)
    Open 10:00 am - 3:00 pm
    Updated 2 weeks ago

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    Response time

    10 minutes

    Response rate

    100%

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    Services - Spotless Clean Sd

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    3 More Services

    Maid services

    Regular home cleaning

    Janitorial services

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    Recommended Reviews - Spotless Clean Sd

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    Joy P.

    Ellen the owner still refuses to respond to my messages about followup cleaning. Her public response saying she'll resolve the issue is only for show. I've hired another cleaning service to redo her work. DO NOT USE THIS CLEANING SERVICE!

    Cabinet example - Spotless cleaning did not clean the cabinets as promised on their cleaning checklist.

    Short: This was the worst cleaning company we've ever hired. They did a terrible cleaning job and the owner Ellen was a nightmare to interact with. Long: We requested the $350 move-in deep cleaning which involved a checklist of everything they would do. Two cleaners came to our house for 3 hours to "clean". Their cleaning process was basically wiping a few things down with paper towels. They did not deep clean. Here were some of the biggest gripes: Floors - bottoms of our feet were black after less than an hour of walking around on the floors they had "cleaned". They also bucket mopped our hardwood floor and got it soaking wet which can damage it. A professional cleaner would know not to do this. Cabinets: They did not clean the cabinets which is on their checklist. They briefly vaccumed the inside of some of the cabinets when they were running out of time. However they were still full of crumbs and spills which took us a few hours to clean out ourselves. The bathroom medicine cabinets still had rings on the cabinet shelves from previous occupants' toiletries and the top of them was covered in a thick film of dust. Surface details: They didn't do more than one pass on surfaces that needed deeper cleaning. Some surfaces they skipped altogether. If there was any kind of mess that needed to be scrubbed off like crusted on food etc they left it intact. Many surfaces still had a thick black film of dust - all the window sills were still covered in thick filth, tops of things like the microwave and fridge untouched, bedroom closets/shelves still dusty. Some items on their checklist, like bleaching the dishwasher, they did not even attempt to do. I don't believe they cleaned the toilets as there was still blue residue from when the sellers put a cleaning pack in the toilet a few days prior. Mirrors / steel appliances - they didnt have the tools to clean these. They used paper towels and smeared grime around on these surfaces. General efficiency: one of the cleaners was on her phone for around half of the time I was observing her. As you can see they left our house a mess, and these are just the major complaints. Walking around the home after their cleaning I had a hard time pinpointing what they had accomplished. As bad of a cleaning job as they did, speaking with the owner Ellen was even worse. She argued in circles about why the team did not do a good job and tried to blame it on us in any way she could think of. I will not bore you with the nitty-gritty of our conversation but suffice to say we found the communication before, during, and after the cleaning very poor. The conversation with Ellen became so illogical that we gave up reasoning with her and decided to post this review instead. Edited to add: The response of the owner below contains various lies and bad excuses for why they did not do a good job. They hadn't told us they would stay until the job was done; in fact the cleaners told us several times they had a car coming to pick them up at 6. Once we complained the next day, Ellen asserted that it's our fault for letting them leave because they would have stayed til the job was done. We did NOT tell the cleaners we were happy with the job, as we discussed several times Ellen. So stop saying that. The lighting excuse is a twist of some words my husband said to her, and she knows that. The job was done in broad daylight. She is complaining about the pics we provided to show they did a bad job - we provided her with the pics I included in this review and more plus a detailed written list of what they missed. I didn't send her pics of furniture... laughably bad lie because we hadn't even moved our stuff in yet. As far as a walkthrough video, I didn't see them take one before or after, but I don't see what it has to do with the specific evidence we have provided. If the photos I provided look unclear to your staff, it's because they never touched those areas lol and that's the point. Yes they did offer to come back the next evening, but we had already spent more than 5 hours cleaning at that point and were almost done. Besides - after they did such a horrible job, why would we want them to come back and waste our time again? They clearly do not know what clean is. We've already discussed these points and more with Ellen and she persists in holding her inaccurate viewpoints even though she was not there. Ellen's response to my review is in fact the perfect example of the kind of nonsense you will get when working with this team.

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    10 months ago

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    Ellen F.

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    10 months ago

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    Ellen F.

    Thank you Steven, your business is very much appreciated!

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    3 years ago

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    3 years ago

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    Ellen F.

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    1 year ago

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    Ellen F.

    Thank you Roger! Your business is very much appreciated!

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    3 years ago

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    Ellen F.

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    3 years ago

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    Ellen F.

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    4 years ago

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    Ellen F.

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    2 years ago

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    3 years ago

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    Ellen F.

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    4 years ago

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    Ellen F.

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    4 years ago

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    Ellen F.

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    3 years ago

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    Ellen F.

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    9 years ago

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    4 years ago

    Spotless is a great. They are very responsive and show attention to detail. Best cleaning company I have found in San Diego so far.

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    3 years ago

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    Ellen F.

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    6 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    Ellen F.

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    9 years ago

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    10 years ago

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    8 years ago

    First time I request help to clean my house. I'm glad I did. She's very professional and does great job. Very happy.

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    10 years ago

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    9 years ago

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    10 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Spotless Clean Sd

    Review Highlights - Spotless Clean Sd

    I just smiled He thanked me for doing such a great job, i simply remarked, Not me, Ellen did the great Job.

    Mentioned in 20 reviews

    Read more highlights

    Absolutely Clean Agency

    Absolutely Clean Agency

    (549 reviews)

    University City

    Absolutely Clean Agency is truly exceptional! We've been using them for almost four years and I…read morecan't recommend them highly enough. Their team is consistently thorough, reliable, and incredibly professional. Every single visit, our home looks spotless and refreshed, and the attention to detail is unmatched. They are always on time, easy to communicate with, and completely trustworthy, the kind of people you feel totally comfortable having in your home. They go above and beyond on the little things, and it shows in the quality of their work. What I appreciate most is their consistency and pride in what they do. It's rare to find a cleaning service that delivers this level of care visit after visit, year after year. If you're looking for a cleaning service you can count on, supported by a team that truly cares, Absolutely Clean Agency is the one. Five stars doesn't feel like enough!

    This cleaning crew is an absolute lifesaver! Moving into a new place is always stressful, but they…read moreturned it into a seamless experience. The team arrived fully equipped with heavy-duty tools and a fantastic attitude. They executed a flawless top-to-bottom sanitize, hitting every hidden corner, ledge, and cabinet interior with perfection. The level of meticulous care was mind-blowing; the entire space smells incredible and shines like a mirror. It is incredibly rare to find a service that possesses such an elite standard of professionalism and pride in their craft. They completely nailed it. If you want a spotless home without the drama, look no further!

    Lyly's Housekeeping - Best Quality Cleaning Guaranteed!

    Lyly's Housekeeping

    (37 reviews)

    I had scheduled Lyly's Housekeeping for an unfurnished move-in clean. They did a great job, were in…read moreand out on time, specified if I wanted anything done in particular, and overall were kind, detailed, and timely. They had better quotes than some other businesses that I had researched in the greater San Diego area. Will definitely be using them again in the future! Thank you to Valentina and her crew!

    These poor cleaning women. The cleaners are very nice and fantastic but the management of these…read moreservices has been a nightmare. I paid $780 for a deep clean for 6hrs via Zelle. After the deep clean, they said they would give me regular fixed pricing for maintenance, which was $220 every 2 weeks for 3 hrs each clean. They kept mixing up my text with other clients so it was very confusing on time, price, and duration. After they came 1 time for the regular maintenance, the management told me I had to give them cash in person from now on. The second time they came I went to the atm and by the time I came back they were already gone (only worked 2 hrs). They shamed me for not having the cash and told me it was embarrassing to ask for payment. Now after servicing my home 5 times, they tell me that my home needs picking up and changing of sheets (which the cleaners offered to do the first cleaning) is extra work and my home is so big that they should be charging me $50 more each time, but they will give me on $20 increase and if I want to pay by Zelle, it's additional $10. I tend to keep missing the cleaning ladies because they only come for 2 hrs instead of the 3hrs I thought I was paying for. They also continue to mix up my text messages with other clients. Clearly they don't know what FIXED PRICING is! Never going back!

    Spotless Clean Sd - officecleaning - Updated May 2026

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