My house, although clean for most, needed a deeper cleaning for the special surfaces (high end stainless steel appliances, marble bathrooms, quartz counters, wood floors, etc.). So I requested a deep cleaning to get these surfaces clean, along with the usual cleaning. Ellen , the owner and I agreed upon a VERY reasonable price. Initially one person was sent out, but when I realized that she could only spend 4 hours, I also started cleaning. Within the hour, the owner showed up. She was pleasant and hard working and did everything I needed. I was very happy with the end result. read more

Let me start with the positives. Communication was excellent throughout the process, and the team did a wonderful job with carpet cleaning and pet odor removal. I don't think our carpets have smelled this fresh in years. Because of that--and because the company took my concerns seriously afterward--I awarded Spotless Clean SD three stars. Unfortunately, I felt compelled to deduct two stars for a couple of reasons. First, the team did not clean what they considered "cluttered" areas. In practice, this meant that surfaces such as my bathroom counter and office desk were skipped entirely. I understand not moving or organizing personal belongings, but there were crumbs and visible spots that we had to clean ourselves before guests arrived the following day. Additionally, things like trash bins and appliances were left out of place, as if the team left in a hurry. Ultimately, I did not feel I received the full value of the service. Second, while avoiding those "cluttered" surfaces, the team nevertheless moved several art prints and canvases that I had set aside for framing. They placed a heavy plastic office chair mat directly on top of them, leaving several pieces crumpled. Fortunately, I was able to flatten most of the wrinkles, but I was surprised by the lack of care shown toward personal items. To the company's credit, Ellen promptly offered a discount on a future cleaning with a different team, which I genuinely appreciated. Ellen also offered to have a team return and address the remaining areas, but we had already taken care of it ourselves. Given this experience, I don't think we'll be using the company again, sadly. read more

I am extremely disappointed with the cleaning service I received. I booked and paid $300 for a deep cleaning, but what I received was nothing more than a very basic standard cleaning for about two hours. My house was already generally clean, and what I specifically needed was detailed dusting and wiping after a remodel. I booked the deep cleaning because their checklist included things like baseboards and other detailed cleaning. Unfortunately, many of those items were simply not done. I specifically asked for the baseboards to be cleaned, and the cleaner refused, giving me an explanation about the caulking instead of cleaning them. I also asked for the ceiling fan to be dusted. After dusting it, the dust fell all over the bed frame. When I asked her to wipe the bed frame afterward, she told me she would not do it. Even something as basic as taking out the trash was not properly completed. Initially, the trash wasn't taken out at all. After I pointed it out, she tied the bag and left it outside near the trash can instead of actually putting it in the garbage bin. There was absolutely nothing about this service that felt like a deep cleaning. My regular cleaners normally spend around three hours and do a much more thorough job, and the house actually feels and smells clean afterward. This service felt rushed and extremely basic. I raised my concerns and asked whether the price could be adjusted since the deep-cleaning services I booked were not performed. Despite my complaints, I was still charged the full $300, and my concerns were not meaningfully addressed. For $300, I expected the service that was advertised and that I booked--not a two-hour basic cleaning where I had to repeatedly point out things that were being missed and was then told that requested checklist items would not be done. Very disappointing experience and extremely poor value for the price. I would not use this service again and cannot recommend their deep cleaning based on my experience. read more

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Ellen gave me a reasonable quote and was polite by text. I wanted a gift certificate for my wife, and Ellen was good with that, and did a great job. I recommend her business highly. read more

Excellent carpet cleaning at a decent value. They do an excellent job of communicating what they can and cant do

Ellen is amazing and is always going the extra mile! i really appreciate all the time she puts into her cleaning, she is very kind and communicative. My house is truly spotless after she comes! read more

Ellen and her team were great! Very responsive, easy to communicate, and did a great job on the move in cleaning. Prices were very fair and no hidden upcharges. read more

We scheduled a move in deep clean for 3 hours in our 850sqft apt. It was far from a deep clean. They ended up changing it to two people for 1.5 hours. The cabinets still had residue on them despite me asking for it to be a focus area... and they didn't even get to dusting / glass cleaning the 2 bedrooms. I was pretty disappointed and had to clean that evening before we had family in town the next day. Not worth it. read more

Spotless Clean SD - Office Cleaning Near Me

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They did such great job with our last minute cleaning. They were able to accommodate our urgent at the same day. I'm so happy to be able find them. Best of all they honor the price and so kind about it. Thanks Ellen and team. read more

Start with positive, good communication, showed up on time. Although they spend good amount of time upstairs in bedrooms and two bathrooms, downstairs living, family room and kitchen were cleaned in rush. Bath tubs amd kitchen were not as cleaned as I expected since there were some marks left but I will give them a benefit of doubt as I asked them to use kids-friendly non-tocix products which might be not efficient to remove everything. And yes,.if you dont move things out of their way to clean, they won't be cleaned. For the price, the job was not too bad. They spend almost four hours for 1700-1800 square foot house with 2.5 bathrooms and it was only one person did the job. read more

Great pricing, communication, and professionalism!!! They do carpet cleanings as well which most other cleaning companies I looked into did not. They were so nice and accommodating with which rooms to clean first as I still had a couple of things I had to move out. The place looked great and the cleanest I had ever seen it! They were absolutely amazing and will book them again whenever I need cleaners again. read more

Ellen was amazing!! Always responds within minutes and did an incredible job cleaning my apartment. She went above and beyond. I'll be hiring Ellen again! read more

I was in desperate need of a deep clean service in a short time frame and spotless clean came through. They were on time and did a great job. I would recommend their services. read more

I am pregnant, in my third trimester, and really needed some help around the house. I booked a deep cleaning with Ellen more than two weeks in advance. We confirmed the date and time twice. On the day of the cleaning, I waited for 2.5 hours. They never showed up and Ellen did not communicate or offer to reschedule. (Full story) They were to arrive at noon. When they ran 30 minutes late, I messaged Ellen and was informed that they were running late because she thought our cleaning was at 1:30pm. We confirmed the time twice, so I don't see how that confusion was possible. I was understanding because sometimes jobs just take longer. She asked that I wait for them to come at 1:45 pm and I agreed. At 2:30 pm they still have not arrived and Ellen did not bother to communicate or apologize. Ellen's unreliable service and lack of communication was a huge inconvenience and impacted my plans. It was downright upsetting. read more

Spotless Clean SD is THE most reliable service of ANY service we use. We've had many other cleaners throughout the years, and nobody works as efficiently, thoroughly, dependably, and affordably as Ellen. Ellen and her team are always on time, reliable, and super kind. They produce QUALITY work--no dusty counter is left un-dusted! Ellen even went above and beyond when my family was grieving a loss, cleaning and organizing the garage (which she really didn't need to do). I really can't say enough about Ellen & Spotless Clean. She is THE best out there. I have referred her to all of my friends, and will not be leaving cleaning services to anyone else! For potential clients...Don't listen to any of the 1 star reviews, Ellen is unbeatable (some people are just impossible to please ). Grace & Steve read more

Ellen the owner still refuses to respond to my messages about followup cleaning. Her public response saying she'll resolve the issue is only for show. I've hired another cleaning service to redo her work. DO NOT USE THIS CLEANING SERVICE! read more

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I am a Yacht and Ship Broker (42 years) here in San Diego. I called Ellen to possible clean a clents yacht over in Mission Bay. We agreed on a reasonable price, after her inspection, to clean the inside of the boat and the bridge, both needed this service badly. After she completed the cleaning, i inspected the job, with the owner present. The owner was very please, actually he commented enthusiastically, about the inside of the drawers, the inside of the frig, the inside of the lockers, the decks , carpet and cabinets and finally the shine at the Bridge. I just smiled He thanked me for doing such a great job, i simply remarked, Not me, Ellen did the great Job. I hired her to clean a late model cruiser. She made it shine inside. Spotless Clean SD has cleaned for me now for several years. Her service people are courteous, efficient and honest/trustworthy. I would recommend them highly to any of my clients. They are reasonably priced, Honest, on Time and thorough. No excuses here, just great work Thanks Ellen Call her if you want a professional job done read more

Ellen was very communicative and thorough. She took feedback and requests well. Her new cleaner Laura said they didn't do dishes so when I messaged Ellen directly, she personally came to our home to help Laura as she was a new hire. I can tell Ellen cares about the quality of her work as well as her staff and I love supporting women-owned businesses. My husband and I both work remotely from home so it was great to have professional cleaners come and be accommodating and communicative while we moved around the home to make sure the cleaning didn't interfere with our work. Would hire again! Thank you, Ellen! read more

Short: This was the worst cleaning company we've ever hired. They did a terrible cleaning job and the owner Ellen was a nightmare to interact with. Long: We requested the $350 move-in deep cleaning which involved a checklist of everything they would do. Two cleaners came to our house for 3 hours to "clean". Their cleaning process was basically wiping a few things down with paper towels. They did not deep clean. Here were some of the biggest gripes: Floors - bottoms of our feet were black after less than an hour of walking around on the floors they had "cleaned". They also bucket mopped our hardwood floor and got it soaking wet which can damage it. A professional cleaner would know not to do this. Cabinets: They did not clean the cabinets which is on their checklist. They briefly vaccumed the inside of some of the cabinets when they were running out of time. However they were still full of crumbs and spills which took us a few hours to clean out ourselves. The bathroom medicine cabinets still had rings on the cabinet shelves from previous occupants' toiletries and the top of them was covered in a thick film of dust. Surface details: They didn't do more than one pass on surfaces that needed deeper cleaning. Some surfaces they skipped altogether. If there was any kind of mess that needed to be scrubbed off like crusted on food etc they left it intact. Many surfaces still had a thick black film of dust - all the window sills were still covered in thick filth, tops of things like the microwave and fridge untouched, bedroom closets/shelves still dusty. Some items on their checklist, like bleaching the dishwasher, they did not even attempt to do. I don't believe they cleaned the toilets as there was still blue residue from when the sellers put a cleaning pack in the toilet a few days prior. Mirrors / steel appliances - they didnt have the tools to clean these. They used paper towels and smeared grime around on these surfaces. General efficiency: one of the cleaners was on her phone for around half of the time I was observing her. As you can see they left our house a mess, and these are just the major complaints. Walking around the home after their cleaning I had a hard time pinpointing what they had accomplished. As bad of a cleaning job as they did, speaking with the owner Ellen was even worse. She argued in circles about why the team did not do a good job and tried to blame it on us in any way she could think of. I will not bore you with the nitty-gritty of our conversation but suffice to say we found the communication before, during, and after the cleaning very poor. The conversation with Ellen became so illogical that we gave up reasoning with her and decided to post this review instead. Edited to add: The response of the owner below contains various lies and bad excuses for why they did not do a good job. They hadn't told us they would stay until the job was done; in fact the cleaners told us several times they had a car coming to pick them up at 6. Once we complained the next day, Ellen asserted that it's our fault for letting them leave because they would have stayed til the job was done. We did NOT tell the cleaners we were happy with the job, as we discussed several times Ellen. So stop saying that. The lighting excuse is a twist of some words my husband said to her, and she knows that. The job was done in broad daylight. She is complaining about the pics we provided to show they did a bad job - we provided her with the pics I included in this review and more plus a detailed written list of what they missed. I didn't send her pics of furniture... laughably bad lie because we hadn't even moved our stuff in yet. As far as a walkthrough video, I didn't see them take one before or after, but I don't see what it has to do with the specific evidence we have provided. If the photos I provided look unclear to your staff, it's because they never touched those areas lol and that's the point. Yes they did offer to come back the next evening, but we had already spent more than 5 hours cleaning at that point and were almost done. Besides - after they did such a horrible job, why would we want them to come back and waste our time again? They clearly do not know what clean is. We've already discussed these points and more with Ellen and she persists in holding her inaccurate viewpoints even though she was not there. Ellen's response to my review is in fact the perfect example of the kind of nonsense you will get when working with this team. read more

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This company saved us! Ellen responded to my messages after hours, very late at night when I was frantically searching for last minute cleaning services for next day service. We had been scammed by a cleaner from a different company and were in desperate need of a cleaner to come in before our house was being rented out. Ellen showed up the next morning ready to clean, was attentive to the homes' needs, asked us questions to ensure she knew what to focus on, and was cleaning by the time we walked out the door. When we returned, our home was sparkling clean and looked wonderful just in time for our guests. Spotless is super professional, effective, and responsive. I plan on rebooking and definitely recommend. read more

Spotless Clean SD - Office Cleaning Near Me

Removing one star for their being over 45 min late and during that time, not calling or responding to my emails or phone calls. My apartment complex was a maze but I provided a map of where to park and was at my cell, available to help guide. Once they finally arrived, they were efficient and thorough. The move-out cleaning for my 900 sq ft 1br 1ba apt was $180 and they were done in a little over 2 hours. Very pleased with quality of work. Will book again to clean my house. read more

I contacted these people who said they would come and clean with date and time. they wanted a $50 deposit prior to even meeting us. this is a scam. I told them we would pay once they came to the house. they never showed up. no contact or response. I wouldn't trust them. read more

We had a deep cleaning service however it was extremely lacking. We were quoted 140 for our service and then questioned why our home was not well deep cleaned. Dust under the side tables and our bedroom side tables still messy I had to use wood cleaner on all our surfaces after. It honestly seems like there wasn't any deep cleaning or deep cleaners used. The owner stated 140 for a deep clean actually should have been 250 because we have a cat. We have a small one bedroom that was already very clean to start. Very disappointed with the service. I could have cleaned my own home better. Also the brush they used on the blinds damaged the blinds as well as our ceiling fan was loose & tilted from the cleaning. The owner was fairly dismissive even after we paid and left tip. I would not use this service again. read more

Spotless Clean SD provides excellent service at a reasonable price. I'm completely pleased with the quality of their work. They're prompt in responding to contacts and worked with ne scheduling a convenient time. Recommend them highly and will use them again. 5 stars! read more

Super happy with the results of Spotless Cleaning Company. I recently took over a lease of a friend and moved into a 2 bed/2 bath condo that had not been cleaned professionally since moving in 8 years ago. Booked them after only reading Yelp reviews, they responded the same day I contacted them. Two ladies came to clean the apt and definitely did everything listed under the deep clean section of the website. 4 stars instead of 5 because they misquoted the time it would take, they said it would be done in around 2 hours and it took them closer to 4 hours. Also, based on Yelp reviews, I assumed Ellen would be coming, but it was two members of her team, would have liked to know the names of the ladies who were coming beforehand! Oh and they accept cash, check, and credit card which is great! read more

Spotless is a great. They are very responsive and show attention to detail. Best cleaning company I have found in San Diego so far.

I hired them to do my move-out clean for my apartment and they did a great job. I was able to pay her via PayPal which made things very easy as well -- 10/10. read more

Wonderful job done on my cottage! Not a speck of dust or dog hair to be seen. Very pleased with Ellen and her staff who proved to be very communicative, prompt and thorough. The price point was also much more reasonable than any other companies I contacted for a quote on a deep cleaning. My place smelled very fresh and clean but not at all chemical and it was obvious that there was a lot of attention to detail. Thank you for a job well done! read more

If you're looking for a deep clean, the kind the really resets your home, look elsewhere. I just moved into a 2 bedroom apartment and wanted only my kitchen and bathrooms deep cleaned, nothing else. That did not happen. I gave the owner clear instructions on what I wanted done all of which did not happen. I don't blame the woman that was sent out to clean, my understanding is that she was not given clear instructions on what I needed done and I was under the assumption that she was. I did not want to hover while she was working because I understand that can be uncomfortable. When I saw the finished kitchen, I was very underwhelmed. She finished very quickly so I knew it wouldn't be great. But the only way I can describe it was something I would do in between deep cleans on a busy week night. She did a poor job and did not clean the oven. Nothing looked or felt or smelt clean. And I had emptied all the cabinets and countertops prior to her arrival hoping this would make it easier for her to get a good clean in. It looked just as i'd left it. Normally I let these things go because I empathize for service workers but this bothered me because I gave clear instructions on what I needed done and the stress of moving with young kids was why I hired this cleaning service. She cleaned one bathroom and packed up her stuff even though I made it clear to the owner that there were 2 bathrooms. I let her go because I wasn't satisfied with the quality of work being done and I didn't think it was necessary for her to stay and work on the second bathroom. Another issue was that because this was supposed to be a deep clean, I was expecting the floors to be swept and mopped. That also did not happen. I was also told that 2 cleaners would be sent out, but there was only one. When I asked the owner about this, she said one had called out in the morning, okay fair enough. It's very clear that there was a miscommunication between the owner and employee on what needed to be done. But what bothered me the most about this is that even though nothing was done the way it was supposed to, the owner refused to adjust her rate appropriately. This is wrong, if you're not able to follow through on what was supposed to be done then the least you can do is adjust the rate to what was done. Lucky for me I was able to hire another cleaning service on the recommendation of a friend and they came out and did a great job. I don't normally write reviews and I try to uplift businesses but the way this business owner conducted herself and her business bothered me. I only made this review because it looks like there are a lot of reviews and I'm not sure if they are posted by the owner or not but they did not look like the service I received. I would feel bad if someone else has a similar experience. To the owner, please work on your business and try to actually fulfill the expectations of your clients. And to any one looking to book with them unless you're looking for a very basic reset, look elsewhere. I felt very deceived. read more

I was pleased with the cleaning service provided by Spotless Cleaning Company. My bathrooms and kitchen are in fact spotless! They cleaned areas I typically would not even think to clean. I highly recommend them! read more

Ellen and her team did an excellent job with the move out cleaning on 9/23/18. It was a big job but they worked hard and my landlord was impressed when we did the final walk through the next day that he gave me my full security deposit of $2,750.00 back that same day. I will definitely be using her services again. read more

They always do such a great job cleaning and I love the fact that they are so detailed. The owner is very nice and pleasant and so are her employees. They deserve 10 stars for always being prompt and professional. Book them now!! read more

Amazing and spotless service!! Called literally day before move out and they were able to accommodate me!!! Definitely recommend and would use them again!!!! read more

Ellen, from Spotless Cleaning Company, did an outstanding job, deep-cleaning my apartment! She focuses on the details her work truly reflects the company name: "Spotless Cleaning". She arrived on time and finished cleaning in the amount of time that she originally estimated. Very nice, professional and did an extraordinary job cleaning. I highly recommend! read more

So far, so good! Love coming home to clean. These ladies are very professional. There is great communication. They text you when they're on the way, they text you when they're leaving. I'm very happy and definitely a recommend this company. I had to have someone come because I had back surgery and housework hurts. I was lamenting at my nail shop when the nicest, smiliest woman told me her family has this company. I wanted a real bonded company because the woman I had before broke things every time and wouldn't tell me. She'd not call or text to let me know when she was coming. It was a drag! I've found their prices to be reasonable and flexible. The ladies who come and clean are kind, professional and so, so quick and through. They really listened to what was important to me and I'm not having to pay for things I don't need or want. Yay, Spotless! read more

Great service. Our carpets were soiled and now they look brand new. Would definitely recommend Ellen to anyone that needs cleaning. She goes above and beyond. She moved the furniture and made sure that she got every spot possible. At a great price might I add. Thanks Ellen! read more

Spotless Clean SD - Looks brand new! - Office Cleaning Near Me

Intuitive, hardworking and responsive, that's how I would describe this cleaning company. The crew cleans to a standard that is pretty high. They are so quick to address anything that does not meet their standards. Plus the added bonus is that English is spokenI am somewhat reluctant to share my review with the rest of San Diego because I don't really want to share her. read more

We've tried a couple of cleaning services since moving into our new place last year. This has been our favorite! They fit us in last minute during a busy weekend, they were fast, and left our 3 Ba 2 Ba townhouse very clean! I plan on using their services monthly. read more

We are very impressed with the move out cleaning. They were able to accommodate us in last minute which is great considering today is a holiday. I highly recommend this company great pricing and very professional read more

My first time using this company and I'm very pleased. My kitchen that needed the most work is sparkling clean. No regret in using the Spotless Cleaning Company! It was all done very professionally read more