We hired Tailored Closets to design and install four closets in our small home in Clairemont, and…read morewere glad we did. We also met with two other local/national companies to back up our ultimate decision. One of those was easy to let go of - the person who visited our house had strange personal habits and felt comfortable sitting on our bed and brushing pencil eraser bits onto our pillows. The second one came really close, and it was a hard final decision. They offered a different approach than Tailored and there were strong points to both. In the end, the connection we made with the designer, Nick, and his willingness to dive into the challenge, won us over. With our input, he came up with really great custom concepts including an entryway closet that had a couple elements that they don't typically do. One was an area where mail could drop from the mail slot, and the other was slide out shoe trays. We still look at those and smile. The on-site installers were great. The lead installer Cassidy was our main point of contact and did a great job. We'd done some other renovation prior to the closets, and our expectations for communication were formed by those other contractors. He was respectful throughout the install, patient with our questions, and always let us know what to expect. Personally, I also appreciated the way he worked with the other installers, too. He looked like a good mentor for the others. Kudos to him and the rest of the team, Luis, Kevin and Ismael. I'll be surprised if Luis isn't in a leadership role there soon! The installation was so professionally done, with plumb walls and level shelves, that it revealed how unlevel our flooring is. When that left some gaps, the company recommended a solution to mask that without changing the original design. Cassidy came back out, assisted by Victor, and made those updates in just a few hours. Overall, this was a great experience, and we recommend the company.

I have a primary bedroom closets that I wanted to be done. Do they have a $3500 minimum fee?read more

Charged Nearly $2,000 Over Quote -- Breach of Contract, Legal Action Pending…read more We were quoted $4,459 for our project, which we accepted despite our budget being lower. We even cleared the entire space beforehand to help expedite their process and reduce costs. However, we were shocked to be charged over $6,400--nearly $2,000 more than agreed. We understand it's not always going to 100% reflect the quote, but there was no prior notice or written approval of extra charges. When we questioned the overage, they claimed they gave us "their most generous discount to date," which was misleading and unacceptable. We disputed the charge with American Express, but were told the final bill they gave us after the work counted as "written notice," despite no prior communication about the increase. This is unfair and contradicts their own contract terms. After consulting with an attorney, we were advised the company is in breach of contract. If they do not refund the overage and honor the original quote, we are fully prepared to take legal action. This review is a final effort to resolve the matter before going to court. Future clients, proceed with caution--get everything in writing.

Ryen's team did a great job on my closet! They were super quick and efficient and came with…read moreeverything needed to completely organize my disaster of a closet.

Bob is a great guy and was pleasant to work with. However, his step-daughter Brittney was not a…read morevery good business partner, and there appears to be a lot of turnover, which showed in the overall experience. The installation itself was completed on schedule, but I was left to clean everything up afterward. The crew did not clean, and after I pointed out a few issues, they did come back and address them. That said, there were quality concerns, such as using gray nails on a black garage component and not installing an edger. I also added an item that their installer did not complete. When I later requested a quote for two additional closets, I was upfront and transparent that I planned to get three quotes. I was then told I would have to pay $100 for a quote because I had used a competitor for other projects in my home. I found this unreasonable and unprofessional.

We had a weird cutout in our room. We got custom built ins and they turned out perfect. Thank you!read more

I get very attached and hold a lot of meaning and precious memories in the things I own, so when…read moretrying to declutter with support from friends and family I'm usually left feeling stressed and sad like I've been rushed and pressured with shame to get rid of things that I really care about. Karen was patient and supportive, giving me the space and words I needed to hear to let go of what no longer served me and I felt happier and free at the end of each session. It was the perfect help for my needs!

I was completely overwhelmed by the "stuff" of combining two households. I felt embarrassed & I had…read moreno idea how I could ever tackle it. One night, I found myself awake, near panic attack, wanting real change, but not knowing how to clear the clutter or how to organize what I wanted to keep. I simply searched declutter help & thankfully, I found Karen's listing. I messaged her that night & am so happy I did! From our first conversation, Karen has been so supportive, nonjudgmental, professional & caring. We are six sessions in now & with each time we work together, my spaces are becoming exactly what I had in mind. Karen really helps me to look at my items in a different, less emotional way. It's definitely challenging to edit things, I won't say it's been easy, but every time I open a cabinet or my bedroom closet-I find my things in their place & readily available. Getting ready each day isn't stressful, no longer do I have to rifle through my closet to figure out where things are or what to wear! If you're looking for real change in your spaces, I urge you to contact Karen. You won't regret it!! The investment into organizing my home has been worth every penny. An additional bonus, since you work along with Karen, she teaches you exactly how to maintain your spaces!!!! The stress relief has been a tremendous gift. I knew I was overwhelmed, but didn't realize the toll it was taking.

My family just moved to Carlsbad and our new home needed a lot more storage. I spoke with a few…read moredifferent closet companies and found Classy Closets to be, by far, the most transparent about pricing, (no sales gimmicks), sophisticated design software, and an actual showroom in San Marcos! Tiffany from Classy Closets is amazing and a joy to work with. I appreciate her design style, professionalism and attention to detail. We are thrilled with the full build out of 4 closets, a new linen closet and garage set up. Everything works great and looks great! Tiffany truly went the extra mile by personally delivering 6 (heavy) rolling racks for our clothing. Classy Closets also fast tracked our installation so we could finally unpack and begin living box free! Jill

We designed a cabinet for our dining area. Jaye Riggo was our consultant. We used her several years…read moreago and we were so pleased with our past projects that we contacted her again. The cabinet came out gorgeous and just what we needed. We were interested in extra storage space along with counter space for a coffee maker and other small counter appliances. The workmanship is really excellent and the cabinet is beautiful. And the price was very reasonable. It really made a big difference to be able to design a piece for our specific storage and space needs. I can't say enough about how much we enjoyed working with Jaye. She is very knowledgeable, super helpful, patient, and easy to communicate with. Also the two people that came to assemble the cabinet at our home were very professional and expert at their job.

Wow they did such an amazing job. Our garage was a mountain of stuff as was our under the stairs…read morecloset. Amanda got everything organized and put away and got shelves installed. Can't believe how nice it all looks and wow we can actually see and find everything now. Thank you thank you!

I contacted Amanda to help my mom organize the kitchen in her new house. Not only was Amanda a…read morepleasure to work with, but she was so kind, helpful, and helped us to establish systems throughout the kitchen! The pantry, cabinets, and drawers look so amazing and my mom is so excited to use her space now that everything has a place. I can't recommend Amanda enough! She is truly a professional and so talented! We will be using her for other areas in the house and recommending her to everyone!

Review Update: After talking to Rachel, she explained that most deep cleanings don't include making…read morebeds, doing dishes, or taking the trash to the bin, so my expectations there were a bit high. She also offered to refund part of the organization fee since I decided to only do the kitchen. I really appreciate her willingness to clarify and make things right. Rachel is incredibly kind, friendly, and an absolute powerhouse when it comes to cleaning. She made my home look spotless -- every surface gleamed, everything smelled fresh, and her attention to detail in the main cleaning work was fantastic. It was such a relief walking into such a fresh, tidy space. That being said, there were a few small things that could be improved. For whatever reason, I felt like she was very rushed. The trash was left right outside the apartment without a new bag in the bin, and the dishwasher wasn't started -- small touches I've had with other cleaners in the past that make a nice difference. I had also paid for organization, originally planning to do the guest room and kitchen, but when she arrived I decided to just do the kitchen. The charge stayed the same, which I wish had reflected the smaller scope. Overall, Rachel's cleaning skills are truly excellent, and she's a joy to work with. With a little more consistency on the smaller finishing touches and more clarity in pricing, her service would be perfect. I would still recommend her to anyone looking for a deep, high-quality clean.

Rachel and Ray are awesome. Extremely happy with the experience. Very professional. On time and…read moreon budget. They busted some major cleaning out and my place has never looked better. They made things shine I could have never done. Again - can't recommend them enough and will use them again. Thank you! (but be careful of the cats ;))

Megan and her team are amazing! Megan is kind, warm, and easy to talk to. She takes the time during…read morethe initial consultation to understand your unique needs. My husband and I were amazed by how fast she & her team whipped our kitchen, pantry, craft area, and utility closet into shape! Every single item was taken out, grouped, sorted, purged if needed, and put back into its new home. The flow of our kitchen works much better, and it is far easier to see what groceries I need or supplies I'm out of with the way they reorganized the pantry and cabinets. I am so happy with the results and would highly recommend Balance Home Organizing!

How do I quantify the AMAZING work Megan and her team did for our home?…read more It was crunch time, and I was expecting a third child. I knew I was on a deadline to get to organizing our home before our world turned upside down again with a newborn. Megan was so sweet, professional, and understanding of our needs and concerns and got to work right away with her team. She was not pushy, aggressive, or overly chatty as some others we interviewed were about the service. She patiently described how things worked, asked about how I'd like to approach dealing with the mess, and thoughtfully came up with a plan, a shopping list of materials (like boxes and storage units), and always, ALWAYS stayed lovely and professional. It was such a smooth process, and her team really made it easy for me to either keep, purge, or donate the clutter we had been collecting in our home for years. Every time I walk into one of our organized spaces, it brings so much more peace and joy than the stress from all the mess! We were so grateful for the whole process, and now that Megan has 'reset' part of our home, we we have been able to maintain things, as well as learning new tips/tricks on how to keep things better organized.