I came in with my elderly mother and sister and her husband for supper at 5:50PM for supper. All that was left was high top tables, so we asked to sit outside. After sitting out there for a while, I went in to find the waitress because no one hasn't come out to even check on us.
After about 40 minutes (still no food), the waitress came out to tell us there was a regular table inside and while seated, I realized there were, at the very least, 3 tables who had been seated and had food on their tables.
As we were waiting for our food, another party was leaving (seated around the same time as us) and had an exchange of conversation with the owner, which turned into a sarcastic, cringy yelling match in front of the house. Then the owner made it a point to belittle the patron as he left the restaurant stating he was the small percentage that was "upset" with the service (while we were literally still waiting and at the point closing in on an hour.
The ambiance is nice, but does not cater to the elderly with the minimal low (regular) tables. Even being busy, not an excuse to sit and serve multiple tables before others sat before them.
My brother in laws food was cold and when he asked the waitress to come over to address this, she was clearly annoyed while she walked away with his plate.
EDIT: Waitress came over and offered us some compensation, realizing that we were waiting for some time. This was appreciated and respected that they took the time to do so. read more