Service terribly slow. Dont bring food to table. Won't return to this location. This is the 2 try. We are done read more

Its always a bunch of young kids working, food is missing or incorrect from each and EVERY order. Customer service is okay, but I just cannot get over the fact that they never get my order right. read more

Whataburger is always my family and I's go to stop whenever there's one on the road during our roadtrips! The experience is always pleasant and we enjoy that the food is always fresh when we order. The staff at this particular location were extremely nice, efficient, and accommodating! The overall store exterior and interior (including the restrooms) were clean and well kept! read more

Whataburger - Burgers Near Me - Tuscaloosa, Alabama

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Once again, you have a restaurant location that is not being managed. I placed my mobile order with a pick up time of 7:25 to 7:30 AM. I arrived at 7:27 AM. After waiting in the car for eight minutes, I decided to go inside to check on my order. When I walked in the employee asked me my name and told me that my order is being held up because and he paused and walked off. They were quite a few other customers waiting, and there was a lot of commotion in the back kitchen area. Employees were cursing, laughing and walking around. After a few minutes the employee brought me a cold cup of coffee. When I told him to hold on and wait, he kept walking. Another employee asked me if he could help. I told him the coffee was cold. He told me they always do this. At that point I canceled my order. I then called the one 800 number to officially cancel my order. This is really sad that a location is allowed to operate like this without any repercussions. Customers do not have 20 minutes to waste when traveling. Whataburger, please do better. read more

We stopped in on our drive home from New Orleans. It was just after 6pm, so we were surprised there were so few people in the restaurant. We were told the crowd would hit within the hour. He wasn't wrong. By the time we left, it was starting to get crowded! The service was impeccable. So friendly and polite. The food was so tasty and fresh. Cooked while we waited. We got the Bacon & Cheese Whataburger with Onion Rings and a chocolate shake. My tastebuds were delighted, so I couldn't help eating until I was bursting! The restaurant was so clean. Loved sitting at a freshly cleaned table! This was a fantastic option to stop on our long drive home. Next time we come back through the area, we will definitely stop at this Whataburger! read more

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Food is Decent, SERVICE IS TERRIBLE. Parking lot was empty and took about 15 minutes for us to get our food in the drive through! I thought drive through was a supposed to be fast! read more

Great amount of parking, courteous people and quick, tasty freshly made food! Worth every penny! This will be short and sweet since we've been on the road since yesterday non-stop. I've never been to a Whataburger so this is my first experience. We were so exhausted from driving and couldn't find anything open on a Sunday night/wee hrs on a Labor Day Monday morning until we spotted a lone Whataburger that was actually open! Oh joy! Since my hubby is an OTR truck driver, he knew exactly what he wanted immediately. He ordered a BLT with a medium fries. I ordered the first thing I saw which was a new burger they were promoting for a limited time...the southern bacon burger. It actually had cabbage slaw, pickles, onions and a tangy sauce on it. It has to be one of the best things I'd taken a bite of in weeks!! If you get a chance to try it, do yourself the favor of sinking your teeth into this amazing burger! I made my husband try it just because I couldn't believe the dancing my taste buds were doing! I thought, maybe I'm crazy...I ordered onion rings with it and Omg...*insert chef kiss here* fabulous!! If I weren't so exhausted, I probably would've remembered to take pictures. Regardless, I've snap shotted the menu picture of it. And yes, that's exactly what I received. There used to be a place in Newberry that was tops in my opinion called the Ranch Burger and they actually put slaw on every burger unless you requested them not to. It was standard. The first time I went, I didn't know that and now I'm glad I didn't know. When I was done whining about the slaw on my burger and actually took a bite...that sold it for me. That was the best danged burger I'd ever had as of that day. That restaurant unfortunately isn't there anymore, but I'm still in love with slaw on hot dogs and especially burgers. You've got to try it to believe it! This place we stopped at in our way home to Florida from Arkansas was prompt, served THE ENTIRE MENU (24 hours a day!!! What??!!), including our stop at 3am-ish in the morning -- to my delight, as we had skipped dinner and really weren't in the mood for breakfast -- especially me, since I'm allergic to eggs and most everything on ANYONE'S breakfast menu had either butter or eggs on it (I'm allergic to milk too...butter starts the IBS up quickly), I was beyond happy to get something for dinner. There may have been other cars in line, but they moved pretty quickly. The person taking the order was very professional, agreeable and surprisingly helpful and understood exactly what we said without yelling "wha-a-a-tttt!!????" several times at us. I know in articulate, in fact I'm certain of it. Why people cannot understand someone who articulates clearly it's beyond me. We got our freshly made food not long after ordering and there was much crunching, munching and moaning emanating from our vehicle for the next 10 minutes or more. For that one stop alone, they get one of my highest recommendations. Not only that, but guess what? Their ketchup doesn't come in those squirty everywhere lil packets....no, we got ketchup on lil dipping sauce containers and that is SOOOOO much easier!! read more

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I would not go again! The people there were nice and helpful but my mom's food tasted like rubber and she threw up right after eating it, and my chocolate shake was vanilla with a little bit of chocolate syrup. read more

First time stopping in to the Tuscaloosa Whataburger location. Since this is a chain, I have to assume the food quality is on par with the other Whataburger locations (we're still waiting on our order). That being said, I have to comment on the friendliness and general attitude of the staff. Well, it sucks! My wife and I walked in and waited for a few minutes for someone to actually come to the register; and, when the young lady did, she just stared at me awkwardly. Finally I said "hello", no response, and proceeded to order. Maybe it's just me, but I would like to think there would be some pep or excitement from the staff about being in their restaurant. Otherwise, why am I coming here? But, I also know we're all people and sometimes we have bad days. I'll have to try them again in the future and see if this was a one time occurrence or a pattern. Till next time... Update - the young lady who brought the food out gets it! Smiles and excitement. So, just a onetime thing. Enjoy! read more

Whataburger - Empty cash registers - Burgers Near Me - Tuscaloosa, Alabama

Love Whataburger. Love using there app and pulling up getting my food get in and out quick. This location is always working hard. Food was hot and ready. Love Wahtburgers tea. Location is always clean and staff is always friendly. read more

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They always act like your bothering them to order here. I work nearby so I stop here often. The food is good, that's the only reason I come. They take FOREVER for everything. It could be a drink and a side of fries but they will still ask you to move up past the window and bring it out 5 minutes later cold. I have never gone through the line in less than 15 minutes. Please do something about this Whataburger it's ridiculous read more

Its new, clean and serves the best burgers. Staff friendly and masked. Everything was cleaned after each customer. It takes a few minutes to really cook a burger so be patient. Its worth it. Sweet and bacon burger. Mushroom burger. Ohhhh yea.... Ill hit this place everytime i go through. read more

Whataburger - The newest Whataburger ive been too. Roll napkins, your going to need them. - Burgers Near Me - Tuscaloosa, Alabama

Ugh I'm so freaking annoyed I just came and ordered a #1 add ketchup BUT why did I ONLY GET KETCHUP!!!!!! And it's not just the is place it's slot of burger joints smh if the sandwich doesn't have ketchup and you add ketchup boom you GET ONLY KETCHUP UGHHH I don't know why I keep doing this and just check my order everywhere you go because basic common sense ain't it no more smh! Add to the fact I STAY IN THE COUNTRY! Ugh p read more

Whataburger - Whatever Whataburger - Burgers Near Me - Tuscaloosa, Alabama

We ordered immediately at the window then proceeded to wait over 30 minutes for a cold burger. This seals in for me, In-N-Out is better, by far. read more

What ya burger..... hmmmm...... we'll we went there after church with a friend and one of us looked at our burger and say " whattaburger"! They didn't have the mushroom burger that I had gotten a couple of times at a different location. They do t have that one anymore. So I got a bacon burger combo and the hubs and his friend got the jalapeño burger combo. Both burgers were the same- one had kale thrown on it and the other had bacon. Both were equally as cold. Both had meat that felt room temperature. Good grief. The fries were good. Did you know that if you want ranch dip to dip the friend in that it costs like 45 cents? Take your own. It isn't that good either. The place was clean. I give them that. But the food was not fresh and I like my food to be warm at best. I should have gone to jacks ‍ read more

Prompt service. Friendly staff. The wait time for the food was very short. Burgers were typical Whatabuger...very good. Building was very clean. read more

Whataburger???? Pppffffftttt. It should be called "whatawasteofmytimeburger" 45 mins to make single hamburger, not a busy day, not rush hour, just me and another customer. Ridiculous. By the time food was ready i was not hungry no more. read more

Whataburger - Whataburger - Burgers Near Me - Tuscaloosa, Alabama

Waited over an hour in the drive through. Sat at the ordering area for 30 minutes without being helped.

I stop at this location I had an order for 5, bad service they charge my full order and missing stuff!!! No ketchup added even requested, no napkins.... Never stop here again !!! read more

Best Burger I've ever had. I wish we had one closer. Made fresh and the spicy ketchup is a must have with fries.

The food was awesome and tasted exactly the same it did when I was little. I love that they understand how much ranch most people use, and everyone was nice! read more

It took 25 minutes just to place our order. Staff is not friendly. Worst service ever. This was our first and last time here. Don't waste your time. read more

The location on Courtney Drive in Tuscaloosa Alabama had the poorest service I have ever seen. I waited for five minutes without anyone coming out to take my order. So I went back in the kitchen and when I asked the guy if the front was open, He looked at me like what are you doing here. I told him I been waiting five minutes and want to know if anybody was covering the front. He said well let me go get my manager. I left because the way they were acting I was afraid they would spit in my food. I had to pick a store level to post my review, but I wouldn't even have given them one star. read more

DO NOT go here on game night for Alabama. We waited an hour and 20 minutes inside for food and had 3 people check on the order and nobody responded. Had to go up to the front to ask to check on order and said they were making it and never did. Waste of time and terrible customer service read more

The burger was cold and the cheese was not melted- the worst Whataburger experience I have ever had. Even though they have curbside pick up parking spots- its just for show, they don't do that at this shop. read more

Whataburger hamburgers are great, never disappoint. This location is usually very good and are very clean and organized inside and the employees are somewhat friendly. They just do not think or follow through. They have two lanes, outside lane not busy so I make my order, she tells me to pull to the second window. I stayed in the outside lane, pulled up to the painted line at adjacent to the second window. Set there watching the inside lane go through. Finally a guy walks out asked me my name, said he did not know how much my order was. Set there a while, a girl comes out asked what I ordered. I told her, the guy could hear at the window and yelled he found it. I told the girl what and how many ketchups and I needed sweetener for my unsweet tea. Finally got my bag and pulled off. I had two orders, gave me one pack regular and one pack spicy ketchup, no sweetener. REALLY, I asked for two of each and three sweeteners?? Come on people, I know your job is tough and not really the best, how can you ever expect to get raises, promotions, or find a better job doing this type of silly childish stuff. Good work ethic is not about pay, it is about pride and doing the right thing. read more

Nastiest burgers I've ever tried. Don't know how they stay in business. Tasteless food. Just notvgood.

Today is the 3rd time I've come to this location in the morning and when they hand you your food and your change they quickly say "sorry we don't have change" and close the window. Then the lady was surprised when I gave her 8 cents and told her, "Now you can give me my dollar back!" They are making a fucking killing screwing people out of money. I didn't accidentally come here 3 times and be told this by chance! Someone needs to speak to management! Because if YOU run out of change, you don't screw the customer out of their change.... You give them the whole dollar back! Not my fault you aren't doing what your supposed to and keeping enough change on hand! read more

I had to return to have a double burger remade due to its saturation in mustard. The drive-thru line was ridiculous but it moved fairly fast

We are originally from Texas and were so thrilled to find y'all this far East on our way back home to NC. We were greeted by a lovely gentleman, by the name of Jabrae. He was incredibly friendly and helpful with our family of seven. He delivered our food to the table, which was delicious, and then preceded to help clear it once we were finished. Never have we been to ANY fast food or restaurant period with better service. You have a keeper in JaBrae!! He was absolutely WONDERFUL!! read more

We sat in the drive thru for over 20 minutes and watched them take everyone else's order in the other lane after the car in front of us ordered. So we moved to the other lane and same thing happened. My husband is a type 1 diabetic, his sugar was 38, and needed something and no one ever took our order. I'm contacting corporate and will never spend my money at a whataburger again. Do better. read more

The best mushroom and swiss around. Wish they had it all year round. And they have the best sausage breakfast taquitos anywhere... just wish they were available all day. They do have the best sweet tea around though. And the onion rings..to die for!! Get the A1 and Miracle whip back, maaannnnnnn!!! read more

Whataburger - Hmmmm - Burgers Near Me - Tuscaloosa, Alabama

Look, I've never been to a Whataburger, and after trying this one, I don't see what all the excitement is about. They're still jam-packed at all hours -- at 2:45pm on a Saturday, the drive-thru was backed up, there was a decent line at the counter, and we luckily snagged one of the last available tables. Service at the counter was, well, serviceable. They took our order, but we barely got a "Hi" out of the cashier, and absolutely no help with the menu (and maybe my eyesight is bad, but man the print on the menu board is small!). She automatically put in the meal with fries and a drink, which was $7.59 for a bacon cheeseburger, plus $0.35 to switch to onion rings. The husband got a triple, and making it a bacon cheeseburger was $1.20 extra for the bacon and $1.50 extra for the cheese. He didn't want the meal, so a medium drink (and those are some big mediums!) added another $2.04. It was a decent wait for our food, though they were quite busy and the kitchen was hopping. However, it just wasn't worth the wait. My mom never let me eat McDonald's as a kid, so I can't say how Whataburger compares to them, but I got a pretty sad, flat burger that had zero flavor. Granted, I'd asked for it plain, without the mustard, lettuce, tomato, and onions that they normally add -- and don't get me started on having to specify what I DON'T want on my food.... My onion rings were hot, as were the husband's fries, but again, in desperate need of salt. The husband's burger was fine, although they didn't add his jalapenos (which we were charged another $0.50 for). They had someone walking around wiping tables, so the dining room wasn't nearly as bad as it could have been. A nice touch was that when they bring out your food, they have a tray with them of napkins, straws, ketchup, etc. so you can get anything you might have forgotten. Overall, however, for a $22 lunch, this was extremely underwhelming. Much better burgers and fries can be had in Tuscaloosa at similar price points, so I won't ever bother coming back to Whataburger. read more

JaBrae and his team did a great job for us last night, he even made fresh tea for us since they were running low. The order was precise and fresh. It was a large order so they brought it out in a reusable Whataburger bag that we got to keep. Great service and great people. Thank you so much for being there during this weird time in history. read more

New Year's Day driving home from Alabama to Texas. Going thru Tuscaloosa and came upon our favorite, Whataburger!!! Besides our favorite fast food breakfast, they were probably the friendliest people ever. We told them we were from Tx and this was a great way to start off our new year. They treated us like royalty!! Seriously, great people in there!! Keep it up Whataburger! read more

Great stop just off I20. Very clean, quick service and JaBrae was friendly and had wonderful customer service.

Looks like Whataburger is trying hard to reach the bottom with the likes of their fast food colleagues. I sometimes go here to pick something up for lunch in the morning. Going through the drive thru is like a box of chocolates, you never know what you're going to get no matter what you order. You may get more than what you order, or most likely get something you can't even eat. On my last visit, I got a hamburger with NO patty. Even McDonald's can put a patty on the bun. read more

Excellent service from Jabrae. He was kind, empathetic, able to upsell me to double patty, extra cheese and upsize on meal. He was so nice and helpful. As a professional chef very rarely as I impressed especially in fast food. He helped other people and was focused on pleasing and making sure lobby was clean and orderly. You need more people like him. Been extra hard to find good people in Tuscaloosa Alabama you got a gem. I'm glad he left Pizza Hut to work for you and he deserves the best from you. All these bad reviews. People suck. They don't know how to review a location. My review of my food from DoorDash was awful because the food was cold, greasy and nasty but when I dined in my total experience was changed. Jabrae did more than was expected. Nice work man. I will be back to check y'all out again. Clean lobby, clean bathroom, food was cooked perfectly. read more

They are super slow I waited in like for 25 mins before I even got to the drive thru window and there was 4 cars in front of me never coming back read more

I have never received good service here. Everytime I come here I get treated so rudely. Employees snatching my card, always acting like they hate their jobs. Currently sitting in line with an employee talking on their phone when handing me my card back. UPDATE: After a 20 minute wait on a mushroom Swiss combo, I have no fries. Will never return to this location. read more