I was looking forward to having a burger for lunch, when I walked in the restaurant a bunch of people crowding around the register. When I got up to the counter all of those people turned away from me. I had to get someone's attention just to take my order. Once I received my food, I opened the wrapper of the burger and saw , what looked like a Bite out of the burger. I quickly turned this into the manager, and she just grinned at me, and asked if I wanted another burger. Nope, hell no! I got my money back and left. Won't go back to that location again. Needs New management, new staff. read more

Great customer service compared to other fast food places. Price was great! The biscuits and gravy were tasty. The gravy was perfect not too salty and not bland, the biscuits were soft and fluffy on the inside and crispy on the outside. It was buttery and great. The breakfast burrito was delicious, paired great with the hash brown sticks. read more

I waited thirty minutes in the drive-thru to get my food!!! I had to go in and tell them how long I had been out there and they all looked at the sack sitting on the counter and yes it was mine! I received a very weak apology. Both lanes were backed up, I was not the only one waiting. I asked the young lady who brought out my drink if they were short handed and she said yes and just backed-up. But when I went in I noticed several workers. My food was good but service was terrible!! And this place has always been very friendly and courteous in the past. read more

The food there sucks The last time I ate there,it tasted like motor oil .The service is okay.The ambiance is the usual stuff.Nothing healthy besides salad.I don't eat there any more. read more

Service sucks, the food quality has gone downhill and the fountain drinks were watered down.

One of the worst experience I've had waiting on fast food. I waited almost 45 minutes for a single meal. Approximately 10-12 other vehicles also waited for their food in the drive thru during the same time span. There was no rush, apology, or explanation by the staff. I would avoid this location at all cost. read more

Pros: 1) very consistent 2) passable service Cons: 1) kind of slow Rating: 3/5 Definitely one of the better whataburger places in Shreveport. It's always lit at 2 am so it gets slow but everything is pretty consistent and also the people are more nice. They work hard and have been doing well in terms of what is needed to be done. I have had much better success here in getting my food and having a good interaction overall. Thus, they deserve that extra star. read more

Whataburger - Patty melt - Burgers Near Me - Shreveport, Louisiana

Whataburger is always busy, food is always good, they never have either enough workers or workers that want to work. 45 minute wait for my order after I placed it. And that's inside service, the drive-thru is worse, make sure you're never in a hurry and have plenty of gas if you're in the drive-thru. The evening and overnight is the worst. read more

Sloooooooooooooooooooooooooooooooooooooooooooooo at night Took 34 minutes at 4 am If you are in a hurry find somewhere else read more

I would have given them an extra star, but they're victims of their own success. Don't go to the drive thru, it was two rows of 6 or 7 cars deep so it ends up taking a while. That said, the customer service was fine and the food was good so just dine in I guess. read more

Whataburger - a car parked in front of a restaurant - Burgers Near Me - Shreveport, Louisiana

I have to agree with the other reviewers, if you need to be anywhere at a certain time, do not enter this drive through. They are incredibly slow. The staff always seem burnt out and tired. The food is standard and exactly what you would expect. I live close by and have come here a few times and it is always the slowest. I'm talking 25 minute waits several times. If you're from out of town and have never been to a Whataburger, you need to eat it at least once. Maybe find another, faster, location. read more

Don't enter this drive through if you want to make it to work on time. I'm serious. This is not a joke. You will be late for work. I've been here a few times. Average wait time in line is 12-18 minutes. read more

Terrible service. They have literally gotten my order wrong everytime. I have to drive back thru and wait if I forget to check because they literally get your order wrong every single time it's like they do it on purpose read more

Took them 10 minutes to figure out what an egg and cheese sandwich was. I've ordered it dozens of times at other whataburgers with no problem. And there's a pole blocking the menu. When I brought it up to them they looked like they didn't know. Surely somebody misty have said something by now. You can't see the damn menu. Anyways will never go to this whataburger ever again. read more

This restaurant has the most rude employee I've ever encountered. I hope she gets fired as soon as possible. My friends and I were trying to order late at night and we made sure we were being as sweet and nice as possible and she told us to get out of line and go home. I've never been so disrespected my whole life.. She's glad I went to anger management. read more

Worst Whataburger you've ever been too. 30 minute line before you eventually just give up and leave. It was after the 5th car I saw leave that I finally gave up. Hire more people and pay them better. You're losing a lot of business read more

No other fast food can compete. This is the Mona Lisa of fast food. The Michael Jordan. The Greatest of All Time. GOAT. Deliciousness cannot be served in anything more amazing than a white and orange striped bag. If I was on death row, my last meal would be a Monterey melt from this location. I truly wish to be buried my all time love, a sloppy bag of goodness from Whataburger. read more

Whataburger - Y'all want some gravy with that? - Burgers Near Me - Shreveport, Louisiana

This is actually a pretty good restaurant. I am just hoping this review catches someone's attention. I have been visiting this restaurant for years and the drive through service has always been great. Well at least up until recently. The crew that is in there at night needs some type of training and management immediately. The wait time is completely insane. Yesterday I wanted behind 4 cars for 21 minutes. This morning I saw 5 cars in line. As I pondered for a moment I thought surely that was just a fluke yesterday....Nope! After I waited for 11 minutes and no cars moved, I decided to visit the McDonald's across the street. There is noway to blame this on COVID. read more

Absolutely horrible customer service! I wanted an order of fries & pulled into the second lane waiting for someone to take my order as the other lane skipped ahead. By the time two cars had ordered the line was wrapped around the building so instead of pulling to the very end I followed behind the cars to order at the window. The cashier was TERRIBLE! She admitted to knowing the second lane was not being served and instead of apologizing or simply placing an "out of order" sign she began to tell me to go to the end of the line. She didn't not care for anything I had to say or even the fact that I only wanted one simple thing. Rude unprofessional customer service that could've had a simple fix. Not the first time their location has turned away a paying customer due to their poor service. read more

The guy taking orders mumbled and completely butchered my order. Burger was no where near right drinks were not incorrect too. The girl bringing our food out even told the guy through a mic that he needed to start getting orders right. Service was trash. Very unorganized. Won't be back. Horrible place! read more

I really don't understand what all the fuss is about. I'd take Burger King over Whataburger any day. The french fries were better than other national chains, but that's about all that was noteworthy in my opinion. read more

I do love Whataburger! The burgers are fresh, made to order! I love the chicken strips with hot country gravy, hot crispy onion rings. Matter of fact, just thinking about it, makes me want to go get a double meat burger with everything on it! Crunchy onions, crisp pickles, fresh lettuce and tomato! The best! And not that expensive! Cheaper than Fudruckers, and I'd say every bit as good! read more

At this store the star employee is Sherika. Good attitude, friendly and nice demeanor. Although she seemed tired from the rush of customers, she didn't stop smiling. I hope management sees this review so that she can be recognized for her excellent customer service and ability to represent the restaurant well. I score the store four stars rather than five only because the price for the Grilled Chicken is a bit high. It's the healthiest item on the menu and probably the best chicken sandwich of any fast food restaurants, but still about a buck too high. Either way, the employees make any store what it is. Sherika deserves recognition. read more

From the moment I walked in the door. I was treated like customer of the month. Everyone was so friendly and helpful. Best burger I have ever had! Keep it up! read more

I went through the drive through around 1 am. The cashier was very patient and reviewed my large order. They got everything right. One problem though, they put all of the food in one bag and my burger was pretty mashed up at the bottom of bag. Still, their customer service was spot on. read more

I would double check your stuff before you leave. I asked for a bacon cheeseburger and it came with a regular hamburger. The staff was nice

Tyrell that works the register and lobby area is an amazing asset to Whataburger on Burt Kouns. He is super friendly and goes above and beyond for the customers. read more

I can't for the life of me figure out why would a fast-food restaurant have two drive thru lanes open when they can't handle the traffic?? I have been very disappointed with the drive-thru service at this particular Whataburger because they simply don't value a customer's time. In stead of closing one of the drive thru lanes, when it is evident they couldn't handle the traffic, they allow the lane to be opened. And to add insult to injury, allowed you to place your order and then wait for more than 20 minutes without any acknowledgement that your order was being prepared. Simply...horrible service and I won't be back!! read more

If you want to experience the most poorly run Whataburger in the U.S. you should drop by. My love for Whataburger lures me back here every couple months or so just to see if things have improved. The soda machine provides flat drinks. Long wait times and incorrect orders are the gold standard here. On a positive note the people are usually friendly and the burgers are good. If you have the time pick a different location. read more

Really good food and it's awesome because it's 24 hours. Lots of different toppings you can put on the burger.

Good food and fresh not old or cold qhen u het it. Cleaner than some of the reg restaurants. People friendly. Clean bathrooms too!

Slowest service of any fast food place I've ever been too. Just two breakfast burritos have taken 20 min and I'm still waiting.

If you are looking for food at two in the morning after a party no place is better than this whataburger. Amazing staff and food makes for a great experience. read more

If you get a sweet tea then make sure it's sweet because my wasn't. Also they are very ghetto there

So at 10:46pm on 04/28/2018 I went to the Burt kouns location there was 3 cars in drive through so I decided to go in there was one other customer in there we order our food then the customer that was in there ordered after me. I ordered a patty melt meal and a 9 piece bites meal both large after 10 minutes 4 other customers come in and order so we're all waiting. After 20 min the boy how ordered after us get his food ok I continue to wait then 5 min after that the 2nd person to order after that gets there order so I'm like ok let me ask what's going on. So I walk put to the counter and no one asks me if the can help me so I wait till the manager gets done ringing up here customer then I cut in line to ask her how long it would be I told her I was waiting for a half an hour she looks at me and shrugs her sholders she says sorry we're busy. I explained that I been waiting for a half an hour&&2 orders after me already got their food she asked well what did you get I tell her and she's like oh yeah I see it right there it just needs to be passed out. So I ask can someone give it to me she says again it's right there i see it it needs to be passed out i say ok so my food is sitting there getting cold she says yeah it needs to be passed out this goes on for 5 min then some worker who's just getting on and clocking in says just get her food she still doesn't want to another worker tells her to get my food cause they all just came on and need to wash there hands. So she finally goes over to look and some other lady yells at me I ALREADY SENT THAT ORDER OUT 30 MIN AGO I say well I been waiting here for a half an hour by this time they're getting mad yelling I can't handle this shit then they slang some food into the bag and give it to me all the other people who ordered after me where saying how rude they were being and how everyone was brushing me off. It sucks cause me and my husband eat here at least once a week and spend $20 or more then didn't apologize for the wait the didn't offer me anything they just don't care. Maybe whataburger makes so much money that they can afford to treat there paying customers like dirt but I know I don't want to spend my hard earned money at a business that doesn't care about my business. My total was $18.17 and my order number is 950254 the cashier is Renekia J and GM is Rachal Debra Clark read more

You won't even be talked to poorly, you won't be spoken to at all. My wife and I had the misfortune to be "helped" by Keyera. The customer service or lack there of has got to be the most pathetic excuse for what is was, never the less decent human interaction. Everyone else was incredibly nice and greeted us as we walked in. Unfortunately her lack of decency hinders the store from having anything above 1 Star. The manager definitely needs to rectify her behavior. read more