This place actually sucked, had SO many staff members, and with my online order I was waiting over an hour there, not only that but the place stunk horribly of smoke, do NOT go here personally read more

When leaving town driving south, this is just about the distance where I need to grab some breakfast and a bathroom break before continuing down the highway. In the past it has been convenient and the better of the two options down here. However, the last two time I have stopped here they were totally unorganized, slow and didnt seem to care. this time was worse and several people in line were just looking at each other like whats going on. No one was being waited on even though there was plenty of staff? I wouldnt stop at this location again. They are giving Whataburger a bad name *note:the food was good when I finally got it read more

I would like to say this just incase some other people may have experienced the same thing as me and my family. THIS specific whataburger has messed up my orders several times. I would just like to clarify and insist that this Whataburger must check the orders before handing them out. Thank you very much. read more

Like a fool I thought I'd try it again. Clearly they're hiring people that no one else will. Ordered a Whataburger with cheese, jalapeños and mustard. I got a bun with meat only. Is it seriously that hard to understand how to take an order and make it at least close to correctly? Apparently it is. read more

You know I love whataburger I truly do but for them to be one of the only places up 1 am 24hrs it's no reason no excuses I should be sitting in a fast food line for 30 mins+ just to have my order taken. Even worse the speaker didn't work so not only did I wait 30 mins to get to the speaker I would still need to wait to get to the window to order and then wait for the food to be cooked. It's never like this during the day and I know they have a night crew working unless they all sleeping or beating off in a corner but I just had to express my upset cus now I'm going to bed hungry. I have work in 4 hrs and had no sleep and just wanted a good patty melt before bed cus I was unable to eat for dinner time and whataburger was my saving grace. Good thing this isn't one of those locations that have you locked in with one lane and no way out cus I went home anyway that's what was grinding my gears read more

I want to express how angry I am after my visit here tonight. When I ordered my food I clearly ask for the free kids meal when purchasing a whatameal. That they have advertised front and center of the counter. I received my meal. Without the kids meal. And I was told oh I didn't hear you. And instead of giving me my free kids meal. He said he cant. To late he refused to give it to me. Came up with excuses after excuses. I had not even left the counter and oh there is nothing he can do about it. It was not my fault I pointed to the sign and said I want to get the meal. That is not how you conduct business and best believe every body I know and every social media will hear about this read more

First time at Whataburger and boy was it a time! Our hotel was right around the corner and we had the chance to check out all the hype. Their food was super tasty, even with us stopping by after 10pm, everything tasted great. Service was speedy, even with there being quite a few customers. I loved the set up, there was lots of historical photos and displays around, giving you a homey kind of feel. read more

Very clean, new Whataburger along the I-35 in Glenn Heights/Red Oak nourished our bodies and gave us a nice place to get off the road for a few minutes and enjoy the air conditioning. Service is brisk and efficient, our order was correct, and of course the burgers were AWESOME - duh. In-N-Out cannot compare - Whataburger is the best hamburger on the planet. 5 Texas Mustard Burger stars read more

Whataburger - Dining room - Fast Food Near Me - Red Oak, Texas

See all

Worst whataburger experience ever. Was ignored at the counter and another customer had to ask if they were open because we had been ignored for a while ( we were the only customers in the store, not busy at all!) Food had a terrible after taste, went to ask if the grease was old and while I was at the counter another customer from the drive thru came inside because they forgot his patty on his burger! Overall terrible customer service and food at this location. read more

This is a joke! I come here on Friday night and they have 10 cars deep in drive through and I go inside and manager says they are understaffed so they can't open lobby. I've smelled BS many times and this takes the cake. Terrible service! Sad for Red Oak this place used to be great. read more

I pulled into the drive-thru lane (closest to the restaurant) at about 12:10 on a Tuesday and placed my order. There were three cars ahead of me. At the same time, there was a utility truck in the second lane, at the position of the payment window and next to the first car in my line. Twelve minutes later, the car at the window was served and my line moved forward so now I was two cars away. The utility truck's driver received his order at about the same time. There had been a car at the ordering box in the second lane for almost the entire time - apparently they hadn't yet taken his order! After nearly 15 minutes of waiting, I was able to pull over into the second lane and leave. (Thank goodness that car in the second lane hadn't yet pulled up or I would've been trapped!) I've been in drive-throughs before where, if the customer's order was large and would take longer than usual, they asked the customer to pull into a parking space so they could bring the food out to them. Here, they just left them sitting in BOTH lanes for the entire time, blocking everyone else. Since I sat there for 12 minutes before a car moved, and both vehicles were already there when I pulled up, how long had THEY been waiting? The last time I was there the service was slow, and the chicken sandwich I ordered wasn't the quality I was accustomed to from Whataburger. After that, and this last disastrous experience of waiting 15 minutes for nothing, I won't bother going back to this restaurant. There are too many other options for me to waste my time on a place so poorly managed. read more

The food was hot like was suppose to be and the wait wasn't that long like all the other Whataburgers since the change of the ownership.

Fire everyone and start over a single burger is 20 minutes and is always intentionally made wrong.

This place is terrific I love whataburger! The food is great, the service is great, I definitely recommend this place.

Horrible Horrible Horrible, I took 25 minutes for a PLAIN burger and it was empty nobody inside and barely anybody in the drive through

This is the cleanest restaurant, with the best service we've seen in a while. Edward, the manager was super nice and friendly. We will stop there again. read more

Didn't go through the drive thru so can't speak to their speed for that service. I went into the restaurant and found the service to be fast, friendly, and the entire restaurant was super clean. This is hands down the best whataburger I've set foot in. The employees and management were happy and friendly. The bathroom and dining area were immaculate. My food order was accurate and brought out tome quickly and with a smile. Can't ask for anything more. read more

I went here and I ordered a kids CHEESE BURGER, medium fries, and a small chocolate shake. When I received my order it was not a cheese burger and had mustard and pickles on it. I asked the manager for the correct thing and got it for me without a doubt. Another thing to add is that the cashier did not seem very happy and was VERY hard to hear because he was mumbling. If you are gonna get a job you should at least be happy when you are there. read more

I love Whataburger, but I hate this store! Service is SLOW when going through drive thru. Ordered 2 burgers and 2 kids chicken strips. Got the order, FINALLY, after 20+ minutes in the drive thru and 1 burger was wrong completely and the 2 kids chicken strip meals literally had the chicken strip bags with no chicken strips. Luckily we checked the bag before driving off and the ignorant manager literally took the burger and kids food bags (that's a health violation if you didn't learn that in food service 101) and blamed it on the 'new' staff. Brought the food back after another 15+ minute wait and didn't even apologize. I hope people trying Whataburger for the first time don't judge the brand based off of this piss poor store! read more

I do not suggest this location. Service is slow. If I wanted to wait 30 minutes for my order I would go to a sit down restaurant. Update, waited an additional 25 minutes after my order was taken. When I finally got to the window I was asked what I ordered? Needless to say the food was cold and awful. read more

Whataburger - a view of a gas station at night - Fast Food Near Me - Red Oak, Texas

After moving here from California, I found the best "fast food" burger ever at Whataburger. This particular restaurant has super nice staff, very very clean restaurant and the food is wonderful. Can't ask for more than that! read more

I used the drive thru. Grounds were clean and accessible. Food order was correct. Taquitos were cool correctly, full and hot. They seemed understaffed but everything else was great. Easy on and off exits. Lots of choices close by. read more

This has to be the worst Whataburger. 20 minutes to get my order through drive thru is crazy. Especially when you have more than 8 employees in the kitchen and the business empty. I should have figured this is the reason is was empty . Get it together !!! read more

The workers on night shift avoid as much as they can on taking orders what they do is they don't answer the speaker when it's late at night I know this because I live in red oak and go there every other night then I go to the window and no one's in sight then I try going inside but what they do is block the doors with trash cans but the employees are inside because there cars are parked outside and the website says open. My brother also worked there and quit because of bad management read more

If I could give this place a 0 star I would. I came late at night and was in the line for almost a hour with two cars in front of me. When it was my turn my order was wrong then I waited another 20 minutes for my order after already waiting..terrible terrible service! read more

Horrible customer service. Bunched up talking instead of making orders. Shouldn't take 20 minutes to make a salad.

Horrible drive through service! Workers with terrible attitudes! Do not recommend this location!

Both Red Oak locations are terrible, ordering through the app is a waste of time, you order them get there and the let you know half your order is unavailable. And that's after you've already waited over 30 min. Will never go back. read more

Skip it unless the service improves after the remodel (posted on the door to start 6/5). The shake machine was down, the service was painfully slow, especially for the number of employees on deck. Took 45 mins for two burgers/fries and a chicken strip box. From time that we ordered to leaving. The speed with which everyone moved was molasses and it was too quiet with no music. Felt like a crypt. read more

I would really like to give any whataburger in red oak a negative. 10 stars but the one on Ovilla is the worst I have ever bidirectional in my entire life. I had to sit in the line for over about 30 minutes just to place an order and then you get to the speaker to order and I had to sit there so long editing for a person to Take the order that I thought it was down so I pull up to the window after another. 40 minute wait and they asked me why I did not order at the speaker. Oh wow can I get you to answer the speaker bc I said hello over 6 times with no Response, when I was finally able to order they of course told me to pull up and they will bring out to me that was another. 20 minute wait and then I ended up Going inside to ask if they had forgotten about me and they said oh we thought you had left. I said you were the ones that told me to pull up, so after an over an hour wait I get my food and it's cold, the cheese had never had a chance to Melt. Wow. So then you try and call to speak to Management and the phone just rings abd rings with no answer. These whataburger over here needs management bc it's piss poor and they need the Arlington sites to come and train them bc they would never let you sit in a line for more than 10 minutes. They suck over here in red oak, read more

Wanted to grab a quick bite but the service here is sooooo slow. Store was empty and so was the drive thru so we went through and ordered at 8:50 and didn't receive our food until 9:16!! read more

Extremely SLOWWWWW! Usually I'd never give a Whataburger a rating less than a 4/5 but I've been to this location twice this week and both times my single order took longer than 15-20 minutes to take/make. read more

Worst fucking whataburger I have ever been to we waited in the drive through line for over a hour and there was only one person in-front of us when we got there.we thought they were short staffed but when we got our food they had over 6 people in the kitchen so I don't know what the fuck they are doing.the food was cold by the time we got it and they forgot some of our food and the attitude was horrible when we told them that they forgot some of our food.it's not that hard to get this right. read more

Have never experienced a Whataburger with this horrible of service. Ordering online doesn't help speed the process up. You will have to go in if you pick curbside. There is typically a 10 minute wait at the drive thru speaker just to place an order. I was there and a guy brought his food back because he ordered chicken and got no chicken only fries!!! read more

Been coming to this whataburger 15 years. Won't be back until the service gets better. 30 min to make a biscuit sandwich is fucking tragic

Waited 50 minutes for three burgers! When I asked what the problem was, they said they only had three people working, but I saw five employees. We have been there about three time in the last two years, and it has always been slow, but tonight was the longest wait. The worst "Whataburger" ever. Will never go back. Trying the one on 342 in Red Oak. read more

I heard good things about here and always wanted to try. We were heading to Austin and wanted to try here. We went to the drive thru. Ordered a bacon and cheese Whataburger, Fries, Onion Rings, and a Chicken sandwich for my wife. We literally waited for 30 minutes for our food at the drive thru. We was the only car there. I can't believe we waited this long. We finally got our food, I took the first bite and I was like really??? The burger was cold and nothing special about it. Can someone fill me in on why Whataburger is good or maybe there is another burger they are known for. I didn't get what the big deal of this place is. I will admit the fries and onion rings were good because it was fresh and hot. I don't know what it is, maybe it is location or maybe its just a Texas thing. read more

Whataburger - Fast Food Near Me - Red Oak, Texas

See all

Waited 21 minutes before I asked for a refund on 2 sandwiches and 1 fries. This is starting to be the new normal for Whataburger. It's faster getting a steak dinner then it is getting a sandwich from them. Time to flush the app and get my food elsewhere. read more

I arrived at 5:35pm on Christmas Eve. I figured they closed at 6 pm and that was correct. But after waiting in line for 15 minutes. An employee came out at 5:50 and told me they were closed and they are not taking any more orders. What kind of bull sh is that? They turned away about 6 other cars in front of me as well. Most inconsiderate fast food ever. Whataburger was ruined when they sold to new owners. Sonic here I come read more

This location is the worst even. We went there this morning and the wait is just Ridiculous after waiting in drive thru for more than 30 minutes. My fires where old and cold. I went inside to let them know and it took them another 15 minutes for what were supposed to be fresh fries. However I got old fries they were just re-fried in the fryer sad sad customer service. I will not be going back to this location. read more