Came to this wataburger on 05/25/25. The staff at the counter was very nice woman who was named Kathy. She was very accommodating to our special request. 10/10 stars. McDonald's next door could never. And the subway down the way isn't even in the same ball park. We should all strive to be like Kathy. read more

Fast dine in service despite being busy. Girl at the register was sweet. Food was hot.

I ordered unsweetened tea . Iti was old and bad. Asked for a replacement of diet coke . They were out of diet coke. Finally received a lemonade. I was in drive through . read more

10 minutes is a ridiculous amount of time to wait on my order and for you to have it wrong.

Food was good the cashier that was taking our order spotted me on 2 dollars very respectful and nice young man

I don't know why this place has such poor reviews. I've stopped here several times while driving through and they are always the sweetest. Especially if you get Michelle at the register! It's a normal fast food place (Remember Whataburger has a reputation for being a bit slower no matter the location). Ups and downs but I wouldn't say it deserves 2 stars. read more

We stopped here on a road trip and left so disappointed. The line drive through line was typical for a Whataburger along with the wait, but to food quality was so poor. I ordered the 3 chicken strip meal and gravy was the consistency of water with no seasoning- inedible. The chicken strips were barely warm, but the fries were hot and fresh. The bread that comes with the meal was stale and flavorless, not even a little buttery goodness to enjoy. Certainly not the quality you expect from Whataburger, especially one that full of customers. read more

We came and ordered and paid in advance. The lady said we didn't pay and told us to pull up so other cars could get their food. We sat for about 10 minutes before our food was finally brought out, they forgot a drink and utensils. Food tasted good read more

DO NOT waste your time stopping here! The service is absolutely terrible, food order is completely wrong and of course their shake machine is down. If you don't like your job then do everyone a favor and quit! read more

I ordered a to-go meal from the lobby of the Giddings Whataburger this evening. The whole restaurant felt nice- like a "good vibe" type thing, with a happy group of people helping others. It was refreshingly pleasant fast food experience. read more

I can't even give a rating!!! To sit in drive thru for 50 minutes in drive thru!! I had to go ask for my order! Ridiculous!

Worst Whataburger in America, and you can thank Managers Alex and Amanda for that! My family and I were driving to Austin and stopped by this Whataburger for breakfast around 6:30Am and had no idea what kind of experience we were in for. Alex (male manager) had an attitude from the moment we walked in, as if he would rather be somewhere else and not helping us. He was looking down for most of the time he talked to us and didn't want to accommodate a special order request. The request was simple, all my father wanted was a taquito with a chopped sausage patty and a shell egg. He's been getting this taquito for years at multiple Whataburgers across the big state of Texas and not ONE location has ever had an issue with making it for him. My father being from Corpus Christi (the BIRTHPLACE of Whataburger), I assure you he knows his Whataburger norms. Ha! The other manager, Amanda even went as far as to say that "it's against company policy to do that" and said she was going to go call the general manager to prove it. She walked to the back to do that and we never saw her again. She refused to come back out. My guess is because she was told that's actually not against company policy, and was ashamed to show her face again. Nevertheless, Totally unprofessional! What kind of way is that to show the customers that you care? On top of all of that, we ended up asking to be refunded our money after watching the male manager Alex, prepare all of our food with his bare hands after coming back and forth to the register screen. How disgusting. As if it's already bad enough that he was preparing food without gloves, when I pointed it out to one of the other employees, she stated that Whataburger employees didn't have to wear gloves because they are required to wash their hands twice. Wow. I soo wished she had not told me that. In order for them to justify their food preparers not wearing gloves (because they washed their hands), they'd need to wash their hands after leaving the food prep area and touching other surfaces, then returning to food prep. If not, that is foul and most definitely cross contamination, and that's what Alex was doing (register/screens are COVERED IN BACTERIA) . NOT OKAY! When driving through a small town you definitely expect warmth and welcoming vibes, and we received everything BUT! There's one thing for sure, I'll never forget how terrible the customer service and lack of professionalism is at the Whataburger in Giddings, TX. read more

I would not give this place not even one star. the service was horrible. We love Whataburger but me and my family went here on Friday, March 25th. We were there around 10pm. We decided to dine in since we were on our way into Houston. It took them 5min to take her order you wouldn't think that was long however there was no one else in line they had three staff in the dining room on their phones playing games and watching videos. Really felt like staff here did not care about their jobs or what was going on they were just there for a paycheck. Just wanna remind everyone that we love Whataburger and occasionally might get some cold fries or something ; not a big deal easy to fix but this night was a nightmare. After they took our order they gave us drink cups so we went to fill up our drinks. One had a hole in the bottom of one of the cups, the drink was leaking everywhere. I want to still remind you the staff are sitting in the booths on their cell phones. no real help at all plus my wife ordered a sausage taquito but the egg was so salty you could not eat it. The tortilla was brown like they did not clean the grill, it seems like it almost had been buttered. It is something my wife orders all the time but the tortillas are never brown or dirty. My daughters burger was extremely greasy it was leaking everywhere. On top of that the gravy had clumps; it was powdery and doughy. I told who I thought was the manager, but still dissatisfied. We got a new soda cup no problem. They put cheese on the taquito the second time since they never put it in the first tawuito, but never change the saltiness. my daughter ate the greasy burger. Staff replaced the gravy and still looks like when I dipped my fries in it my fries had warts. It was so bad!! Please steer far away from here they need to really do some work in this Whataburger. read more

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Slowest and most unfriendly staff. Went in house to order and the cashier just stared at me... I guess waiting for me to say my order? No greeting or smile from this boy. Very unwelcoming and hostile environment. read more

The girl at the register is more worried her hair than learning how to ring up a customer. Every table was dirty. Every! Table! Line to the door and still only one register open. Same chick at the register. Then when our food was ready, they tried to give it away to someone who came in after us! What's the point in having a number of you're not going to use it! This place needs help!! Poor management. read more

We went into eat after a basketball game. We waited for 8 minutes and we're never acknowledged or have our order taken. My husband asked if we could get help with our order. He was told to get away from the counter and that they had the right to refuse service. This happened a couple of times before we got there. A woman told the guy at the counter that she couldn't hear him. He said he didn't work the front and walked away. As we were getting in the car after leaving the restaurant, one of the men from the back proceeded to lock the door so no one else could come in. So sad to see people working in a restaurant but not want to provide any type of customer service!! 4-5 families in a span of minutes ended up leaving. Don't even bother to stop at this restaurant. Keep driving!! read more

Great service this morning on our drive between Austin and Houston. We had a late breakfast at 10:30 am and the food was hot and fresh. Looks like this location is following CDC safety guidelines and we appreciate that. Easy in and out. read more

This was one of the sweetest, most kind Whataburger I've been to! From the moment you walk into the door the sweet lady at the register is saying hi and asking how I'm doing. Everyone seems to be in such great moods and all the staff is smiling! You don't realize how much of a difference that makes. The food, as always is great, but the customer service here is just such a breath of fresh air. Even the atmosphere of people eating was friendly! Y'all are awesome, keep on smiling!!! read more

Great service! We came here with a large group and they were very accommodating and gave us a huge bag of ketchup.

Terrible service. Get to the people standing outside that take your drive thru order they are just having a conversation. Nothing work related before they finally take our order. Employee curses in front of my kid! Completely messes my order up. I don't even know what sloppy mess of a burger they served me. Grease literally dripping out the wrapper. Didn't even give my son dipping sauce for his tenders even after they asked! I will not be back! read more

They're drive thru always takes forever, and they never get the order right. Have been in the drive thru for over 30 minutes waiting for chicken strips. They have TERRIBLE service! read more

Just about the same as most other Whataburger locations. Not much more to say. I'm comparing this location to other locations. If I compared it to other restaurants I would probably give it 3 stars but since it Whataburger.... read more

I just received water for gravy. Y'all knew good and well this is not what the normal consistency of gravy is and you're gonna put that in my #13. Smh read more

i LOVE wataburger but this was very disappointing! We waited a couple minutes for our food and the food was cold? Burger was cold, fries were very oily and my whole jalapeños looked like it had bites from it????? Chicken stripes were cold, looked old, TASTED OLD, fries were oily and black stuff all on it. My box of chicken has yellow stuff all over it???? Box was dirty. Even the gravy was cold and the lid was all nasty. Tables were very dirty AND flies everywhere!!!! Dead flies all over the place. Definitely lost my appetite and asked for a refund for my food! Appreciate the guy at the register, he understood! read more

If you have all day to get someone to take your order, this is the perfect Whataburger to visit. Kitchen looked to be fully staffed yet the drive thru lane was almost out to the street and the service inside was crazy slow. Finally got to the cashier to make an order and the cashier walked away to start making drinks. After watching her do this for close to 10 minutes, we left. If on a road trip, keep driving down the road for a better choice. read more

Slow slow service, seemed everyone was walking in slow motion. One lady in the back that was taking food to tables had a terrible attitude and was mumbling under her breath. I waited 30 min for a small take-out order and it was as cold. read more

Do you like being yelled at and cussed out by an overpaid fast food worker because you go through the drive thru while their friend is at the window, and they don't want to work? Then stop at the Whataburger in Giddings! I had an employee start yelling at me while I was placing my order (the speaker was distorting with how loud they were yelling) to tell me that the fryer was down and that I could only have the burger and the drink. To which I replied that that was ok. I was then told to go F myself and that I'd better not ever f-ing come back there. You know what, I won't ever go back. Go to the McDonalds next door, you'll actually be treated like a human being there. read more

The ladies working the morning I used the drive-thru were so sweet and helpful. I ordered a rather unique burger and they made sure to repeat it back and make sure it was perfect. I ordered the regular burger, but with hash browns instead of a hamburger patty! (Who says you cant eat vegan at burger joints?!) The burger itself had fresh veggies and the hash browns were crispy. Nothing bad to say here except for I believe the drive thru speaker is broken! The ladies had a hard time hearing me and I could barely hear them. All in all, sweet service and juicy, quick burgers. What's not to like? read more

First off, I waited almost 20 minutes in the drive-thru for two breakfast biscuits. Secondly, I was game to try the new spicy strawberry jelly with my sausage biscuit, but my biscuit had no jelly or sauce at all (SSAUBIS, check the receipt). The manager, Guy, was polite. But geez, that took way too long to mess up my order! read more

This Texas-only fast food chain will most certainly change your opinion about greasy spoon fast food restaurants! Try the chicken taco. Omg. Fresh and light! But it's the French fries that keep me coming back time after time! Get a big order. With ketchup for dipping. Yummmm! read more

Super slow service! I live in giddings and even if there's one car ahead it still takes 20 minutes.

Was disappointed at our visit today at this particular location. They were out of drinks and acted clueless to our online order. Asked for our names several times! All of the whataburgers these days seem so slow! read more

Pulled into Whdterburger and the entire crew was outside smoking, said they were closed, right next to the open 24 hour sign.

I waited over 30 minutes inside to get my 17 dollar meals. I saw 17 people come and go and I still didn't have my order. There was plenty of staff cooking. I got off thinking it would be faster then the drive through.. I left with Hungry kids and a headache. Yes i asked for my money back because I had to be in Houston by 12:15... thanks whataburger.. thanks!!! read more

This Whataburger location has the worst service, extremely rude and obviously untrained staff I have ever experience! No customer service at all! read more

I ate at Whataburger for the first time while visiting Texas recently. My friend loves the place and prefers to eat it rather than any other fast food place. Knowing that raised my expectations greatly. I don't eat fast food much but if I had the choice I'd probably pick Wendy's or Burger King as my top options. Anyway, we stopped in while driving from Houston to Austin. I ordered a regular hamburger with fries and a Coke. First off, the soda wasn't Coke. It was either a generic version or they hadn't cleaned the dispensing filters. Whatever the case the drink wasn't all that great and most certainly wasn't brand name Coca Cola. The burger was decent. I got it plain with lettuce, tomato, pickles, mustard and ketchup. The burger was pretty big, fresh and hot. It was a good cut of meat too. The fries were good as well. I liked it but I'm not sure I'd be quick to eat there again. I would because there aren't any Whataburger locations up north but if given the choice I'd still stuck with Wendy's or another option. The service was very friendlly and professional though. The food was delivered to the table in less than 10 minutes and the staff inquired as to our comfort. That was definitely a nice chance because you don't get that kind of service at fast food resaturants in my area. read more

Horrible service I was stared at for 2 minutes without a word said to me then closed the window while I was talking and finally they opened and gave me my food and forgot my drink then I finally got them 10 minutes later then I take a drink of my tea and it taste like coffee 10/10 would not recommend worst experience at a whataburger yet fix your bs quick or hire more efficient workers. read more

If you're heading to Austin, you're most likely going to stop around the Giddings 'area because 1. someone in the car is complaining about going to the restroom, 2. you need a stretch break, or 3. you are so damn hungry. If it's all 3, this is it place. Whataburger is nestled in with the other fast food chains. It is always packed and food comes out in about 7 minutes. I am a huge fan of their milkshakes because it brings all the boys to the yard and because it's basically ice cream with a straw in it. The food is always great and a good fill-me-up to get you on your way. Even though it's always packed, the restroom are relatively cleaned. read more

This is a joke of a whataburger! I pulled in at 7:49 after seeing multiple cars do the same, we sat there waiting for about 5 mins before we pulled up and saw nobody inside... after i try opening the dining room doors we notice an employee just chilling in her car & next thing i know what looks like the manager finally shows up after an hour of their opening time, saying "their was an emergency with the overnight crew" lol at 8 am i don't care what excuse she pulls out of her ass that's lazy and a shit business person SMH still love whataburger not this one tho! read more

Do not come to this location, waited in line for a very long time and once we finally got our food there was a bug in the bag crawling, would not recommend this location! read more