Great service , receiving a smile goes a long way ! My order accurate and the correct ketchup. Thank you for making my day read more

The burgers are always on point I need to give a high five on customer service today. Trey is a young man that goes out and beyond to help customers. There's another young man at the front too he has a beard didn't get his name. He is awesome too read more

Well, you guys hit it out of the park with the new chicken fajita taco. It gives me more of a reason to come here. Please make it something permanent on the menu. read more

Taquitos were bare. The little bit of egg in them was extremely dry. We also didn't receive our condiments.

As always the Best burger in Texas! Service was Fantastic and place was super clean from the table tops to the floor and bathrooms thx WB

Horrible service they take too long and don't get your oder right make you wait 15 min after you order cold frys no ketchup no napkins smfh and 30$ for 2 small combo's very un satisfied customer will not recommend anyone to waste thethere time and money.Whataburger SUCKS in the Woodrowbean NE stay away you will be very disappointed read more

Decided to sit an eat... Waited 20 min for a bob sausage, and a quarter of the sausage patty was torn off ? Will not return to this location! Didn't eat the cooks food... I left everything on the table an walked out. Absolutely sad for a Whataburger ! read more

Whataburger - Breakfast on a bun - Fast Food Near Me - El Paso, Texas

See all

when eating the food I ordered i found a small finger nail in my food. Extremely unsanitary when called asked to speak with manger didn't say a word about it. Can't wait to speak with the main office read more

Alright Whataburger on Woodrowbean Transmountain I love y'all for real but for "Frida N" who is the cashier that's taking the drive thru orders NEEDS better training on customer service on the intercom. Acting all rude and then proceeding to say "pull up onto the window" when I wasn't even done with my order? Either keep her shit straight or put her on a different position. read more

Only giving this place one star because it is required for my review to be posted!! My burger wasn't even WARM!!! They just took the bun out of the package and threw an already cooked patty on it and served it to me. This is my first and LAST time at this location!! I do NOT recommend this location!!!! read more

Whataburger - My burger wasn't even warm!!! Cheese wasn't melted ....it's like they just took the buns out of the package and put my burger on it. - Fast Food Near Me - El Paso, Texas

I've had issues w this location for a few years now. Didn't feel like it was necessary to write a bad review until tonight. Not only did I wait 20 minutes longer that my curb side order said would be ready, I had to get off and remind the staff that I had an online order placed. The manager on duty did nothing. Not even an apology. Highly recommend driving down the road to the mccombs location. read more

This is the third time I've ordered from this Whataburger and they never add the ketchup for the fries that I've specifically asked for. Tired of it! read more

Service outstanding, food yummy and hot, price great! Recommend for lunch breakfast and dinner if you're craving a read more

Whataburger - Fast Food Near Me - El Paso, Texas

Everyone who works here is 12yrs old and you can tell by how disorganized the drive thru is! Everyone looks stoned out of their mind can't believe how long I waited for a trash hamburger read more

Anthony delivered exceptional customer service,, I didn't really expect this considering I went in around 3am. Felt welcomed. Restaurant and restrooms were clean. read more

Just no. I always try to leave a positive review for businesses even if something goes wrong. We love Whataburger if we choose to do fast food. This time around we decided to try breakfast there while running errands. We put in a curbside order and arrived ten minutes before our pickup time. A worker came out and asked for the last name on the order. We gave it to her and she proceeded inside. No one came back out for about fifteen minutes and by this time two other cars came. Orders were brought out for both and then she returned to ask for a name. A name again given at almost thirty minutes of being there. Went in and back out and asked if we were sure it was that restaurant. I again repeated the name and she asked to look at the app/order. I showed her my order and I asked if the address was correct and then she said, "ohh yea we have an order for that name". We have one of the most popular last names so that was extremely confusing. Forty minutes later I got my order and the hashbrown orders had THREE hashbrowns each, coke all over the side and top of the cup, the coffee cold, and the worst part was the sausage patties were cold in the sandwich. We ended up throwing out our food. It was just awful. If you are looking for curbside from this fast food chain try another Whataburger. read more

It's 4:00am and I just want a good drunken meal, nope this whataburger is not the place to be! Long wait when NOBODY ELSE IS HERE food was horrible but they did try to compensate for the long wait and the shitty food, honestly not worth the wait not worth the time! read more

asked for NO ONIONS on my burger and it had onions. Clearly didn't follow instructions. I came back inside and told the cashier my order was wrong because my fiancé hates ONIONS. Then one of the cooks said "what now? and then she said "hopefully the meat doesn't come out undercooked" in Spanish. while the manager was there just hanging out with the cooks in the back. little do they know I understood everything. Go back in my car and check the inside of the burger. YUP, The meat was just falling apart in between my fingers. took it back and told the manager what I heard and that I don't want anything from there anymore. the manager got all nervous and insisted and making the burger himself. NEVER AGAIN. we went from starving to all nauseas. read more

whoever is in the front register exactly right now April 19th, 2023 at 1:46 am is honestly such a headache. There were no cars nor any other customers in there and it took us 40 minutes to get our order for it to only be given to us incorrectly. The female at the was hiding when we attempted to get the order fixed and had a horrible attitude the entire time we asked for certain things done on our order. I cannot believe it took 40 minutes to make 3 burgers and with the attitude she had. I get it. It's late. She was mad we were there obviously.. but 40 minutes and it was wrong. Then she hid to avoid us trying to get it fixed? we had to get the cook's attention to get it fixed. This is unbelievable. She got upset because we asked her if she could please make us the sweet tea that she said was not available(made). She rolled her eyes and walked away when we asked for that favor. she can have an attitude all she wants but hiding to avoid the only customer in the restaurant is ridiculous when you are literally there to exactly help customers. read more

I love whataburger all the food is great but even more impressive was the customer service I was shown especially by Selma she was so polite and went above and beyond to make my order exactly like I wanted it THANK YOU SELMA!!!! read more

Whataburger - Fast Food Near Me - El Paso, Texas

This location really needa to get it together. Have been getting cold fries every visit. I asked politely if the attendant could ensure that my order had fresh hot fries. They came back cold. Was not even surprised, since it was 11 am in the morning garbage all around read more

Every time I come there Shake machine is supposedly being cleaned. Ridiculous staff rude took 20 minutes just for a catch-up and cheese only burger wow read more

I don't know what happen to this location! What a horrible experience! went through drive thru girl handed me my drink with sticky dripping soda along the side ask if she could wipe it down she made a face and turned rude. No thank you. No have a nice day! She just made a face like why are you here. No napkins in the bag! I will not be back! read more

The price is reasonable for the food. The meat tastes so good! By good I mean authentic! The burgers are big compared to any other restaurant I have came across. The onion rings, BOMB!!! The service was okay, that's why I'm not rating the five stars. I'm from California, so therefore I have never tried whataburger till now. I expected the service to be nice about it, but instead the lady over the counter was impatient with me. I mean it's cool, I guess... read more

See all

Customer was very good. The food was terrible. Buns were mush and half the fries were cold the other half were stale... This time customer service does not make up for terrible food, just terrible. Unfortunately it was take out... Hmm read more

This location needs to get it together. I went there yesterday afternoon and when we pulled up to the speaker box to order the lady said to pull off to the right and someone would be out to take your order, we thought this was weird but she had sent the 2 people in front of us off to do the same so we complied. Well we were waiting there a good while and still no one came out to take an order, but the cars behind us got to order at the speaker box AND were served their food before we even got to place an order. After several more minutes went by the 2 other people in front of us that were also told to go to the right side had just driven off and left. Finally someone came out to take our order about 10 minutes after pulling forward like requested (mind you we were stuck behind cars so we couldn't just leave at that point). So we order and pay finally and are still stuck waiting on our food for another 7-8 minutes meanwhile a bunch of cars that were behind us all got their food already and were gone. So this method they were trying out was highly ineffective and allowed other people who were behind us quicker service while we had to wait. Get it together, take some tips out of chick fil a's drive thru book cause they are very efficient and I'll go there instead. read more

I can't understand how fast food workers want $15 an hour when they can't even get a simple order correct. All we wanted was some hot food after working security at night and then going to another job in the morning. Drive Thru girl repeats my order and I inform her it's wrong. It was a meal with fries and an order of fries and onion rings on the side. She didn't charge me correctly so she corrected the order. She had put two onion rings and one fry. We waited for our fresh fries, the girl apologizes and we go home. We get home and the order is wrong after we waited for them to "supposedly " fix it. I called and I spoke to Ingrid and complained . She did try to fix the situation but the meal was ruined and out food was cold. Essentially we waited for nothing. The girls who helped me where just standing around waiting for the correct food but they were on their phones the whole time. read more

Whatbuger has not fail when I have that burger taste.clean atmosphere friendly sevice

$75 order for 10 people and they only gave us half our food. Took another 15 minutes to get the rest of the food. Amazingly the first half of the food was cold and soggy. Get home only to realize that 5 boxes of chicken strips didn't have bread or gravy, and we specifically asked for gravy. Our Green Chile Double, which is supposed to be double meat & double cheese (hence the name), only had 1 meat & 1 cheese. So how do they make up for mostly cold food and a partially missing order for 10 people? Give them 3 pies. That's right, THREE. read more

Lousy customer service. Waiting on side as five other customers were served. Manager was rude and unaccommodating when confronted with a completely wrong order and wait time. Didn't care whether we were happy or not. Gave a go eat somewhere else attitude, so we will never ever eat at this who cares sorry excuse for a fast food dump. read more

The black gentleman with glasses at the drive-thru did a great job. Made my night 10/10 very eccentric but not in a weird way.

This location is awful. Been there several times. Service sucks and the food is awful. Three times now I have went there and they have messed up my order. Never going back to this location again. read more

Good service super quick I love whataburger. They are always super happy and get your food right.

I hate coming to this location. Slowest service honestly and they always get my order wrong

Always loved Whataburger until today. Ordered online, picked it up curbside. Got home ate my onion rings which were ok and then started on my double meat with cheese and bacon whataburger. Half way through, pulled out two hairs, which were embedded in the cheese between the patties. Manager was apologetic and offered to remake, which would have to be picked up. I had completely lost my appetite, so he then offered a free meal on my next visit...ummm...probably will not be visiting again. read more

No ice cream at 4:30am on a Sunday. Machine maintenance should be scheduled at a convenient time.

Service sucks here the food is good but no matter if youre the only person in the line you will always have to park and wait at least 10 minutes for your food smh read more

Super clean, super friendly Whataburger. Great place for a double cheeseburger and onion rings.

Dangit, I really wish I liked this place more. As a native Texan I feel like it's one of the things you are just supposed to love, but I have yet to be impressed. This time I got a Monterrey Melt and the cheese was flavorless. The overall taste was okay but it just wasn't anything to write home about. It was just drive thru but the girl was more than friendly, especially at 10 in the night. One thing I thought was odd though was that they had a little sticker on the window that advertised their buffalo sauce. I love buffalo sauce more than just about anything so I asked for some. The girl looked at me and said "sorry it's $0.38 extra." Really? I forgot to ask for their spicy ketchup which is actually very great. Fortunately my wife had some in the fridge (she is a bigger fan than I). read more

Two stars because the food was tasty. Two stars because the drive through was horribly slow, was kind of cold, and the food made my husband and toddler sick. They both spent the night vomiting and this was the only thing outside the usual.. That being said, I've had better experiences at other locations. read more