Not the location that's the issue. The food is mediocre, burger tastes like I could get the same thing from sonic for half the price. Staff were very friendly! read more

A Taste of South Texas, With Room to Improve I have loved Whataburger for many years, dating back to nearly a decade of working in South Texas, where Whataburger is practically a way of life. Knowing that it originated in Corpus Christi, Texas, it has always held a special place for me. So when we heard that one was finally coming to the Chattanooga area, we were genuinely excited. When it first opened, we watched the long drive-through lines from afar and waited for things to settle down. Eventually, my wife (a native South Texan) and I visited, and later we returned with my mother. On both visits, the staff were consistently friendly, helpful, and well-staffed. The food, when fresh, tasted exactly as I remembered from Texas locations--hot, flavorful, and satisfying. In that regard, they are doing many things right. However, during our second visit with my mother, the fries were noticeably not fresh. Given the high volume and popularity, that was disappointing. My mother, in particular, was not impressed, and fresh fries are something you expect from a busy location. I also noticed some early signs of maintenance slipping. Although a staff member was attending to the dining area, the drink and napkin station was not well-kept, and the floor already looked unclean for a relatively new restaurant. These small details matter, especially when a restaurant is building its reputation. The interior seating area is smaller than what I am used to from Texas locations, but that is understandable. What matters more is consistency and cleanliness, and I hope management continues to prioritize both. Overall, I truly want this location to succeed. It brings a little piece of South Texas to our area, and when everything is fresh and running well, it is excellent. With better attention to freshness and upkeep, this could easily become one of Chattanooga's best fast-food options. read more

Whataburger - Outside view of the new East Ridge, TN, location - Burgers Near Me - East Ridge, Tennessee

Well well well. WELCOME TO EAST RIDGE!!!! Work provided a free meal flyer. Got my favorite Number 1 With cheese. No pickles. Mayo. Fries And a coke. Thank you for bringing Texas to TN. This is our go to burger place. They officially open on January 25. AND the employees are all so sweet read more

Whataburger - Burgers Near Me - East Ridge, Tennessee

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I came on the inside to order at 11:19pm and didn't receive my food until 11:55pm. The employees that were getting off rung up their food and received their food before the customers. After two bites I was over it. The crispy spicy chicken wasn't crispy, I ordered onion rings but had to get fries because they realized they were out of onion rings, no coke or Pepsi was available. This was my first and last experience. I hate the feeling of just throwing money away but I really just did. You would think and expect that when it took over thirty mins to get your food that it would be so hot and fresh but not even close. read more

Whataburger - Spicy chicken sandwich - Burgers Near Me - East Ridge, Tennessee

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Worst customer service. We ordered a #1 as is no modifications. Our order took 45 minutes, there were maybe 5 people in the lobby waiting for the food, no one in the drive thru. A young man was behind the counter player on his phone, never looked up to see if anyone needed help. I asked him to see where our order was. I would rather drive to Nashville than visit this location. My order was completely wrong. They need to get their shit together. read more

I was in the parking lot waiting then they told us to wait infront of the restaurant they took 40 minutes to get 3 burgers and 3 fries we called then the manager was screaming at them.a employee finally came to get us our food and she was probably yelled at cause she looked mad read more

Drive thru dining only for now. They just opened, so expect about an hour wait, depending on what time you go. Felt like I was back in Texas. Absolutely delicious read more

Whataburger - Double meat cheeseburger. - Burgers Near Me - East Ridge, Tennessee

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I've heard so much about how amazing Whataburger is. I've been waiting to try it to let the craziness die down a bit. My friend and I wanted lunch at work today so I decided the line wasn't that long so it was time to finally try Whataburger. I waited about 20 minutes in line to get two mediocre burgers that cost over $17. No drinks, no fries, just two burgers. The burgers were big, but that's the only thing I can say positive about them. I was asked what I wanted on my burger and said "everything", which was supposed to include mustard, ketchup, onions tomatoes, and lettuce. What I got was a ton of mustard, lots of lettuce, really strong onions, and a couple of thin slices of tomato, no ketchup. The mustard and onions were so overpowering that I couldn't taste my burger, or even the bacon on the burger. The service was ok. Nothing special. As far as I'm concerned, there are a lot of places that put out a tastier burger for a lot cheaper. I probably won't be back. read more

I understand there are usually 'new opening' growing pains, but this was next level. Total chaos behind the counter and the food quality was way below the usual Whataburger standard. Cold food and rude service aren't a great way to welcome the neighborhood. Definitely stick to a different location for now. Ordered online and paid for the food, all the burgers had onions and pickles which was asked in my order to be taken off. Fries were cold, drive through was slow for an online order pick-up. Seems as though the staff could care less about the customers. The service was cold and not welcoming. read more

Place should be called "What Burger". Paper thin patty that is 20% smaller than the bun and appears to be steamed, not grilled. Onion rings were actually really good. New place but already not very clean inside. Glad Wally's is gone but was hoping for something much better than this would take its place on this same site. read more

The service was awful both lanes were open and nobody took my order for thirty minutes I had to call the restaurant and they still didn't take my order after two people TWO people who couldbe been taking orders for the other lane. But there only excuse was that only one person was working the drive through so I would absolutely not recommend this hell hole and I'd bet every penny I have on this place not lasting more than a year. read more

Long lines as expected but hot food and fresh burger. Yumm. Got the wings but they were just nuggets

Worst drive through experience of my life. I kid you not, it took well over an HOUR to get our food and leave. We would have driven off, even after we paid, but we were locked in by a curb and cars on all sides. After about an hour, they brought our food - but no drinks, no napkins, and no ketchup. Fifteen minutes later, we got our drinks, but we're still unable to leave because the car in front of us was still waiting. The sad thing is, this is 100% due to poor management. I've seen well run fast food places easily deal with this volume of business. I feel like they should be forced to put up a sign warning potential customers before they enter the drive through. read more

I am from Texas and was super excited that this location was opening up. Not so much now. The food is so salty. Don't give a Tennessian a salt shaker. They'll ruin any dish. Your food is small now. The new investment company changed quite a bit and now it's nowhere the same as it was. Sad to see. read more

First visit. Food was great. Service was good. Floors, tables and walls were dirty. Napkins and food and mustard on floors. Disappointing for sure. They may be shorthanded but I did see people doing nothing. The drink station was so messy and dirty. I hope this was not the norm. We will try I it again but probably only once more if it is still dirty. There is no excuse for trash on the floor and dirty walls. read more

Used the drive thru for a breakfast order. Extremely slow service and coffee was cold. Had to wait for them to brew a new batch. Got the order wrong. When asked to speak to tge manager, she and the employee could not care less. Service could not have been worse. Don't waste your time read more

Ordered food for my granddaughter who just got off work and she was hungry. We went inside to order because the drive thru was backed up. The gal at the counter took her time coming to help. After placing the order we waited 25 minutes to get our food! That kitchen was full of employees and all were talking to each other and not paying attention to work. This is a new drive thru to our area but I won't be going back!!! Too bad. Others waiting for their orders were getting impatient too! They need to take lessons from Chikfila! read more

Terrible service. They don't care. 9:30 am on a Saturday morning. Went through drive thru with one other car, 2nd line was open, they never asked what we wanted. Went thru pickup line to ask, they did not care, would not take order at window. 20 minute wait with one car in line. This place has major issues. read more

Normally good but not tonight Tuesday morning at 1:30-2:15 AM been cut off by a red rogue lane is taking forever. What is the point of having two lanes if you're not going to use them. Chick-fil-a does a better job than this. Don't hire people if you can't work them. Common sense. And now it's going to be another hour in this line. read more

GREAT FOOD, HORRIBLY SLOW ordering arrangements. One person at the counter and apparently it takes well over 5 mins PER ORDER to make the order. Person orders a meal..... push the button and Go! She read the order back to him 4+ times. No need to do so. PLEASE speed up the order process. read more

Always ate at Whataburger when we went to Orange Beach and we loved it. Saw they opened one in East Ridge TN so we drove down to have a burgers... Could not have been more disappointed. The burger tasted nothing like I remember from Orange Beach....it was dry and really not much flavor. The service was very slow, took 12 minutes of 8 cars to go through and when we got our food we had no napkins or condiments.... Will not be eating there again until we go to Orange Beach.....I hope they have not messed that one up. read more

An hour in drive thru. The employees are chilling inside. Food isn't that good. Hire some chick fila managers y'all need em

Rude service, super disrespectful when talking to staff. Probably should re consider who's been hired here