great location, great management, great staff, they are very tentative towards their customers, great service, keep up the great work. i mentioned to them how bad the garth road & i-10 location is, and several employees and staff commented that they know, and that they hear from district management that the garth road & i-10 location doesn't care about anything. read more

purchase a patty melt with vegetables/with sauce on the side . Manager Enesto(on duty) mentioned pepper jack sauce and mustard it will be extra. Mayo and mustard will be extra. Asked Enestno to print name on receipt and he walked away. Poor customer service. Wish I could give them a ZERO. read more

Whataburger is the best fast food burger place. I especially love their Bacon Swiss Burger when it's available. The Sweet and Spicy Burger is a winner, too. Onion Rings are good as well. read more

So bad I could give the service a 0! The food is good but the service and wait is so horrible. I can't believe how bad this is. I hope this whataburger improves. read more

A PATTY MELT I ORDERED WITH EVERYTHING ON IT BE SO SERIOUS TRASH!!! not to mention I had to go back cause they forgot my fries AND SAUCES that I was was obviously charged extra for if I could leave a 0 I would. read more

Whataburger - I ordered a patty melt WITH EVERYTHING ON IT it didn't have onions and had sauce on ONE SIDE AND BARLEY ANY LIKE ?????? BE SO SERIOUS - Burgers Near Me - Baytown, Texas

If I could give a 0 stars I would!! WORST EXPERIENCE EVER!!!!!!!!!!!! I ordered a 3 piece strips and they gave me 3 bites, are you guys serious?!?! and not adding that I waited 27 minutes in the drive thru and had only 3 cars in front of me. WORST WHATABURGER I HAVE EVER BEEN!!! Because of how is this place run everyone can say that the manager is careless and unprofessional and lazy because the staff is like that and doesn't even care if they put the order right or not. I suggest they should change the manager for someone that DOES CARE and everything will change in that place. I WOULD NEVER RECOMMEND THIS PLACE! read more

WOW, this is the worst experience I have ever had at a Whataburger and at 60 years old--I've had Whataburger since I was 3 years old. The young man at the drive-thru has no clue how to count change. After 3-4 minutes of time that pasted I had to ask, "are you still counting my change?". He said I have to get you coins because I have no one's (thought, call management for assistance). I said, "I will give you a $1 then you can just give me the chance and $15." The transaction total was $5.66 and started with me giving him a $20. Still struggling I said "I can give you the .06 so you can give me $15.40 in change." He eventually used his phone as a calculator. I processed to the next window where you can see through to the dining room. There must have been at least seven different employees I saw but, I was there another bunch of minutes when the girl at the drive-thru that was filling cups of drinks asked if I was waiting for an order (of course not I just pulled up to view the employees walking around in circles). I said "yes, I am waiting for my order." Crazy unacceptable experience. And my order was missing the gravy. I said screw it--that place has bigger issues. I will never be back to this store--good luck to other customers with that experience the same chaotic shift. read more

Whataburger - I pulled out of that place around 8:15 p.m., . - Burgers Near Me - Baytown, Texas

LaTray is a terrible employee. I was perfectly respectful to the young man, and he was being immature. I understand people have off days, which is understandable, but he ruined the day of me and my daughter. Not only did he have a rude and stand offish attitude towards us but he also laughed at us when we told him that we had not received our drinks yet. I visit this location very often and never had an issue until this particular time. He was rude and inconsiderate, and we only came for a couple items. Again, I understand people have bad days but I don't believe in taking negative emotions to work. Hopefully he gets his emotions in check so no one else has to fall victim to disrespect. 1 star only because I can't put less. Other than that the food was good. read more

Staff was very friendly! We waited for our food and we're asked by every employee who walked by if we needed something. The manager was also very polite and professional. read more

WORST FiRST ExPERIENCE. We had just traveled from Miami and my niece was so looking forward for her first time trying this place. We walked in not even greeted but just stared at. (We are a group of 12) (((HISPANICS))) we were just started not offered service. That was so disrespectful and so rude. We walked out with no apology as we asked if they had ever seen Hispanics before. For me that was racist. Never walking into this place. Taking this bad experience back to California. What a waste of time. If I could give negative 5 stars I would!!! read more

As a native Texan, I'm obligated to extol the legendary Whataburger. I've got my eye on you In-N-Out so watch yourself! I have no issues with this location in particular. The staff are friendly enough. I've never had any issues with my order. I highly recommend the jalapeno and cheese whataburger. It really brings the heat as well as flavor. Make sure you grab some fries while you're at it but don't forget their amazing ketchup. I'm a big fan of their onion rings as well. I wash all of that down with some a true southern staple - sweet tea. Their seasonal banana pudding shake is nothing short of amazing but you can't go wrong with their vanilla when not in season. Ok, this review is making me hungry and so I'm off to enjoy some Whataburger. Check one out near you! read more

Walked in to see a line of people waiting on food. Waited for a while for the counter to be available then the girl working the register (only 1) told us there would be a 30 minute wait on orders. At Whataburger. 30 minutes. Obviously this must be a staffing issue. And that falls squarely on the shoulders of management. We went across the street to Wendy's and got our food in about 3 minutes. Get it together whoever is managing this place! read more

I don't go to Texas without going to Whataburger. That Honey butter biscuit is so good. I took a road trip to Texas and this particular location was just off the highway on my way to San Antonio but before Houston I believe. Food was good. Service was great. The restaurant was clean. It's in a good location close to shopping. I don't know that I'll get to this particular location again but if anyone else has to, it's easy in and easy out. read more

Worst whataburger ever. I thought just one horrible order holding up the line but found out it's just a horrible whatburger. All the other reviews were right. 30-40 minute wait ! read more

Worst wataburger ever been too. Slowest service I've ever seen. Food is as always good but will never come back to this location

Ordered me and my wife a meal here (for to go) and it was 5:49pm and we leave there at 6:23pm (over 30 damn minutes. The lady up front wasn't friendly at all, the place was dirty , and there was no damn apology because of this BS. OUR FOOD IS BURNED AND THE FRIES HAD WAAAYYY TOO MUCH DAMN SALT. If I wanted piss poor ass service I'd go to McDonald's. Hell; actually McDonald's service is better than this place. We have 2 kids at home and one of them being special needs disabled (we don't have all damn day to way for your unmotivated asses). We could've sat down at Olive Garden during their rush and still got our food faster and it NOT be burned.... Word of the evening is NOT. This won't be the only place I'm hitting you for a review. read more

The food is good most of the time, more often than not. My biggest complaint, however, is that this is one of the SLOWEST "fast" food places I have ever been to. Last night my partner and I ordered two honey butter chicken biscuits with one order of small fries. No drink, just the biscuits and the one small fry. It took them 45 minutes from the time we ordered to get us our food. It is like this every time we go. read more

This is the shittiest Whataburger there is. Taquito literally had 1/2 an egg on it and was 85% tortilla. Same thing for the couple sitting next to us. Also took an hour to get our food. Will NOT be back. Get a better manager. read more

If you want to waste an hour of your time and gas this is the prefect place to do it. Pulled up to order at 6:10pm still trapped in line, after an hour of waiting and finally first in line was told to pull around to the front due to waiting on onion rings in the fryer. I ordered 55 min ago how do you not have onion rings ready for the orders. This place is an absolute JOKE. Still waiting for my order. At this point just give me my money and I'll go somewhere else. read more

Oh my goodness, I don't know why we keep going here! The service is terrible and VERY slow! The young lady that took my order just couldn't get it right... I told her 3 times what I wanted on my burger and she still didn't get it right. I ordered a junior size burger and got a full size and was charged for it. The food was barely warm when we got it. I am so very disappointed that we paid almost $20 for food that was not any good. read more

First they took FOREVER. Whataburger normally takes longer, but good lord! We were in like for 20 minutes for breakfast! Then they refused to give us the lemonade we ordered. We corrected them three separate times, but they insisted we ordered sprite. Now they gave us no napkins, and the coffee was basically water. NEVER GO HERE read more

Order took the longest I've ever seen. Unreal. Didn't really even care either. Would rate it 0 if it showed up

This location has to have the worst service in the entire state. I have been 1 car from the window for 15 MINUTES. Insane Every damn time I say I won't come here again but I do....AND I REGRET IT EVERY TIME. read more

Waited exactly 30 minutes for my order, dont go inside unless you have plenty of time. Drive thru is the better option read more

Whataburger - Cashier area - Burgers Near Me - Baytown, Texas

This is the slowest whataburger in existence. Every single time I have ever come here I have spent at least 30 minutes in line waiting on COLD food. I would rather take the extra 15 minutes and drive across town than wait in line for nasty food. read more

Easily one of the worst Whataburger locations in Baytown area. Slow. Incompetent. Rude. Lazy. I have been multiple times and have always had a bad experience. Even by Baytown standards, this place is pretty abysmal. read more

Waited 30 minutes for cold food!!!! Wtf. All we ordered is 2 burger meals and on top of that the lady that took our order wasn't friendly at all. They didn't even apologize for the slow service! NO EXCUSE!!! We ordered at 5:49 pm and left at 6:25pm read more

Whataburger - Avocado bacon burger meal and a #2 dbl meat burger meal. - Burgers Near Me - Baytown, Texas

If you want to a get a random meal just order using the app from this place. I order using this to cut some of the slowness down, but so far they have NEVER gotten an order right yet. I contacted customer service since I paid extra for some options that are never added, they had me wait three days and NEVER contacted me. So far I think they have taken me for over 5.00 dollars in upgrades that have never been delivered. I could check when I get the meal, but I am usually so tired of the wait that I just take my chances. They just need much more oversite on meeting the orders, each time the receipt showed the order was placed in they system correctly. read more

My son requested Whataburger for breakfast this morning as he really some taquitos. We decided to go to the drive-thru line since I didn't put a bra on. We were just going for food & straight back home to get ready for our day. While the line was full, there was only one car I had to wait on before it was my turn to order. The line went pretty quickly until the lady in front of me made it to the window. Her order wasn't ready, so they asked her to pull around the front to wait. I got to the window & paid and was asked to pull around also. We ordered 2 sausage taquitos, 4 hash-browns, ranch, & ketchup. That's all! I done as I was asked and pulled around to wait. We sat there waiting for about 10 minutes. The lady in front of me was getting impatient because the lady behind both of us also had to pull around but was already getting her order. 10 minutes later, her food finally arrived. Now it's just my 14 yr old son & I waiting. We wait, and we wait until finally I decided to go inside, with no friggin bra on, to see what the hold up was. We had been there a total of 40 minutes. I get to the counter, where there are no customers and the inside was empty except for 3 people, & asked the guy at the counter if he could check on my order. He says "no, I haven't clocked in yet." So as patiently as I could, I asked him to give my receipt to someone who was clocked in to help me. The manager heard what was going on, took my receipt. Turns out that they hadn't even started my order in the 40 minutes I had been waiting! She told someone in back to give her the taquitos. I had to speak up and mention the hash browns, ranch, and ketchup or I would not have gotten them. She said ok and brought me my food, all in less than 5 minutes. The food order was right, but she gave picante sauce instead of ranch & ketchup. After that was corrected, I said thank you and went back to my vehicle. The food was really good, but the wait time was ridiculous. I understand things happen, but this isn't the first time my family has had problems getting their food in a timely manner or with their order being messed up. I am grateful the manager was there to step up or I'd probably still be waiting for my food. I recommend eating here only if you are not in any hurry. read more

The lines take forever and had to pull around the curb while other people behind us were getting food (we waited 40 minutes).

Ordered double meat burger all the way . It was a poor sight. It was so flat looked as if it had been stepped on and had minimal toppings. It was a poor excuse for a burger. read more

Literally the slowest "fast food" place I ever been. 34 minutes for a burger.... We went inside thinking it would be faster because they had 15 cars in the drive thru line, maybe a chic fil a or canes strategist needs to give them some pointers. Every time it's sooo long and idk why we keep giving them a chance ‍ read more

Slowest whataburger on the planet. 30 minutes from order till I got my food. And this isn't a rare occurrence. Happened 3 times I've stopped here. read more

Super slow service on many occasions. Food is always cold and orders are always wrong.

If you wait on the drive through line you can literally watch a WHOLE NETFLIX SERIES!!! They always take 15 to 20 minutes! Also rude and incompetent! read more

I think one star is very generous. This location is a disgrace to Whataburger! After waiting 30 minutes for my food, I looked around and nobody had food. The restaurant was packed with waiting people! We ended up waiting for an entire hour for our food. When we walked in we saw a customer tell a worker to shove his change up her a**! This place needs some TLC, to say the absolute least. read more

Stopped here on road trip and it was very nice. Restrooms were clean, our order was taken quickly, and the food was warm when it came out. Barbara was so nice and let us know our food would take a bit because someone in the drive through ordered 30 burgers. read more

This location used to be the best in the area. Now they are terrible. Be prepared to wait 20-30 minutes for your order, but when you ask them about it, it magically appears. They have no sense of urgency and everyone moves at a snails pace. If you love Whataburger like I do, I recommend going to the other two locations in Baytown and avoid this one at all costs. read more

Decided to treat myself to a cheat day meal at whataburger, which I was really looking forward to. Waited in the drive-thru line for about 20 minutes which I kept telling myself was understandable because their burgers are "made to order." When I finally got up to the window and got my food, I opened up my burger and took a bite. It was cold, bread was stale, and my order was wrong. This was honestly the driest, nastiest burger I've ever had. I couldn't even eat half of it. Came home (about 2 miles down the road) and gave it to my dogs with the intention of eating my fries. Half of them were cold and stale, the other half were lukewarm. Not sure what's going on at this location, but I'd steer clear. read more

Waited over 20 minutes for a biscuit and coffee. Only had 4 cars in front of me. What takes so long????