I had amazing experience with Dr. Michelle Finche. My procedure went very good and the service and care received was very comforting before, during and after.
However, today, I did not receive good customer service at the front desk and normally I do. I stood waiting with no one on the waiting room not being acknowledged by the young lady. I walked right passed her and did not want to disrupt her giving her time to look up. Not one second did she bother and I was then standing at the counter. I walked up and asked her if she was checking out patients. And first thing she said how long were you standing there? So all this time you seen three patients walk by (only one) and didn't say anything? That's not the kind of approach you give to your patients.
Second, she was very passive aggressive. I mentioned to her I needed to schedule out my six months mammogram and she asked if I had it done. I said yes and the information is in my chart. I was not familiar with the area she when she was explaining to me locations where they have their radiology services. She then stated well all you got to do is google it like we do now days. And I said well whoever and however way it was done from the initial referral I was find with it.
Thirdly, I had asked to get a notice of letter to return back to work and that Dr. Finche mentioned I can have this done at the front desk. She again, was rude and said well did you get a letter before? I said yes, when "prior" to surgery I was off till I got clearance and that is why I am asking for now a "return to work"notice post surgery.
This really was a uncomfortable and disrespectful experience I have had. They need someone with compassion and attentive when sitting at a front desk. You never know what your patients are going through or what they've been dealing with at the time of visit.
This young lady did not make any eye contact and continue to be extremely rude and passive aggressive.
Employees without compassion and lack of attention detail such as before asking review a patients record to verify rather than to be rude and answering with a smart sarcastic response. Sadly to say, knowing that this one individual can ruin a persons day after going through a surgery and the anxiety and pain someone can be dealing with. It took about 15-20 mins just to get her assistance with constant argumentative response back and forth. read more