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    Services - WFV Designs

    Chair reupholstering

    Furniture repair

    Furniture reupholstering

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    Going Twice

    Going Twice

    4.3
    (32 reviews)
    $$

    I arrived today to pick up a couch I purchased last week. Shelly said there was no one to help me…read morewith it and suggested I come back later. I said I needed to pick it up now. She wordlessly put the hand trucks next to the couch and walked away. She made no effort to wrap/protect the furniture and acted thoroughly annoyed the entire time. There was never any indication I needed to make an appointment for a pickup. Will not be buying anything else from going twice.

    Highly recommend Going Twice - great experience start to finish!…read moreMy wife and I walked into Going Twice looking for sofa and loveseat for our living room. The staff greeted us right away, were super friendly, and never hovered - just the perfect balance. They explained that they could order upholstered furniture made by local North Carolina manufacturers in a variety of syles and fabrics. We spent a relaxed hour or so looking at floor models, picking out fabrics, and taking home some swatches. A day later (after measuring twice and holding swatches up to our walls a few times), we placed the order. The pieces were built and delivered on time and looked even better than we imagined - exactly what we wanted. Then, a few days after delivery, we noticed an awful creaking noise every time we sat on the loveseat. We called the store immediately. Initially they told us warranty issues go through the manufacturer, and honestly that's when things got frustrating. The manufacturer was painfully slow (borderline unresponsive) and weeks went by with almost no progress. That's when Susan at Going Twice stepped in and completely turned the situation around. Once we let the store know we were hitting dead-ended with the manufacturer, Susan took ownership. She stayed on top of them, pushed the claim through, and kept us updated the entire time. Yesterday the replacement loveseat arrived - it's gorgeous and (most importantly) 100% creak-free. Thank you, Susan, and the whole Going Twice team, for standing behind what you sell and taking such good care of your customers. You didn't have to go the extra mile, but you did, and we are so grateful. We'll absolutely be back for future furniture needs!

    WFV Designs - furniturerepair - Updated July 2026

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