We ordered a preset of 6 Pretzel Bite Dogs and added a few extra items. The food was good, but the customer service really hurt the experience. The cashier (a young male employee) seemed annoyed from the start that we were placing multiple orders. After he entered everything, we realized we forgot to add one more item. Instead of being patient, his attitude changed and he repeatedly said "pay, pay," in a way that felt rude and uncomfortable almost like he assumed we weren't going to pay, even though we had just ordered a full meal. When I asked for ketchup, he pointed and said, "Look right there, there's no more ketchup," in a dismissive tone. It wasn't what he said, but how he said it. A simple, polite explanation would have been more professional. Again, the Pretzel Bite Dogs were good, but the cashier's attitude felt impatient and unwelcoming. I hope management works on customer service because the food deserves better. read more

Food safety handling needs to be taught to employees. After I ordered pretzel bites, my kiddos and I sat down to enjoy. It was then I realized the employee who served me was wearing gloves. The same gloves he used to hand roll the dough, touch all the appliances, cash register, handle the cash I paid with, and cards. Over the 10min of watching, he never once changed his gloves. He served easily 10 other customers all with the same gloves contaminated by the cash he handled, cards he touched and all the other things. You can't go from handling the cash register right into hand rolling dough. Change your gloves, wash your hands. On top of all that, the pretzel bites aren't that good. Last time eating there. read more

No food hygiene or food safety. I'm genuinely shocked by what I witnessed today 5/25 when I went to get my regular pretzels and lemonade. The employee was getting pretzel bites out of the oven when we got to the counter so we waited for him. I saw him drop about 5-7 of the pretzels on the floor. I kid you not, he then proceeded to PICK UP the pretzels from the FLOOR and put them in the large bowl with the other freshly baked pretzels. I was horrified. I just got a lemonade to not cause a scene and left. Management; please watch the surveillance video between 5:37pm-5:42pm on 5/25. I'm not sharing this to get anyone fired, but only because this is a public health issue. Please train your employees on food safety and food hygiene. read more

We came to get a quick bite here while we had to wait for the bus at the Vancouver mall. We ordered 2 pretzel dogs, 2 orange cream drinks and pizza bites and it rang up $45 dollars. What?? I can eat at a restaurant for that much. To make matters worse, the service wasn't very friendly, the orange cream drink was thrown away because it had so much ice in it that it was flavorless and the pizza bites are nothing but doughy with one slice of pepperoni on it. Outrageous for that amount of money I could've had an amazing meal. I wouldn't recommend this place unless you're just getting the pretzel dogs. Those were decent. read more

Wetzel's Pretzels - Pizza bites - Pretzels Near Me - Vancouver, Washington

See all

I ordered a regular pretzel with cheese sauce and a frozen lemonade. Guy tried to charge $17 and change. When I complained, he changed the price to $15. When I sat to eat, I looked up the online menu and saw my total should have been $12.87. I complained again and the guy said that franchise owners can charge what they want. I will NEVER go here again. read more

The guy at the counter was super rude. I'm not usually one to leave a bad review, but dude was so rude and nobody else was there. He was waving his hands around and had a huge rude attitude, man genuinely was treating me like I had personally insulted him I didn't say anything to him I just said "hi" and ordered my pretzels. I also wasn't ordering slow I was ordering normal and it was just very off putting and rude :( Pretzels we're ight. Drink was good :) His hands were ‍‍anything else Idk maybe if he was havin a bad day or what but sheesh man. L service L L L L L L L L L L L read more

The pretzel we're undercooked, and they charge a whole dollar more for salted pretzels. Also the cheese dip is a lot less than what Auntie Anne and for a lot cheaper. Lemonade is $4.99? Really? I don't know anyone who sells a medium for that price. Won't be returning, auntie Anne wins by far. Service is mediocre. They could be friendly and could smile just a bit. They couldn't even thank you for your business with them. The location is clean ehich is the only good thing I can say about this place. However, their prices is what keep their lines empty and when y walk over to the two auntie Anne locations in this mall, they have massive lines. It really shows you how this location has a lot of work to do to get ahead. read more

CUSTOMER SERVICE SUCKS!! Had two of them working. I DID mention no cheese when he asked. I walked a few feet and realized had cheese on my dog bites. One guy was so good with exchange and in fact gave me a free mini pretzels. The other guy who took my order f&@$king said, next time, listen! No, you listen!! The guy who helped me 5 stars and the rude guy nothing! And you know the sad thing..they don't give a damn!!! I should've read all the reviews before going cause you all right!! read more

Avoid this place! Super rude people! The manager should look up Wetzel's Pretzels and their welcome pretzel offer with app download, they clearly don't know their own business. How embarrassing! I came up to redeem my free pretzel that clearly had an expiration date of 3/31, the guy (probably owner/manager) refused to acknowledge that it is free as if I am stupid and forced me to purchase a $6 pretzel! I said no I will not purchase it he threatened that I have to since he already scanned my app and I would get the points. LOL I DO NOT HAVE TO! I told him to cancel the purchase and walked away. Horrible place, you lost my business and I will tell everyone I know to avoid you! He was very mean! read more

Wetzel's Pretzels - Pretzels Near Me - Vancouver, Washington

I saw a guy today, drop a piece and throw it back it the bin and proceed to bag it, I saw him picking his nose with the gloves on and waited for 25 minutes just to get what I ordered. He told me to go away while he preps everything. This was the worse and rudest thing I've ever seen someone do service and prepare food. read more

I was completely shocked to see how careless and unsanitary some of the workers here are! My friend and I were waiting in line to order some pretzels, but our appetites were almost instantly ruined and we quickly found somewhere else to eat in the food court upstairs. We watched the young blonde girl at the register finish her cash transaction then proceed to go touch food that appeared fresh out of the oven without stopping to wash her hands or even to apply gloves first. So unsanitary and unappetizing! It went from bad to worse when the same girl dropped a piece of food on the floor and instead of disposing it into the garage can, she picked it back up and continued to put it in the cup she was serving to her customer. I would never order from this location and encourage others to do the same!!! read more

Wetzel's has best soft pretzels of all time! I'm biased but I think if anyone compares a pretzel side by side with their competitors, it will be obvious. Unless you like smaller, crustier and less savory pretzels. read more

The cashier yelled at me multiple times in front of a bunch of people when I let him know he charged and gave me the wrong food. Then he walked away and some other person came to help me read more

Customer service was horrible and the food was gross. We used to love coming here but after today we never will again. The woman at the counter was rude and dismissive, she overcharged us and forgot our sauce. Half the food on the menu was "unavailable" and the other half she was microwaving in drink cups. The food we did get tasted old and rubbery. Never again. read more

The pretzel and cheese is 6.00 The pretzel is 4.19 and the cheese is 1.83!!! I get you have overhead but that's crazy!!!! Dough salt yeast ok but then 1.83 for a 1.5 oz of liquid cheese... never again read more

I have never had good service here. The employees are always burdened if you want something that isn't already made and they're just unfriendly. I am disappointed because I love Wetzels. I don't even understand how they're still open at this location. read more

I was so excited to try the pretzels here, we don't have a Wetzel's where I'm from and I can 100% tell you that after two transactions I probably won't be back. The first transaction started out okay, we came up and there was no other people in line. The gentleman took about 4 minutes to greet us/take our order. Hey, not a big deal. I understand you can get busy and get into the zone. But then the gentleman was rude to us. Rushing us, trying to charge us for something that was more expensive than we ordered. I chalked it up to just being an off day. I've been there, I get it. Second transaction (although I wouldn't call it that) we were at the mall about 30 minutes after they opened. Decided hey, let's get a pretzel and try this place again. Walked up and noticed that they had ZERO product out 30 minutes after the mall had been open. An older lady comes out of the back and before we could even ASK how long the wait would be she just looked at us and waved us off. I turned to look at my partner to make sure he saw it and looked back, and she did it again! This time mean mugging us like we'd done something. Walked to Auntie Ann's and never looked back. The food wasn't bad, but the service is absolutely TERRIBLE. Will not be trying again. read more

I have witnessed multiple instances where the employees will either touch their hair or put their hands in their genital areas/ pants, without washing their hands. The pretzels taste a day old, the pretzels are ugly, and I'm way worried about their sanitary conditions. read more

.99 for 1.5oz. Of dip for a half pound pretzel. Who in the heck came up with this? 3oz. Is too much yet 1.5oz. Is to little. I challenge anyone in your organization to eat one of your pretzels with just one of your dips..... Horrible product marketing. Nothing like knowing your being cheated. read more

My daughter wanted a pretzel from here. The staff is so dam rude here. There was 2 young females working both were rude would not make eye contact with me were very short. I asked a question and she wouldn't answer me. This place sucks a bag of balls. read more

I went to this store today and ordered my son's some snacks, one wanted pretzel bites and the other wanted a cinnamon pretzel. The "manager" was RUDE from the get go. Anyway, he made the cinnamon bites and handed them to my son who wanted the pretzel. He then tried to hand a regular pretzel to my son who wanted the bites. This normally would not have been a HUGE issue except then when my son said he wanted the bites, not a pretzel, the guy told me I'd have to pay more. When I said, no, we want what we ordered, he said "no, you took the cinnamon "bits" and when need to pay for more "bits". " I said, no I want what I ordered. When he refused a third time to correct our order I asked for my money back. He argued with me all through the refund. What a joke. The Westfield Vancouver Mall (Vancouver Mall) Wetzel's Pretzels will never see my money again. What a horrible customer service experience!! The worst I've ever had. If it was a respectable place, the "manager" would just fix his error to make me happy. It was not like I wanted anything for free. Absolutely the WORST SERVICE I HAVE RECEIVED!! read more

Very unhappy with there customer skills I asked them if they can give me a little sample so that way I can buy food if I liked it the worker nodded her hair and said no and then I asked her for cheese dip for the pig under a blanket worker told me that's a dollar. All food and drinks are over priced. disrespectful towards customers and not helpful at all! Never going there again they lost my business with them nasty over priced place. read more

Great pretzels. Great customer service. A few different options. I get one every time I happen to go to the mall. Although I wasn't nuts about their cheddar cheese dipping sauce. Shame. Love a good cheddar cheese. That's about my only issue. :-) read more