The service department here is great. We had our oil changed and a tire rotation. They washed the…read morecar for us and gave me a military discount for my service. Even with synthetic oil the total cost was less than what a standard oil change cost at most other places.

The Cronin organization is new to Richmond, they have been established in Cincinnati since 1945…read more The staff and ownership or focused 100% on employee engagement so they can then give the customer the best service. The show room holds 75 cars so no matter what the weather is you can browse a full selection of inventory please make this one of your stops you will not be disappointed.

Can we say bait and switch? Wetzel Jeep in Richmond has this…read moreon their website: https://www.wetzelchryslerjeepdodge.net/inventory/new-2020-jeep-renegade-latitude-4wd-sport-utility-zacnjbbb9lpl67536/ After calling them to get a price on a lease guess what, the lease I was quoted was $420 per month.... Hmmmmm MSRP: $30,265 INTERNET PRICE: $18,812 Details FINANCE $235 Customize 72 months | $1,881 down*/monthly LEASE $138 Customize 36 months | $0 down*/monthly

Hubby & I pulled in because we needed a quick car wash. It was $11 for the wash which, IMO, is too…read moreexpensive. There are other car washes in the area priced at $7-$9 for a single wash. We could have chosen to become a monthly customer for about $20 per month but we declined. The automatic car wash did a good job but I wouldn't use it often enough to justify the monthly deal.

Looks like a newer location. Very clean and friendly staff. The kids love getting the free suckers!read more

I went to firestone in richmond IN . They put a liquid on my gasket & it poured into my engine. I…read morehad to replace it cost me $6,000 and even more issues . I called corporate & spoke with the Insurance claim specialist & told they denied it bc of " pre existing " conditions . Contacted the attorney general & was able to get ahold of the senior customer support specialist from corporate , Danny Tovar. Now, bc of " good measure" they are talking a settlement . Now , it's been a week & no phone call or email nothing. I called corporate & was given the run around every single time . If you're a single mom or women like me , stay away from firestone , they do not like to accept responsibility & not very cooperative .

Extremely expensive. I had issues with my car, they "fixed" it, 2 weeks later I had another issue,…read morethey "fixed" and now my f***ing whole engine is falling out of the chassis. How the f*** they didn't see it has damaged when they did all the previous repairs????? I spent already $2,200 in oil change, fuel injection service, spark plug replacement, fuel system cleaning and O2 sensor replacement, and I'll probably spend more than $700 to fix it this time. Unbelievable!

this yard is the absolute best at helping me find all my hard to find stuff for a rebuild on my…read moresons graduation truck. what a blessing to have such awesome guys and shop so close to home. heather

would give zero stars if possible! was sold the wrong part and then told they don't do returns. No…read morereturn policy was not listed or discussed. No stuck with a part that can't be used on my daughters vehicle.From the way they treated and talked seems they take advantage of women buying from them as I was guaranteed the part was correct. Terrible customer service!

I purchased a used Honda accord for my 16 year old. They had a week to detail and get it ready…read more Picked it up wasn't detailed at all! We took it through a car wash well the drivers side door started pouring in water! I call tell the finance manager he said he would let Jon the salesman know since we had to bring it down already to get scratches and dents fixed and a full detail! Well let's just say we picked it back up the next day seal is not fixed since we double checked by running it through a car wash! They used green touch up paint for a sonic grey pearl car! The manager was very unprofessional along with the salesman that sold us the car. i told them my honest opinion that I went against everyone who told me do not buy from Wetzels And if your going to be a salesman he should have looked over the car and made sure it was clean and perfect as a young man was excited for his first car. Pretty sad the manager says we aren't getting a loaner he will call when the part is ready as he is walking inside with our salesman tells us have a nice ride home knowing that water can get in the car! Jaret the other young salesman gets a lubricant to take off writing they had Left on the head light from the first time we picked the car up! Mind you the sales manager and our salesman stand inside laughing at us. DO NOT BUY From the dodge Chrysler and Jeep lot! I will be getting ahold of the better business bureau! Also had no idea we had 3 days or 300 miles to return! Worst experience ever!

Complete dealership misrepresentation of the 2016 Camaro 1SS that I purchased from them on June…read more19th, 2024. I specifically asked the sales representative at the time if the car had been in any accidents or if there was anything concerning on the Carfax which I did in front of witnesses. I was informed that there had been no accidents on the car and the Carfax was clean, besides when the car was purchased last, there was a discrepancy on the odometer therefore, Wetzel would be getting that fixed and would present me with a corrected Carfax as they didn't want me to have the one that had the error. Due to this error on the title with the odometer, it took Wetzel from June 19th to September before I received the corrected title. (There are 76 days that the title was held and according to Indiana law a dealership has 31 days to present a title) I drove to Wetzel on September 3rd to return the dealer plate and asked for the Carfax then which I was finally given and told it was clean and fixed, therefore I filed it away. Upon trying to sell the car, I discovered that the car had in fact been in an accident, was repossessed and had 9 owners in 8 years! (This had also been asked and we were told that they didn't know the amount of owners but that it had been traded in by a gentleman from Connersville). Had I known this, there is no way that I would have purchased the car and I only purchased the vehicle on the trust that their word of no accidents and the only issue on the Carfax was the odometer. We did meet with the Owner Nick Wetzel today, September 23rd, who told us he would not do anything to remedy the situation and defiantly would not take the car back, ended the conversation and walked away. All we were asking was for Nick Wetzel and Wetzel Chrysler Jeep Dodge to make it right with us and take the car back like this all never happened. With all of our documentation and the fact that the car was misrepresented, whether in ignorance or fraud, the dealer inducing us to act by promising the car was never in an accident and nothing to note regarding the vehicle or there is no way the deal would have been made. Be careful with this company and trust me, there are better car dealerships in Richmond that will be honest and take care of you like you should be taken care of when purchasing a vehicle.