If you need a property manager who actually cares and puts in the effort, Nadean's the one! She helped me find a new place recently, and the whole process was smooth and stress-free. She's super patient and really supportive, which made moving way less overwhelming. You can tell she genuinely enjoys helping people find the right spot. I'd totally recommend WestStar Property Management! read more

Just when you thought the bar couldn't be set any lower, they dig a hole in the ground to make the bar lower. Eight months later, it's gotten worse. We have no property manager on-site and there won't be one any time soon since all the units are rented. Trash is still being left outside the bins, NEXT to the bins even after reports to management. They charge tenants for any maintenance request - yeah, you read that right. Your rent doesn't even cover the bare minimum. The cherry on top is when they failed to inform all of their tenants their office moved. At my building, we never received an email update as they claim--which is a false claim after confirming with three other tenants in my building. I arrived at the office only to discover it was closed. There were other tenants trying to drop off rent just as confused as me with no signage on the door. I called Dulce, our properly manager, greeted by her voicemail greeting of, "Our offices are closed for the holidays, we will return January 5th." As usual, the phone is never answered and they still haven't updated their voicemail greeting. The office building management would not inform us of any details including if they even still rent there or the new address. I sent an email and, thankfully, Glory responded back quick. At the new address, I speak to another tenant from a different building. They inform me that when they arrived at the office a week prior, they didn't tell anyone they moved and there was a note on the door with the new address. But by the time I arrived, there was no note. They were also frustrated at the lack of communication and that this was actually their second offense. There is literally no excuse for the lack or delay of communication. It takes time to scout a new office space, sign the lease, and move. And you're telling me they only had time until they were in their new office? What? Do you not want your mailed checks? Old habits die hard, I guess. read more

They just started managing our apartment building and it's been a nightmare!! They dont fix emergency issues... really good at charging late fees right away.. take forever to schedule trash pick up... never clean the lobby until we send texts complaining on the smell... whyyyy whyyyy did they have to take over.. why couldn't we just keep our previous managing company!!! Send us an email threading us about charging us extra fees for the dumpster being over flowed!! Ahhh this is ridiculous read more

I deal with real estate companies and property management companies daily for a business. I live next-door to a building where they manage, They are the worst ,, just go down to their piece of crap office, they're just a glorified lipstick on a pig slumlords read more

Weststar Property ignores tenants phone calls, emails and requests. They take your money and expect you to deal with what you get. Typically what you get is roaches, laminate floors separating, ceilings cracking and constant construction noise outside of city approved hours. I highly recommend avoiding sigining a lease at any property this company manages. read more

Nothing improved and we ended up moving out. Emails from us and other tenants all went unanswered. $100 a month for trash and unexpected unexplained charges applied to the monthly rent ranging from $100 to $400 among the tenants. Let the property manager know (Jackson) and some other person (Cecilia) replied saying she was the property manager. Neither us nor any of the other tenants know of her and she never introduced herself as the property manager and claimed they have no record of anyone reaching out which is stupid. Do not move to 3956-3960 West 27th St. or any property this company "manages". read more

Can the business manager from westar property Management please provide me a number so I can contact you please please please

I've had a very frustrating experience with this property management company. I've been without power at my home and submitted a maintenance request. While someone initially came out, they couldn't fix the issue and said an electrician would be dispatched. That hasn't happened, and the maintenance request hasn't been updated since. Worse, the property manager assigned to my home has not responded to any of my messages. There's also no after-hours service, so I've been completely left in the dark--literally and figuratively. This lack of communication and urgency is unacceptable. I expected far better responsiveness and support in a situation this serious. read more

I am a new tenant of WestStar Property Management and have really been impressed with their level of service to their tenants. I feel fortunate to have a Property Manager who responds so quickly and takes care of requests immediately. The Property Manager, Jackson Sizemore has been amazing! The staff in the office have bern really nice and welcoming. read more

Worst property management ever!!!!!! They take for ever to fix anything and they never answer . I've lived at a property for a little over a year and I can't get in touch with the property management at all, it's ridiculous. Don't rent from these people!!! read more

Terrible communications, ignore repair requests, don't return phone calls. If you are a landlord who cares at all about having happy tenants, steer clear of these guys. read more

Reached out to setup a tour for an apartment and was connected with Henry through an automated message (calling 20 times didn't do the trick as it went to voicemail every time). Henry agreed to a meetup time of 9:30 AM the morning after and to my surprise flaked on me at 9:19 AM. I tried to reschedule to later that day or the day after. He ended up ghosting me after flaking so I was basically texting myself. Interesting approach for a company trying to rent units. The professionalism is unmatched. If they're doing this for a showing I can't imagine how they handle things with tenants. Keep your money in your pocket friends, they don't deserve it. read more

A little update as they are still trying to mooch every penny from their tenants rather than take responsibility for their property. I would give them - a million stars if I could just to save everyone else the hassle and headaches that it is to deal with this company. They are trying to charge me $125 because they changed the battery to our main entrance door. So now apparently it's my sole responsibility to pay for access for every tenant in this building (it's not, this is 100% illegal) and they are trying to come up with an excuse as to how it is in fact my responsibility but it's not and I've contacted a lawyer. They are already NOT ACCREDITED WITH BETTER BUSINESS BUREU! THEY DO NOT CARE ABOUT THE PEOPLE THEY DO BUSINESS WITH AT ALL. read more

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Total garbage. Ever since this management company took over the old mgmt at my apartment, it has become increasingly frustrating to live here. Maintenance requests go unanswered for weeks until you happen to run into the maintenance guys in-person. The online portal is a total joke. It doesn't work properly. It's constantly changing my rental amount and doesn't let me pay my rent on time and then they try to add late fees. I call, email, text the "property manager" over and over, with no response. Then all tenants receive these group texts, which when replied to, get the response of some AI bot. That's the only response I can ever get. Good luck if you get locked out or have a maintenance emergency! read more

Dealt with a roach infestation for over a year. When I moved out they charged me to discard my property after they never notified me I'd left anything behind. Slum lords. read more

TERRIBLE. Property managers, do not use them! You don't want them to fix things without your approval? They do it anyway. You don't want them to use certain contractors because they are excessively expensive? They do it anyway. Now WHY would they be motivated to use someone over and over who is expensive? Hmm. They will make your property ownership a truly awful experience. read more

We sued WestStar property management for our deposit ($1500.00 ) and WON!!!! Which I knew we would, because it's ludicrous that he held our security deposit, in the first place. I co-signed for my son, so I was legally on the lease. They tried to nickel and dime us on bogus charges, even threaten/bully us, to the tune of not receiving any of our deposit back. Honestly, I wasn't even going to post this, but I decided, due to the fact that Chris Jenks, the officer of WestStar properties has not paid us as of date. Which is due legally by the judgment he received from the judge, at the Compton Courthouse on 8/1/2023, I decided to move forward in posting this information, to let others know how deceitful he & Weststar properties are. Think of this as my PSA to those that are looking for a place to rent. Unfortunately, as cute as these apartments are, they are not well maintained, and that's putting it lightly. Yet, the biggest factor, the owner is honestly a slumlord. There are many problems with these buildings. The list is very long. Moreover, the management and the owner/officer Chris Jenks is very shady! HE operates unethically and has a corrupt and dishonest way when it comes to business practices. Below are a few tips to help you should you want to get your deposit back and need to take WESTSTAR Property Management / CHRIS JENKS #chrisjenks #weststarproperty #christopherjenks #chirstopherjenksweststarproperties #chistopherjenkslinkedIn to small claims yourself, which is $75.00. As I see, so many here voice the same thing, when it comes to WestStar keeping your deposit. And I recommend you do so. You have to file at the Compton courthouse - which is easy. 200 West Compton Blvd. Compton, CA 90220 - if you go down there, they will give you all the paperwork, which is informal to fill out. Or you can pull the paperwork online. On page 2 of the filing, #1 You are the Plaintiff, your information goes there On page 2 of your filing #2 This is important -(THE DEFENDANT) "the person, business, or public entity" - place - WESTSTAR PROPERTY MANAGEMENT INC. (because you're suing WESTSTAR) On page 2 of your filing #2 If the defendant is a corporation, limited liability company or public entity, list the person or agent authorized for services of process- place - name - CHRISTOPHER JOHN JENKS - Job title OWNER/AGENT - address - 18726 S WESTERN AVE, #320, GARDENA, CA 90248 (this address is needed, as that is where he will be served & this is public information and can be found on opencorporates.com ). On page 3 #5, check box "A" (where the defendant live's or does business) On page 3 #6 the zip code is 90248 And if you need any help, please reach out to me. Also, in that same building is a sheriffs office, and they will serve CHRIS JENKS, which is needed for the court. I believe it's $45.00 and they take cash. Attached are photos of how clean our place was when we moved out. And I know CJ reads "yelp". So... Chris Jerks you should be extremely ashamed of yourself !!! I am actually really embarrassed for you! Aren't you embarrassed? To do business this way, so unethical, shady & dishonest, it's baffling and wrong on so many levels. I'm surprised you've gotten away with it this long. You're just a bad human altogether! But clearly your time of doing business like this is closing in. I can see that here on yelp. You clearly tried to bully the wrong person. Maybe, think twice next time before illegally highjacking someone's deposit. And your "motto" is, Let Us Earn Your Trust! What a joke! Do better!!! 9/26/22 an update on CJ reply below. First off, the judge sided with us and we won because we were in the right/ because the so-called chipped paint in the bathtub that you had a photo of, was due to somebody putting down a bathmat so they don't slip and fall and hit their head and sue you for even more money. The judge was holding back his laughter, when he looked at that. And even stated and made the comment on the bath mat, And the back door that we forgot to touch up w/paint that had chipped paint is again normal wear and tear. You might want to look up your responsibilities as a landlord. And understand normal wear and tear!! Secondly, to address the relief should we talk about how you sent in the wrong and incorrect ledger- talk about shady! I can post that email if you would like - have a great day -wear yellow and try and be happy. Be better. Be kind to others! I really hope you got the lesson. I honestly do. Because Ive had more than a handful of people reach out to me here. I am blessed, and never take advantage of others, they way you have and do, this is your karma! read more

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Yalena Hong helped me look for an apartment and I'm very happy with her service. She was very helpful.

Let me a part of the chorus of horrible reviews for this management company. Holes left in the ceiling for years b/c of leaks. Several issues remained unfixed for the 5 years we were at a WestStar property. And we left when the building was up for sale and they waited for the new property management company to take over before responding to our move out notice. Any building, no matter how pretty and shiny (our unit was in an amazing location with amazing views), managed by this company is not worth it. read more

WestStar Property management made my experience both moving and moving out such a great experience. Yalenia was always on top of everything making sure everything went smoothly. Was a pleasure leasing with them read more

I have been living in the West Adams property for the past three years. Initially, I was hesitant to rent this unit due to the reviews I read on Yelp, which made me distrustful about moving my family into this lovely unit. I was wary of Weststar. However, after visiting the unit and experiencing the confidence that Yalena instilled in me by answering all my questions, I decided to take the risk. She reassured me that trust was not difficult to establish if I could see the building at my convenience. The building is large, but it is very quiet and clean. The rental process was quick; Yalena explained all the paperwork I needed, I filled out the application, and within two days, everything was ready for me to move in as soon as my contract for the other unit ended. One night, I lost power and sent Yalena a message at three in the morning. She replied promptly, instructing me to submit a work order through the app. Within minutes, I received a message that the electrician would contact me. Sure enough, he called me at eight in the morning, and by nine, the electricity was restored. If I had paid attention to the negative reviews, I would have missed the opportunity to live in a property that does not have the issues mentioned in those comments. Thank you, Yalena, for caring about your tenants. read more

Pretty awful property group honestly, if you had lived in an apartment for years BEFORE Weststar took ownership please remember what's yours and not theirs. They had charged us for the fridge and stove we've called and texted the manger only for days later on we get a message back saying it wasn't her who did the inspection. The apartment didn't have fridge or stove so we bought our own and Weststar charged us when we said it was ours. Went to the property building said they couldn't help us had to go back to manger she said she didn't do it but was willing to help us. They are so awful at keeping apartments clean charge you overpriced when you leave the apartment we didn't even get our deposit back because it was used on the things we had to pay. They are completely fraud never good. These companies need to learn better and get shit DONE. disappointed. read more

I have lived at my current address for 8 years, and never had any issues contacting the various Landlords the property went through until Weststar took over. I am currently moving to a new location because not only do they not keep up with maintenance requests, I cannot get a hold of them via call, text or even email. When you call, it's completely automated. When my current LL took over she said to text or contact the number she sent to all of us in the building, but everyone in my building cannot reach her! We have all spoken to each other trying to find ways to get a hold of Weststar and the best we can come up with is to go straight to their office in gardena/torrance. As soon as Weststar took over, maintenance went down the drain. There was a sewage flood that was neglected for days running down the side of the building, a busted water heater flooding the back area for a week, weeds growing over the fenced front yard for months when we used to have biweekly gardening maintenance, a couple of my windows are literally hard plastic instead of glass that were never replaced when requested after one was coming out of the frame. Even the maintenance workers came out, saw that and HAVE been ready to replace them, but they even told me they are just waiting on WS to approve the work order because they also cannot get a hold of them. This was months ago. Not to mention they demolished all our garages without notice. The only thing stated on our "notice" was that they were going to inspect, make changes to or work on the garages... not demolish them and leave us all without parking. So they have the money and are able to be contacted to create an ADU out of our parking loss in LONG BEACH where parking is already horrendous, but not to maintain the property when tenants desperately need it and are living in terrible conditions. I was trying to get approved for places to move since Weststar took over for THREE YEARS and could not figure out why I kept getting denied. When I finally found a place that approved me, the land lord said she was just waiting on a rental reference from my current land lord, but couldn't get a hold of them. THIS IS A MAJOR SETBACK WITH WESTSTAR. Rental references are important when trying to move, and that was the issue all along. I was trapped due to their negligence. DO NOT rent or use Weststar as your property management. You will be dealing with nothing but negligence. At this point, I'm convinced it's a front. There's no way this is even a real company. I have never dealt with such horrendous conditions before WS. They aren't even BBB accredited. Go see for yourself! read more

I'm sure reading the rest of the reviews, you can get an idea of how this company manages their properties, but I need to add my two cents. Our building has an old school elevator. like the kind in the titanic with the scissor gates and stuff. For the past YEAR the elevator has had no working light meaning, IF the elevator is working that day, and that is a huge IF, you would have to ride it in complete darkness. On top of that, the scissor gate on the door has rusted and is extremely difficult to open and close. I am a pretty strong individual and I still find it difficult to open/close without using both hands. We have elderly people in the building as well as physically handicapped people, and this company should be ashamed of having to put people with disabilities through physical torture everyday. I've been in contact with BRITTANY at the West Star office for the past few weeks and she has been promising me that a technician has come to check on it. when I ask for an update she says that the technician came and has to come back with proper tools. its been a more than a week since that update and she has ignored all of my texts. PLEASE DO NOT RENT WITH THIS COMPANY. IT IS A SCAM. AND WE ARE LOOKING TO MOVE OUT AS SOON AS POSSIBLE. PS: DONT EVEN GET ME STARTED ON THE FLEA INFESTATION IN THE LAUNDRY ROOM THAT THEY IGNORE AS WELL. AND NO CAMERAS IN THE LOBBY. OUR PACKAGES GET STOLEN CONSTANTLY AND THEIR RESPONSE IS SORRY WE DONT HAVE CAMERAS. BUILDING INFESTED WITH ROACHES AS WELL. read more

THIS COMPANY IS SHADY. THEY WILL SCAM YOU. In the last 13.5 months that we were tenants here, it was a NIGHTMARISH EXPERIENCE. The pipes were CONSTANTLY giving us issues. We often had a technician come out to fix our kitchen sink, bathroom sink, and bathtub because it wouldn't drain or it had almost no water pressure... Ron Flygare, the manager of the building is IMPOSSIBLE to get a hold of. He does not respond to phone calls or texts, during business hours... and you often have to reach out throughout the week to get a single response for your inquiry. YOU WILL BE NEGLECTED AS A TENANT. We put in a maintenance order to get our window fixed as it became compromised, and it did not get fixed, rather the order got cancelled. We put in one more ADDITIONAL maintenance order for the same window and that one got cancelled as well. Mind you I moved in to 1411 E. 20th St in Long Beach, CA in May of 2023, and my request to change the window the first time was June of 2023. My second request was September of 2023- the window has not been fixed upon our move out July 2024. Ron Flygare said that the window technicians diagnoses was to replace window ENTIRELY as it was jeopardized, however per Ron, the window company that's contracted with West Star was "too expensive," so they were looking for another company with cheaper window prices. West Star and Ron kept canceling every window order so we eventually gave up as we were left in the dark with NO UPDATES. In addition, I asked RON FLYGARE to CHANGE OUR BLINDS IN ONE BEDROOM BECAUSE THEY WERE OLD AND NOT FUNCTIONING WELL. He cancelled the request and said they should've been replaced before we moved in but I told him they weren't-- I even uploaded photos but he brushed it off. Upon move out he said I WOULD not get charged for the blinds since I reminded him they're messed up, BUT I GOT CHARGED FOR THOSE BLINDS WHEN I ATTEMPTED TO GET THEM CHANGED. CLEARLY, RON and WEST STAR DOES NOT CARE ABOUT THEIR TENANTS OR THE CONDITIONS OF THEIR BUILDING. This place is also INFESTED with cockroaches-- extremely tiny, small, medium, large, extra large, you name it. The resident is also located in a neighborhood where the homeless will walk to the back where you park your cars and use your water hose, steal your packages, and will attempt to break into your car, sometimes you'll see random groups of teenagers smoking weed in the back near your cars. I wouldn't recommend this place to anyone. read more

3/4 The LB city code enforcement was called by tennants ....due to the lack of Unethical, unprofessional, rude,diseptive, no shows, lies,unsafe habitablity ;(( Roches,rodent,clogged drains,falling ciealings, no heaters ,fire hazards, greedy Etc.........Etc......!! 2 years of hell....mismanagement!!!! F on better business bureau, 40 + legal claims in la county . Absolutely horrible. Stand up for your tennant legal rights ....I did and won & you're no longer the management, go figure. read more

This is such a horrible company to rent from. They are so communicative for you to get into the building and sign the lease and then they go GHOST. My entire building was 8 units and there's issues with every single one. Roaches, mice, mold/mildew and the security gate was ripped off in April from a break in and still hasn't been fixed. I'm fortunate to have moved out this month. Mary is awful. I had to throw out so many items upon my move out because of the mold/mildew and not wanting to bring that into my current space. RUN from this company. Also don't buy their renters insurance. My neighbor had been going back and forth with them since February on a claim because mold and it's still not resolved. Luckily, I had a different insurance company but theirs is a complete scam. There's not proper ventilation for air to circulate in these units and I also had been going back and forth with them since February to fix my windows that had black mold all over them and they fixed two of the least problematic ones. Even items I had stored in boxes had mold and mildew on them. I've been very upset over my friends ashes that were kept in a jewelry box that I've kept safe since 2012 were EXPLODED in the box. I assume it was something air pressure related but that was the last thing I had of my friend and her ashes are just everywhere. I can't even bring myself to look in the box. I beg you, don't rent from them. Especially if you have children or pets. read more

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The worst property management company I have ever seen. They run project apartments. The Pacific Cove apartment in Long Beach California is the worst places to live if you have morals dignity and respect. There is constant loud music and parties 24/7 the building is full of trash everywhere. The building is not secured as advertised there's a pool not in use. The advertisement lies about amenities the building is not safe there was just a murder here 6/17/23. There are rats roaches gnats and constant plumbing issues. Do not do business with this property management company they do not care and do not move to Pacific Cove. This place will rob you of your health and sanity. read more

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I hate to add to 1 stars but if I can help people save time while searching for a new place.... Called and emailed multiple people to ask about two properties I was interested in. I left a voicemail for Char who didn't have a full voicemail inbox. Delia, Karina and Margarita have full voicemail inboxes. Have yet to hear back from anyone. It's been a week and they state on their voicemails that they work from 8-5 M-F. The contact info came straight from their website (www.weststarproperty.com) so I would assume it is up to date. Maybe they are not in business anymore? read more

Blue Diamond Maintenance, which works for West Star Property, has been a reliable and professional service every time I've needed them. Melissa is always so helpful and ensures everything is taken care of in a timely manner. I really appreciate her communication and attention to detail it makes the whole process smooth and stress-free. Highly recommend! read more

Finally was able to move from the roach infested places and they stole my deposit. No one answers calls, voicemails or text. The worst company I've EVER rented from. Worst service if you can get ahold of someone. 10/10 DO NOT RECOMMEND!!! read more

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They never answer their phone and will try to evict you when they lose your security deposit. Don't rent if Margarita Morales is the property manager. She will not answer emails, texts, or calls. read more

Who is running this business? He has been calling all day to find out after activating my account that I can't log in to request to reset it. I keep getting check your email. There is nothing in my email. I can see why it has such a low satisfaction read more

Landlords: find a better property management company. Tenants: run If I could give Pilar Mendez and Kathya Calderon less than one star, I would. It is about to be 40° tonight. Three degrees from freezing. My heat went out on Monday. We are now heading into Thursday. They have yet to give me an update. Merry Christmas, I guess. This from the same company who left our dumpster in the back for four weeks because it was missing a wheel that they didn't even attempt to fix. After a maggot infestation and two more weeks of WestStar's employees all ignoring the issue, including their employee that is supposed to maintain property, Liz, I moved the dumpster. Then another paying tenant went and bought parts and fixed the wheel. Not only do they continue to ignore this to this day, but when I asked about it they responded in ALL CAPS a very abrasive message. That message, I found out today from the City of Long Beach, was a boldfaced, outright lie. They don't have a phone to call, they ignore emails for days, they ignore health and safety issues, and now they are ignoring the well-being of their tenants. If any owner of a building is looking for at WestStar for property management, make sure they have fired Pilar, Kathya, and Liz first. Otherwise, you'll be looking at a world of neglect for your property, as well as threatening and abusive behavior toward the people paying the mortgage. read more

Just wanted to update that I never heard back regarding my security deposit dispute. If any lawyer or patron is interested in bringing suit against this company, I would be interested in joining as this was quite assuredly the worst company I have ever dealt with. read more

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I submitted a work order for a plumbing issue I had in my unit, maintenance came to fix it the same day.

I lived in a studio apartment for one year. The only damage to the apartment was a few minor scrapes on the wall's paint. They charged me over $1200 in the returning security deposit. Absolute robbery. Not to mention, very late responses when it came to misfunctioning water and appliances. It was a nightmare to get anything fixed. read more

Terrible management company. Never respond to maintenance requests unless it's something minor

Yalena is very fast and super good in what she does when it comes to renting apartments, I live in the units in Los Angeles and I don't have any complaints. read more

I've been renting for 4 years now and the on-site manager Maleny is extremely helpful and responds right away. Whenever we submit any maintenance request, they have been taken care of within 24 hours or less. Overall, the property is nice, clean and quiet. I highly recommend WestStar Property Management. read more