Westtown Tap
Breakfast Burrito Review
1/5 Stars
I recently ordered Westtown Tap's new breakfast burrito for pickup. The description sounded great... steak, eggs, onions, peppers, hash browns inside, with queso and tater tots on the side. I ordered it with no peppers or onions. When I got my order, it still had onions and peppers, and the "hash browns" inside were missing. Instead, there were just round hash brown-style tots on the outside, which should have been the side item.
I asked for a remake, and while waiting, I noticed the kitchen seemed to be using eggs and tots that were already sitting out instead of cooking fresh. When the remake came out, it wasn't even hot, the cheese wasn't melted, and the tortilla was already torn down the middle. Which proved my point... they used the already prepared, sitting out for a while ingredients that I already advised the bartender not to use. Along with the tortilla seems to be a tomato tortilla and they forgot to include the queso also.
For a newly introduced menu item from a newer establishment, I expected better attention to detail and quality. The lack of pride in their food really shows. It seems like I've seen the same cook at this establishment since the previous business "Keg Stand". If that is the case, then the lack of quality in food makes sense.
The worst part was there was no effort to make up for the mistake... no discount, no real apology. Paying full price for something poorly prepared, no flavor, and twice messed up was frustrating.
Overall: The concept sounds good, but execution and service really missed the mark. Don't think there's any reason for me to go back. Can you really expect quality when the bartender or whoever rang up my food on the phone, can't even answer the phone with saying the establishment? Just "Hello"... it's like she's even embarrassed to work there. I asked "why don't you say your establishment when you answer the phone?"
"Well, it's kind of busy here and it's loud".
Does that mean the person on the other side of the phone can't hear you? read more