She's an amazing groomer! Always try to work with our hectic schedules. Our cavapoo looks so good…read moreafter each grooming.

I love Sharon Jackson and the staff!! we have been taking our puppies to them for over 25 years!…read moreWe have never, ever had a problem. The shop is clean, they abide by the current COVID-19 sanitizing directions, they take great care of our puppies, and I would go nowhere else. The communication between the staff and the client is fantastic. They always called to confirm appointments, they go the extra mile when it comes to the pups, they are less expensive than other people, and do 100% better job. I cannot complement them enough.

Everything i have shopped here many times.And had a good experience every time. I have purchased…read more many pets here and shop for their food and toys many times

Absolutely without question the BEST Reptile and Pet shop in CNY! Great selection of healthy pets…read moreto choose from, Carl is so knowledgeable, decades of experience. We've purchased snakes and furry mammals over the years. Always great experience. Now just have to figure whats next to try?? ​​

The customer service is non existent if the plant and fish shipment is being unloaded…read more If they aren't busy and you want something they make you walk over and pull a ticket and wait for your number to be called. I was there today and it wasn't busy, but the shipment was being unloaded. I pulled my ticket but no one was calling out numbers. I finally asked a woman for help but she said "I don't work here but I'll let them know". At that point I just left. I've been ignored there for 25 years going back to the old Latham location. One positive experience I had was a few years ago. They had species plant I wanted but there was only a couple left. The salesman informed me that they had some that were yet to be unpacked in the back room. Long story short he was reprimanded for selling plants that weren't yet in the display case (in front of me while I was checking out). That ruined the experience and made me feel I did something wrong. So I guess I never had a positive experience, I just witnessed someone going above and beyond being treated like trash. It's sad to say, but I'm actually happier walking in and not seeing anything I want to buy. The stressful part is seeing something I want and having to jump through hoops to get someone's attention and get service. To sum things up it's not really worth the stress for me and I will go elsewhere from

My name is Jessica and I live in Boston, Massachusetts. As a marine biologist, during a recent…read morevisit my husband and I were disappointed to see Eddie's Aquarium Centre housing incompatible species together -- for example, Flagtail Porthole Catfish (Dianema urostriatum), Kribensis Cichlids (Pelvicachromis pulcher), Butterfly Plecos (Dekeyseria sp.), and Congo Tetras (Phenacogrammus interruptus) in the same tank. These fish require different water parameters and have very different temperaments, which creates stress and weakens their immune systems. Stressed fish are far more likely to develop ich (Ichthyophthirius multifiliis, or "white spot disease"), and once one fish is infected, the entire tank is at risk. Unfortunately, stores that mix species like this often deny responsibility and may mislead customers to avoid refunds or replacements. For anyone buying fish from any store that displays mixed species, I strongly recommend quarantining and proactively treating for potential bacterial, viral, or parasitic infections before adding them to your main aquarium. This precaution protects both your tank and your fish.

Today is my dog's birthday and coming here is always my first choice. I found a pup-pie, birthday…read morelamb squeak toy, and a princess biscuit. Some of the treats were on sale for mix and match so I got a few of those. Chelsea was so helpful with all the questions I had. She also helped me log in to the PetSmart website and went through my benefits so I could get the most points for all of my purchases today. Saved me a ton and I've got money to go towards my next purchase. I love coming here!

For the third time I visited Petsmart grooming with two separate cats. The service & money I…read morespend for what I got is horrendous. It seems that they only groom cats from the next up. Charged me over $100 for grooming & bath. Nails never trimmed. Cat not dried or brushed. Store manager defends practice.