So I was bidding on items at Westlake liquidation center and had been for months. They typically would post if the item was new, open box return or lightly used which I liked. However I did question a few things that I had won regarding their "newness" as I had purchased a slipcover for a loveseat, not original packing and dog hair embedded in it. I washed it and used it b/ci had bought it for b/c of our dogs.
I also purchased a Michael Todd dermaplaner which was listed as "new", but had to question its new state since a couple of blades were missing from the package. Did I say anything to them then? No I gave it a good cleaning and purchased new blades.
BUT I had to say something on one of my last purchases. It was listed as a "new" Rowenta clothes iron, so I bid on it, and was quite disappointed to find a battered taped up box, that contained a yellowed from original white color, and smelling of moth balls. No way this was new. So I called the number, and a guy answers the phone, never giving his name. Told him the issue, and he replies nonchalantly with, "if you don't like it, bring it back and we will refund you" (take it back to Avon), I said that's it, just bring it back? His reply was "yep is that all you want?" And when I said yes he hung up.
So then I felt compelled to write a message via messenger to Westlake Liquidation, which I did, and I got a reply that "Sorry if there was a mix up on our end, just keep the iron, and a refund will be sent. Which they immediately sent and then BLOCKED me from bidding on their website. When I inquired why I was blocked I was told they have a zero tolerance for rude or aggressive behavior toward their staff. I was like wait, I'm the customer who should have received an apology, but because I shared my disappointment with them on their practices, I was blocked from their site, and no one would even talk with me. So BEWARE IF YOU BID ON THEIR STUFF THAT THEY SAY IS NEW!!!! And DONT YOU DARE SHARE YOUR DISAPPOINTMENT IN HOW THEY HANDLE CUSTOMERS SERVICE.!!!!! read more
