TERRIBLE!! Do not bid here! Scammers! Making their money from shipping/and overcharging.
Just a little backstory about this incident; I won a beautiful pair of binoculars on the website through which the online bidding took place, hibid.com. Bidders always have the option of providing their own shipping labels, by law.
I bid on binoculars and won them for $6. My credit card was charged twice, once for the $6 that I agreed to pay while bidding, and a second, an unauthorized transaction for "shipping," totally $31.05. Never did I agree to pay that, nor was I contacted about it before the charge was placed to discuss this "shipping."
Handline Auction took it upon themself to pack the item and purchase shipping that was clearly not the most cost effective approach. When I called to discuss the ridiculous price of $31.05 to ship one item, the person who answered was rude and argumentative and use the terms, "we set the guidelines" and "not my problem." Additionally, his first response over the phone was that it was USPS fault for high shipping, however I called USPS and asked how much it would cost to ship a 3lb item, they told me it would cost approximately $8 for expedited 2-day shipping via flat-rate padded envelopes, providing insurance and protection of the item. The auctioneer claims they do not use flat-rate as it is "90% less cost effective," when the opposite is evidently true. He also claims that I have access to discounted shipping, via eBay, (something I told him over the phone), however this discounted shipping is also accessible to everyone else in the U.S. via other providers such as PayPal, ship station, stamps.com, or pirateship. (Not sure what rock he's living under.)
No, the issue here is the sheer disregard and laziness of the auctioneer. He is rude, deceiving, and says things that are blatantly incorrect. One would assume he is scamming people via shipping costs by the hundreds.
When he provided the tracking number for my items, I reached out to the postal service and they had not yet accepted my items. I politely asked the auctioneer to refrain from sending them and to reimburse me and he refused. I explained that he could void the label he insisted was already paid for and that USPS would fully reimburse it, but he still refused. I even proposed to provide my own label and he refused.
This is absolutely unacceptable and the situation needs to be addressed. read more
