Started talking with the internet sales manager last night, and schedule appointment to come in for a test drive on a specific vehicle saw online (used). Had some specific questions that she need to verify and took her awhile to get those questions answered for me, but at the end of the day, yesterday, we confirmed that we were still on for the same time to come in and test drive the vehicle in question. Fast forward to today and got a text about hour and a half before my appointment from them confirming that I was still planning on showing up for appointment. I replied back affirmative. Mind you, I had to drive about half hour to get there so it wasn't exactly right around the corner. Now, a little back history. I drive a lot for work and if I'm not driving, I am not making $. Yesterday my engine blew on my previous vehicle, so I needed something quick, so I took today off just to get a car, all in 1 day. They did not know this. Back to today. I show up for my appointment and was met by a salesperson (who was not the internet sales manager, which I have no problem with), and told him who I was there to see and what vehicle I was there to test drive. "I'm sorry sir. That vehicle is unavailable. It is being put up for wholesale" They had tested it out and decided it was not a fit car for them to sell. Now mind you, the website did not give any indication that it had just been brought in. There were pictures of the vehicle (and I know if they just brought it in, they usually put a "picture coming soon" statement up. This was not the case. He then tried to get me to test drive other vehicles that were not alike (as far as price/mileage/etc). I will not say for sure this is a bait and switch technique, but IMO, I believe it was. They wasted another hour of my time trying to get me to test drive another vehicle, which I finally did, but I wouldn't sell that vehicle to my worst enemy. Oh, and to top it off, when the on site sales manager came and talked to me, she was loud, obnoxious, and when told what my monthly budget was, and the high end cost, and my needs were, she said that the cost was going to be about 10% - 30% higher then what I came in for in the first place. These two people that I dealt with here, have ensured I will never, ever buy a vehicle or even a part from them. While I don't think they themselves are completely to blame, they do represent the business and if that is representative of the kind of business they try to run, I want no part if it. read more

My husband took my 2015 Sorento in to be serviced on 11/29/18, during the evaluation it was noted my rear brakes needed replacing an additional $105.00 ? My husband returned the car to me that afternoon, I felt it drove a little rougher than it did before servicing but brushed it off. The next morning I am driving to Raleigh, when I applied my brakes the steering wheel and front end began to shake violently. I called my husband who was working nights and would not be off until Tuesday. Once he got to the dealership he was to the right front break had gone bad, it was not noticeable until the rear breaks were replaced. This will cost an additional $105.00. I asked what kind of Mickey Mouse mechanics was being done are we going to replace left and right or are we going to have to return weekly. He was then told the calipers needed replacing, the car was not safe to drive, the steering could lock. He was able to obtain a rental, they told him they would order the part and the car would be ready the next day. Needless to say that didn't happen, when my husband called to check on the car he was told they had ordered an aftermarket part thar did not fit, they now have to wait for a "Kia" part that will cost an additional $105.00. Buy now it's Thursday at 1:15pm I call to see what is going on with my car, I spoke with Dena who stated I have to call back at 2:15pm, my service tech is at lunch. I asked is there no one who can tell me the status of my car "nope you have to call back when he comes from lunch" (God forbid he gets run over by a truck at lunch, guess my car will be in limbo!) I asked her if she could not look in the computer and give me any information. I was told "I already told you your service tech is at lunch" I told her she was being rude and not helpful, asked to speak to the branch manager and was told my tech is the manager also. I just hung up but not before I let her know she will be named in my complaint. I checked my credit card statement and saw that my car had been paid for, $571.00 this week, $405.00 the week before, labor charges for each visit was almost $250.00. I feel they did something to my car at the first visit, so we would have to return for more costly work. The car has never had any steering or shaking problems and was not doing that when it was taken in. If it was so dangerous how could you let my husband leave the first time, why was this not discovered upon the first inspection and servicing visit. This is my second Sorento, both purchased at Chris Leith who previously owned West Gate. We planned on purchasing a 2019 from there also but after this episode the trust is gone. They don't care about Loyalty or repeat customers. This place is now being operated by a bunch of grifters. Take your business elsewhere or you will regret it! If I could rate it zero stars I would! read more

I don't like writing negative reviews, but here's my story. My girlfriend has been having engine trouble with her Kia for a few months, a stutter when driving 40+mph. She planned an appointment and met Orlando Hall. They were unable to reproduce or diagnose the engine issue, but did charge her for an oil change they performed without her permission or knowledge. They also performed two recalls (relevant later). When they returned her keyfob the key sliding mechanism had been broken. She planned a follow up appointment for the engine issue. I accompanied her to the follow up and requested a refund for the unauthorized oil change and broken key mechanism. The oil change was refunded but not the broken keyfob. They were able to diagnose the engine issue this time and quoted a repair for $515. We decided to get a second opinion on the quote, I will get to that later. Regarding the broken keyfob, I contacted Orlando's supervisor, Ray Phillips, with a request to fix it. His direct response was "Not interested." I contacted the Registered Agent of the company, Ehsan Khani. I received no response but my girlfriend received a call from Orlando again stating he would not replace the broken keyfob. For the second opinion, we took the Kia to a local dealer in Knightdale who performed a 3rd recall relating to an engine issue. The original engine issue disappeared and they drove it around two days to make sure everything was okay. Total charge: $0. Stay far, far, far away from this place. read more

Two trips to the service department for an oil change with no success. They suggested setting an appointment which I did, but there is still a 2 hour wait. What is the point of setting appointments if they are not honored? read more

Dangerous! No Integrity! My wife and I worked with a man named Jeff. We were looking at buying a used Toyota Sienna from this dealership. With the help of his manager we were able to come to a fair price. My wife and I had only 2 stipulations. 1) that the car was cleaned and buffed. 2) That we had the car inspected form a third party. We finished the deal around 10am and he said he would have the car cleaned by 4pm. When we went back to see the car it was still filthy on the inside! I wiped my hand on the back seat and it was covered in dust and crumbs. My wife and I spent the next 20 minutes cleaning the car with Clorox wipes. By the end we had at least 10 filthy rags and it still did not look great. The worst part was Jeff watched as me and my 10 month pregnant wife wipe down the car, in 90 degree weather, without saying a word or helping. He was nice enough to bring us a bottle of water at the end. That being said, we still liked the car and had an appointment to have it looked at by a mechanic the next day. So, the next morning we took the van to Redrive out in Raleigh to have a mechanic look at the car. The report was not the worst, but it was not great. The breaks were worn, the rotors were close to going, the front CV axle was busted, and several warning codes popped up from the ECM. All of which we figured we could talk to Jeff and Brad (The manager) about helping us out with. But!!! that was not the worst part the front caliper was not connected. The Mechanic said the car was not safe to drive home and needed to be bolted down. If ignored it could lock up the front tire and cause an accident. This is the car that I drove 20 minutes up the road with my pregnant wife and 9 year old daughter!!! This is the car that if I didn't have inspected could have seriously hurt my family! It is unacceptable that KIA's mechanic missed this issue and let us drive the car. I called Jeff, got permission to allow the mechanic to fix the problem and corrected the mistake. Below are pictures of the caliper and the CV axle. We drove back to KIA and were greeted by Jeff. We asked him if we could talk to Brad. He(Brad) came out gave us a half hearted apology gave us $42 for the inspection and said if we wanted a perfect car that we needed to look at another dealership. I didn't want a perfect one! I want one that is safe to drive from my wife and 4 daughters! I came in and was 100% honest about my trade in. I told him that it has some rust under the driver side and that car max offered me $1000 for it. (He offered me $1200) I didn't try to hide it's defect and issues. I went to a dealership up in Stanford and didn't mention the rust. They offered me $2500. I turned it down, because I knew the true value and I believe in a world of integrity. I am disappointed Jeff and the management at KIA of Westgate. I will never buy from a dealer who blatantly tried to rip off my family and sell us a dangerous car. In the end I showed Brad and Jeff the list of issues. I pray that they fix the car before the next person comes in and tries to purchase it! read more

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We have gone through the appropriate channels at the dealership multiple times with ZERO assistance. We have a 2015 Kia Optima that is leased through Westgate in Wake Forest, NC. For the FOURTH time over the lease, the engine has cut out and the car completely shut down. This occurred while my husband was driving down the road today, while he was going approximately 45 mph. Each time, he has been able to coast off to the shoulder (thankfully), put it into park and crank it. When we took it in the last time this happened, they put it on their computers and drove it around without being able to identify the problem (meanwhile, that mileage counts towards our total allowed for the duration of the lease). When my husband called today, he was told that the soonest they can get to it is Monday and the tech came across as pretty flippant about the fact that there is a risk that the car may cut off again in traffic, putting many people at risk. The lease is up in February and I assure you, we will not be purchasing this car. What needs to happen to get Kia to look into this further and fix the issue? There is clearly an issue here and the dealership refuses to acknowledge it. Upon our research, we are not the only ones experiencing this. read more

Not a great experience at Westgate Kia. I called and spoke to a sales rep and gave him the specific stock number of a vehicle I wanted to buy, I arranged an appointment to see it and they sold it to somebody else before I could get there. They never mentioned a formal hold should have been placed, so I gave them the benefit and continued to look for a car that met my criteria. i found one on their online website which was described as having a premium package. I called and arranged a time to see that vehicle with the understanding it had the premium package I was looking for. I was told it did and the website description said it did. IT DID NOT HAVE THE PREMIUM PACKAGE. I looked at the carfax and the original window sticker did not list any of the premiums they advertised: power sunroof, premium sound etc. I called and spoke to a representative who confirmed the listing was incorrect. They still have that listing on their site misrepresenting the vehicle. I suggest you go to Fred Anderson Kia if you want a good experience and honesty. Shame on you Westgate Kia. read more