Scheduled a video call. They require you to fill out a novel before they will deem you worthy of…read moretheir time. Despite already filling out all information from previous visits in person - I had to refill all information and then some for these gods including my insurance which they already had. Despite filling out all the information - the doctor "left the call" 2 minutes before scheduled time. Called the number but nobody would answer. Recieved texts saying I didn't pay the amount so they wouldn't see me. I have always paid for in patient visits and this was a follow up to a previous visit. Very cold to blow off a video appt for not getting paid upfront.

I arrived just after 7pm, and the location closes at 8pm. I was the only person in the waiting…read moreroom, which was surprising for a Saturday. The check-in/registration process is easy and straightforward. I was seen very quickly, but didn't feel rushed. I got a lot of information from Dr Ramy, and we made a solid treatment plan. He was knowledgeable and friendly. The receptionist and nurse were also very friendly and personable. Overall, a great experience considering I had to go to urgent care at 7p on a Saturday evening. 10/10, would be sick here, again.

All staff professional and responsive, informative and caring, all questions from patient answered…read morewith patience and tailored with adequate detail.

Well. I thought that I would have a higher review for this place. But unfortunately I don't at this…read moretime. Which is unfortunate due to my first visit being amazing. I was in some pain and needed to see someone. I spoke with Michelle( I think her name was) and was very pleasant and kind on the phone. I get there and the provider was just as kind as Michelle. That day, Michelle was working as; Medical Assistant, Lab Technician and receptionist. Which those are 3 different jobs btw. I needed some lab testing and they were very gentle despite my situation. Then- this is where it kind of went down hill. I was summoned to come back due to an "error" with the lab. I was very hesitant as this was very painful procedure. It was a different provider and this one - not so gentle hands. I was ready to walk out. I was in tears in the exam room from so much pain. I could hear the assistant apologizing profusely while I was laying on the bed. Not to mention this provider opens the door while a male was standing at the door while I not fully dressed. When done, I walked out almost in tears. During this. They have an option to text a number. Forget that. I have been texting them questions since July 7( now July 13) and YET no answer. So don't bother with that. To make matters worse. I get yet ANOTHER call saying the lab messed up my SECOND sample and had to come in again. I cried. I said so your lab messed up a second time?! I get there- very unhappy. I'm irritated at this point. My original provider comes in. I made a comment about this being the third time and she was confused. Apparently it was NOT documented that I came in the previous day to take samples so the employees the next day weren't aware. Imagine my relief but extreme frustration. Still waiting for confirmations and questions. So I'm really disappointed in this place. I was very pleased with my first visit. But I don't know.

It has been a long time since I have found a GOOD optometrist…read more Dr. Katherine Klopfer is thorough, she listens to concerns, and genuinely cares about her patients. I live near Gordonsville and the drive was worth the distance. John is the office manager/optical assistant and he is equally concerned about the patients.

I have been going there for about three years now and it is always a pleasant experience. You won't…read morefind better service anywhere! Offie Sheard III

I drive from Charlottesville to Lake Monticello to see Dr. Vicki Weiss, because I feel like she…read morereally cares about my eye health and works hard to get my (very tricky) prescription right. The staff is always friendly and helpful. They make it easy to order my daughters' contact lenses and have them shipped to my house. They don't have the biggest selection of glasses but there is a good range of styles and prices: I have always founds something great. Vicki and Dr. Doug Weiss have both helped elderly members of my family and have a lot of patience! I also like supporting a local business that gives a lot back to the community, instead of a chain store.

The staff here was friendly enough, but do NOT believe the hours posted on their website or on the…read morewindow next to the door of the physical building. After driving out of my way twice and being greeted with a locked door and the lights off, I finally called to set up an appointment to adjust my glasses (they are slightly crooked, it would take less than five minutes to fix), I found out the reasons I kept getting locked out: (1) if you want to see anyone for anything, you need to be there a full 20 minutes before they close, even if you're going to physically pick up glasses that are already paid for (they INSIST that this will require 20 minutes, it took me less than five when I missed work the next morning after being turned away the day before); and (2) their looney-tunes hours change EVERY WEEK. You have to call the week before you want to schedule a visit and actually ask, or get their voicemail. As a bonus, for those of us that work from 9-5:30, you might not be able to come in without missing work for 2+ weeks, because there are entire weeks where they are not open past 6. This much effort should not have to be involved for the simple, quick task of adjusting frames to fit my face better. I am a reasonable person, but after wasting over two hours of my life trying to come in during their posted hours only to find that everybody decided to leave early, I needed to warn others. Super inconvenient and unprofessional for a medical business.