I've always had a good experience with this practice, they are super busy and I expect it to be hard to get someone on the phone due to this and I just kept calling back if I didn't get through. I love doctor Sylvester and the staff is always kind and respectable. Today I brought my mother in who doesn't EVER go to the doctor because of a awful head/chest cold and I probably won't ever get her back in to one. I have a cough, but she ten times worse than me. The staff was respectable even having to work in pouring rain..they made us take a covid test, and the doctor came out to check us- nothing to see on my end other than a awful cough. My mother on the other hand, had wheezing which he said was pretty bad and wanted to know if she had an inhaler, coughing up yellow and green phlegm(you get the picture )..you can hear and see she is very ill.. Dr. Keller comes back out and says we are both negative, but we probably still have Covid- quarantine and good luck! I stopped him because we've been out in the parking lot for almost two hours and he isn't going to give us anything to help, we didn't come for a Covid test! We need medication because nothing we are taking is helping... he said take an OTC, which we already are, we wouldn't be here if it were working! He then decides to call in a medicine for our cough to take with an OTC. I stopped him again and ask him if he could prescribe something for my mother, his response was she needs to quit smoking (yes, she does), and she can call him tomorrow or Monday.. why not today.. if we probably have Covid and it's so deadly why isn't he going to treat our symptoms!? He hasn't seen bacterial bronchitis from IT, so he didn't want to prescribe an antibiotic. I asked from what, he said what is probably Covid! So the test says negative, but it's probably Covid, but it couldn't be bronchitis.. Never in my life. I'm so disappointed maybe if our tests were positive we would have been treated differently. This is my second meeting with Dr. Keller and he pushed the Covid vaccine at my UTI visit after having a baby.. both of us are not vaccinated, which he was displeased.. I've had Covid already..I felt like he didn't want to help us and of course the one time I get her to go to the doctor we get a good luck champ! Awesome! I will go to another walk in clinic if he is the only doctor running the show. I will continue to make my usual appts, but not with him. read more