If I could give zero stars, I would!! This is a horrible bank!!! I have a mortgage through Bank of…read moreAmerica, I needed papers notarized for my mortgage. I was told by the Bank of America loan department to bring the papers to their notary at one of their locations. I chose this location because it was closest to me and the notary that notarized my paperwork screwed it up!!! She signed her name on the paperwork different than her seal, which screwed me!!! Even the manager looked over the paperwork and said everything was fine when it wasn't!!! I honestly didn't know it was messed up until I got notice from Bank of America that my paperwork was rejected!! How does that even happen? How the hell does a notary working for your bank screw up paperwork for your bank? This place is a joke!!!

I went to the Chicopee, MA location. I just needed a little help with my app this is what I got…read morewhen I tried making an appointment

Love ESB have been with them since I was a young girl before I even had children they I wonderful…read morewould never use a different bank

From the owner: bankESB is a community bank servicing Holyoke residents and businesses since 1889. At bankESB, our…read morestaff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Holyoke branch today!

I'd like to begin with giving a heartfelt, and genuine Thank You of appreciation to both Olivia…read moreand Antonio of the Pioneer Valley Postal Credit Union branch in Springfield Massachusetts. I've never felt so compelled to address " yelp " or any other online service sites before this point , so this is my first experience.. Long story short..I recently incurred a life changing event, I've worked very hard in avoiding. But due to circumstances above and beyond my control i did unfortunately become a victim of. I didn't know where to start or begin, all i knew was that my integrity as well as financial standing was placed in jeopardy.. Currently our climate doesn't really afford us the ability to connect to with one-on-one customer service agents who have the time to listen much less the time to humanely connect and relate. I was blessed to experience different..Because of Olivia and Antonio , i was and am enabled to garner the energy and strength to see my fight ( and probably for so many other's ) untill the end. Sincere Thank You's go out to Olivia and Antonio.. Keep making your positive impacts /footprints in the immediate community and beyond. Trust me you may never know who's life your saving and /or repairing , keep making the world a MUCH better place. Simply by your unselfish ways and ability to care dictates and makes it clear who you really are.

Great service. Very friendly and accommodating. Small town feel and they know many customers by…read morename. Free notary service for their members which we used today. They didn't mind providing witnesses who signed and notarized like 50 pages of documents. Have great loan rates. Based on their clientele I would think they'd have more locations or at least more ATMs. If they want to stay small they should at least offer ATM fee refunds because the closest PVCU ATM to us is about 7 miles away which is not convenient.

WARNING!! Do not bank here! They do not operate like a true CU. Fees for everything , will…read moreillegally fee you and not reimburse, will make it as difficult as possible to get FRAUD reimbursed to you. Some staff are nice but management awful. Attitudes and zero customer service. Any other credit union is 100x better, local bank Peoples Bank much better as well.

I go here and they charge my account for a bank statement the managers are beyond rude and…read moresarcastic I'm taking my money elsewhere and closing my account you employees are such pieces of shit who wants too pay over $5 for a stupid bank statement your bank sucks worse then any bank I ever dealt with

I had a complaint about their change to signage at another location which was dismissed and…read morejustified as "legal" regardless of the impact it had on the area it was placed. Their choice to be an obnoxious neighbor. I spoke with Kirk their VP who made false statements in response to my claims about the changes to their signage. This is a dishonest institution if they can't even be up front about basic things like where they place a sign.

dont ask for a loan!!!! ive been with this bank for over 10 years, including my works direct…read moredeposit with this place. ive got a 680 credit score and make 75+k.worst still denied. Also they have no 24 hour service line. does not make me feel uncomfortable!! Stay away!

Peoples Bank was a great Bank to use up until there recent New System Release. Since then…read moreeverything is slower and not in hours but in Days to complete, From simple deposits to be credited to your account in Days instead of a few Hours. Because of this delay your credits come out first before your deposits and now getting hit with Overdraft Fees Like Never Before. It really seems like they are deliberately delaying our Direct Deposits do that our withdrawals come out First so we can be Charged Overdraft Fees. I would tell any Potential New Customers to Reconsider switching to People's Bank.

Bank wouldn't cash a check that was over 6 months old, even though "they could" . Didn't check with…read moresupervisor if they could until I requested , and was then told If it was "closer" to 6 months they would. Told me to go back and get check reissued . Leaving people's bank after 10 years, tired of difficult staff, locations locking doors early before closing time etc. Avoid this branch, and Peoples Bank in general.

Signed up for a new checking account to take advantage of $400 promotion:…read more https://www.bankatpeoples.com/home/standalone/checking-400? A week after creating the account, I was told the promotion is no longer valid, despite their system accepting the "Get400" promotion code. I visited the Westfield brank and was told by a teller that the system accepts codes even if they are invalid since it doesn't validate them. I asked if the promotion could be extended since it had just expired. The teller checked with management and informed me that no such courtesy could be extened for a new customer. I called headquarters and asked again if they would be able to extend the promotion for a new customer. I explained the main reason for opening the account place was the promotion and that the promotion still appears on their web site and no expiration date is listed. Again, I was told my request could not be honored. I informed the representative that I would be leaving negative feedback on Yelp and closing my account immediately. I left Peoples Bank 20 years ago due to their high fees and thought I would give them another chance. Seems not much has changed. There are many better options, including credit unions that are more likely to work with their customers. Stay away from Peoples Bank.

I've been a loyal PeoplesBank customer for years now and frequent the Sixteen Acres branch on…read moreWilbraham Road. The tellers there are unbelievable. Any issue I've ever had has been resolved immediately and they always go out of their way to accommodate me as I travel quite often. Throughout the years they've made it a point to remember my name, ask about my day and even keep up on events in my life. I've never experienced such a high level of customer service or felt so welcome before. Keep doing what you're doing!

I was a recent customer for BANK OF AMERICA had a checking account, had a freeze put on it and had…read moreto open a new account so i can have access to my money, was told in one year the account will be unfrozen and then it will closed, a year later they started takeing out monthly mentinance fees and then when i went to the financial instatute to close the account they told me they would mail me a check and the account will be closed three weeks later they took out two more monthly maintince fees and when i went back to said bank had to sit in the bank managers office for four hours then go back for another two hours while we were transfered several times and even hung up on twice useing there phones not my phone finally closed that account and they transfered the money to my new account(which is all i wanted from the beginning.) now im getting emails saying i opened a new account, (after i closed all accounts with them) I have clearly not done that than the customer service person said it was opened and then closed two days later, this banking istatution is the worst, DO NOT BANK AT BANK OF AMERICA they will charge you fees hold your money and waist your time! verry bad customer service and shady deals thought you had to have id to open an account and cradentials but not with BANK OF AMERICA you will find they will do shady deals with there customers and the longer your there the less they treat you right.