I'd like to begin with giving a heartfelt, and genuine Thank You of appreciation to both Olivia…read moreand Antonio of the Pioneer Valley Postal Credit Union branch in Springfield Massachusetts. I've never felt so compelled to address " yelp " or any other online service sites before this point , so this is my first experience.. Long story short..I recently incurred a life changing event, I've worked very hard in avoiding. But due to circumstances above and beyond my control i did unfortunately become a victim of. I didn't know where to start or begin, all i knew was that my integrity as well as financial standing was placed in jeopardy.. Currently our climate doesn't really afford us the ability to connect to with one-on-one customer service agents who have the time to listen much less the time to humanely connect and relate. I was blessed to experience different..Because of Olivia and Antonio , i was and am enabled to garner the energy and strength to see my fight ( and probably for so many other's ) untill the end. Sincere Thank You's go out to Olivia and Antonio.. Keep making your positive impacts /footprints in the immediate community and beyond. Trust me you may never know who's life your saving and /or repairing , keep making the world a MUCH better place. Simply by your unselfish ways and ability to care dictates and makes it clear who you really are.

Great service. Very friendly and accommodating. Small town feel and they know many customers by…read morename. Free notary service for their members which we used today. They didn't mind providing witnesses who signed and notarized like 50 pages of documents. Have great loan rates. Based on their clientele I would think they'd have more locations or at least more ATMs. If they want to stay small they should at least offer ATM fee refunds because the closest PVCU ATM to us is about 7 miles away which is not convenient.

Its important to update... when I opened my account I mentioned that I am only in Springfield a few…read moretimes a month for business. This wouldve been the perfect opportunity for the manager to tell me about shared branch ATM services such as cash deposits via Fiserv's Accel network. This means that another bank's ATM's can receive my deposit and its credited to my New Valley account as long as I'm using an ATM that's within the Accel network. There was zero mention of this extremely useful function at the time of account opening. I am disappointed as its an ability that actually serves me very well. I figured it out on my own by researching this network that I had previously never heard of. They still get 5 stars but I hope new customers are presented with this info.

From the owner: New Valley Bank provides person-to-person banking services for the people and small businesses that…read moremake our Massachusetts communities thrive. We serve, reinvest, and make all finance & banking decisions in Western Massachusetts and that’s how it’ll stay. As your community banking leaders, we never settle for anything less than perfect financial solutions for you or your business. New Valley Bank offers the best online banking services to provide you with personal checking & savings or even that small business loan to make your dreams, a reality. If you live near Springfield, MA and are looking for the best community banking institution, look no further than New Valley Bank and our financial solutions to help you or your business!

Great place. Awesome rates. Very helpful setting up business account…read more Forget the big banks and go with a credit union.

I've had two car loans with them so far…read more Their locations look nice and professional, and they always have a loan officer to talk to me even without an appointment. They've worked with me on cars that were a little too old to qualify for a loan "by the rules," and as long as it's a great car, they OK'd it. I didn't end up buying that car, but I was still impressed they didn't give me hassle and said "yes" in 10 minutes flat. Their rates are better than anything else I have seen, save maybe special manufacturer promos at 0.99%. Paperwork is kept to a minimum and fast. I've never spent longer than half an hour. I have no reason to go anywhere else. I'll keep financing cars through them for as long as I live in the Springfield area.

Of all the banks that I have done business with this branch of Westfield Bank is by far the very…read morebest. Not only are the employees personable and helpful but the hours are exceptional. I used to bank downtown next to the library at a different bank and after getting treated badly I changed banks and should have done it years sooner. I used to have to take time off work to get to my old bank on time but not this one. Not only are they open late but they are open on the weekends, both Saturday and Sunday. Boom. Done deal.

I have been serviced by many banks in Agawam. Mostly moving CD's around from one bank to another…read morechasing the highest rate. No more. Westfield may not always give the highest rate but the perks it gives makes up for it. I love my ATM as I no longer have to pay fees. The bank automatically takes it off. I have no problems getting to the bank because of its tremendous hours and I'm always treated with the utmost respect. I would certainly recommend this bank. When my father passed away closing out the accounts were a nightmare in the other banks. Social Security #'s were on the wrong accounts and they even questioned the death certificates. This is mainly why I'm now at Westfield Bank.

New Valley now has a ground level, direct access branch next to the Starbucks at Monarch Place…read more They also have a 24 hour enclosed ATM right next to the entrance to the tower elevator lobby. They used to only have the corporate offices up in the tower so its a great addition to have a full service retail banking branch at this location. Its a short walk from either MGM or the Mass Mutual Center.

From the owner: New Valley Bank provides person-to-person banking services for the people and small businesses that…read moremake our Massachusetts communities thrive. We serve, reinvest, and make all finance & banking decisions in Western Massachusetts and that’s how it’ll stay. As your community banking leaders, we never settle for anything less than perfect financial solutions for you or your business. New Valley Bank offers the best online banking services to provide you with personal checking & savings or even that small business loan to make your dreams, a reality. If you live near Springfield, MA and are looking for the best community banking institution, look no further than New Valley Bank and our financial solutions to help you or your business!

excellent service very friendly, little wait time, the clerk handled all my paper workread more

terrible, terrible customer service. called three times for manager, was told would get a call…read moreback, never did. I'm leaving this bank.

The best credit union. Great customer service and attention. Low mortgage loan rates. Nice online…read morebanking and easy mobile banking. Apple Pay is fast and easy.

From the owner: In 1929, 31 teachers from the Springfield School System met at 32 Spring St to ensure the financial…read moresecurity of its members. After several meetings, the Springfield Teacher's Credit Union received, from the Commissioner of Banks and the Secretary of State, a Certificate of Inc on Oct 5, 1929. Phillip Fox was the first president and recorded assets of $2,160. For many years, the credit union operated after school from Rm 125 at Commerce High School until property a new property was purchased in the 1960's. The membership continued to grow over the next several decades. In 2015, after examining how to better serve our members and create an identity that represents who we are today, we decided to change our name to Arrha Credit Union. Arrha, meaning a pledge in earnest, is one of the oldest words in the english language and reflects our pledge to assist our members in reaching their financial goals by providing superior products and services in a personal manner.

Wonderful service. From the manager to the greeting to the tellers. They are professional and kind…read more Would strongly recommend banking there. The manager is so kind and positive and was very helpful. Greets you with a. Smile which is so refreshing in this world. The teller was interested to help me and went above and beyond. I do not go inside the bank often but I am glad I did.

I received a letter encouraging me to apply for their credit card, which I did and was originally…read morethrilled when I was approved because the card had a lower interest rate than the card I had for the last couple of years. I got my card, put it in my purse, and was saving it for my dog's vet appointment because he has some bad teeth and I am on a fixed income and rely heavily on my credit for things such as this. I got a letter last weekend but because I was sick, as I often am as I have Crohn's Disease, I set it aside thinking it was my statement because I got my first one last month at this time. I got a second letter today so I opened it only to have it ask me for my fraud report. I originally thought it was a scam and opened the letter from last weekend only to have it say my account was suspended for suspicious activity. The addresses were two different addresses and I was suspicious because I had not even used my card. I called the number on the back of the card and after 2 hours I finally got a real person who told me that there wasn't any activity on my card but that because I had used their letter to call in and apply they had wanted to verify information and that because I didn't get back to them they shut my account. I live in a cold state where people often go south for the winter. I asked, "what would have happened if I had been on vacation and just didn't receive that letter and didn't find out until I had an emergency and had to use my card." He said, "we have had that happen but there is nothing we can do once your account has been closed." Mind you I was always taught that responsible people only use credit cards when they need to. And I never made one charge on this card. If you can't trust a credit card to actually be there when you need it and get told, "oh well, you can always reapply," in the middle of an emergency what good is that card going to do for you? I now have to wait for their fraud department to remove all the points from my credit report before I can even apply with another credit card company or risk getting a higher interest rate because just have the card and having my credit run by them made my credit drop from bad to good rating because I only recently started using credit and now have to reschedule my appointments for my dog and hope his tooth doesn't get infected again while I wait for them to clear up this mess. I will never do business with this bank I will tell everyone of how my dog now has to suffer because I ever made the mistake of getting a card with them.

Sat down for half an hour and got everything done. Thank you so much to Jessica H. She helped us…read moreout with everything we needed and was so sweet. Good day.