If you've never had a local, small-chain bank care you, choose local and choose Monson. Monson's…read morestaff recognized me, was friendly and conversational about my needs, and had accessible hours throughout the week. At other, larger banks, I've had to jump through hoops to get paperwork from a central or district office, and even then the paperwork creators will rarely consent to reviewing any custom language you might need. Thank you, Monson, for being a fixture Ware needs to help keep money in our community, instead of siphoned through mega corp satellites.

From the owner: Monson Savings Bank is a trusted community bank serving Western Massachusetts for more than 150…read moreyears. We offer a full range of personal and business banking services. Our offerings include checking and savings accounts for personal and business, mortgages and home loans, and business and commercial loans. Bank anytime, anywhere with our online and mobile banking. We are also proud to host financial education programs tailored to individuals, families, and local organizations. We are committed to personalized customer service and contributing to the progress of our local communities. Member FDIC. Member DIF. Equal Housing Lender. NMLS # 613363.

I'd like to begin with giving a heartfelt, and genuine Thank You of appreciation to both Olivia…read moreand Antonio of the Pioneer Valley Postal Credit Union branch in Springfield Massachusetts. I've never felt so compelled to address " yelp " or any other online service sites before this point , so this is my first experience.. Long story short..I recently incurred a life changing event, I've worked very hard in avoiding. But due to circumstances above and beyond my control i did unfortunately become a victim of. I didn't know where to start or begin, all i knew was that my integrity as well as financial standing was placed in jeopardy.. Currently our climate doesn't really afford us the ability to connect to with one-on-one customer service agents who have the time to listen much less the time to humanely connect and relate. I was blessed to experience different..Because of Olivia and Antonio , i was and am enabled to garner the energy and strength to see my fight ( and probably for so many other's ) untill the end. Sincere Thank You's go out to Olivia and Antonio.. Keep making your positive impacts /footprints in the immediate community and beyond. Trust me you may never know who's life your saving and /or repairing , keep making the world a MUCH better place. Simply by your unselfish ways and ability to care dictates and makes it clear who you really are.

Great service. Very friendly and accommodating. Small town feel and they know many customers by…read morename. Free notary service for their members which we used today. They didn't mind providing witnesses who signed and notarized like 50 pages of documents. Have great loan rates. Based on their clientele I would think they'd have more locations or at least more ATMs. If they want to stay small they should at least offer ATM fee refunds because the closest PVCU ATM to us is about 7 miles away which is not convenient.

Great place. Awesome rates. Very helpful setting up business account…read more Forget the big banks and go with a credit union.

I've had two car loans with them so far…read more Their locations look nice and professional, and they always have a loan officer to talk to me even without an appointment. They've worked with me on cars that were a little too old to qualify for a loan "by the rules," and as long as it's a great car, they OK'd it. I didn't end up buying that car, but I was still impressed they didn't give me hassle and said "yes" in 10 minutes flat. Their rates are better than anything else I have seen, save maybe special manufacturer promos at 0.99%. Paperwork is kept to a minimum and fast. I've never spent longer than half an hour. I have no reason to go anywhere else. I'll keep financing cars through them for as long as I live in the Springfield area.

Customers beware! NBSB is reordering transactions and charging overdraft fees. Read the policies…read moreregarding what types of debits are grouped into sub-batches and the sequence of the sub-batches. The order in which sub-batches are processed can affect which items - and how many - incur overdraft or non-sufficient fund fees when an account with a positive balance does not have sufficient funds to pay all of the debits in all of the batches. Bottom line: Take your money somewhere else!

Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

I don't know why this bank gets negative reviews. Honestly, I have had great service. My daughter…read morehas Autism and they were helpful with setting up a joint account for her and myself. They answer all my questions kindly and respectfully. I find the staff considerate when I do have to deal with an issue and feel stressed out. The website is well done. It is easy to look at the accounts easily rather than having them buried under layers like Bank of America does on their site. Don't disregard this place so easily. I often use the Southbridge location. Maybe that affects things with different personnel. Trust me, they are worth doing business with. And it is comforting in this big world to go where Everyone knows your name and is always glad you came.

The "stars" name for this review summaries the services of this bank best - "Could've been better"…read more This basically summaries the outdated banking system that they offer, the limited services they offer on the online banking app they provide - but they are not shy into charging the new fees for the insufficient funds (days later - $32) for transactions they post (delayed). Not trustworthy at all in providing accurate and up to date services.

I can honestly say I am proud to bank with Monson Savings. The team has made it really easy and…read moremanageable to deal with any of their services. Their online app is a great tool to stay up yo date with all your transactions. The process and security you go through to access your safety deposit box and privacy you get once you have possession of it is comforting. The lobby and interior itself has been freshly renovated and makes customer interaction better than the old process. As for COVID they have done a great job with safety precautions and recommends going through the drive threw for your needs if possible. Inside they have plenty of protective glass and six foot markings as well as someone to greet you at the door. Just be sure to have your ID with you.

I've been a customer of this bank for over 30 years. They have always been professional,…read moreknowledgeable, polite and very helpful. NONE OF THAT IS TRUE ANYMORE! When I opened an account for my daughter, it had several small fraudulent withdraws. They SAID they canceled the old card and issues a new one. Happened again. The third time it happened they isued me a new card and asked if I want to deactivate the "other two ACTIVE CARDS??? I have a dozen more horrific stories from the past year, but the last time I went to the East Longmeadow branch I thought the teller, the head teller and the assistant manager were ALL DRUNK! I'll never set foot in MONSON hellhole again

Mark (Micky) McDonough at Northpoint Mortgage helped me buy my FIRST HOME !! I heard the horror…read morestories about the home-buying process, but once it was over I was expecting way more... and thought "oh, that was it !?" He's been a Loan Officer longer than I have been alive . He knows what he is doing, and made it so EASY ! He is so personable, taking my comments, concerns, questions (even when I started with, "this might be a silly question, but...") very seriously and to heart . He was very patient with me. SOMEHOW, he could tell through the phone when I not understanding something . Without even asking him, he'd start explaining in layman's terms for my first-time-buyer mind to comprehend ( LOL ) . He was never too busy to take my phone calls, and called me checking we were all on the same page every step of the way. With Mark as my Loan Officer and my awesome realtor Michelle Ali (Coldwell Banker) , I closed in less than a MONTH with a great rate on a conventional loan, AND got me savings in lender credits- something I would have had no idea about otherwise. I highly recommend Mark (Micky ! ) McDonough at Northpoint Mortgage to everyone buying a home , ESPECIALLY if you are a first time home buyer like me ! P.S. I LIVE IN FLORIDA ! He did this from MASSACHUSETTES !!!!!!!

Nora was able to get the mortgage at a great rate. She worked tirelessly. Highly recommend. Thank…read moreyou.