From the outside it looks like any other brick building. You walk in past the usual table to fill…read moreout your paperwork and it looks more like a grand ballroom as you make your way to the back of the building to the counter to take care of business. I'd take a picture to prove my point but with my luck they'd think I'm casing the place and call the police and have me arrested. The staff was friendly and efficient and gave me the correct amount of cash. I left happy.

I've been a customer for nearly 40 years and I own my house outright. Its valued at 300k and they…read morewont give me a 50k home equity loan because of 2 late payments. Goes to show even though you have been loyal to them they dont care one bit. I called their main branch to speak to someone that makes the decisions and they sent me to the west boylston branch. Once 8 got there the person there told they make the decisions at the main branch. The woman in west boylston called the main branch to tell them I was coming so the person I need to talk to decided to take so far a 2 hour lunch hoping I will get bored and leave.. pretty disgusting that they would treat a 40 year customer that way.

Nancy at the Mendon office does a great Job. Very pleasant, knowledgeable and goes out of her way…read moreto make you happy

After many years doing business with them ...I wish i had chosen another bank! It takes forever to…read moreget a replacement card! sometimes they dont show up...one time they sent ten! They don't follow up with what they say they will do for you...do they really think we wont notice?? Since my account is linked to all my bills...it wont be easy...but i am gonna start all over at a real bank...save yourself some grief and just find a better bank now .. dont waste your time here

Millbury Credit Union on West Boylston Street offers a service everyone needs at some time or…read moreother: a Notary Public officer. It's free for customers. Please go see Ally (Alessandra Ignacio), the Assistant Branch Manager. She is the thorough and friendly help you need! K.L.

Banks suck, they maximize profits and screw their customers, so do yourself a favor and join a…read morecredit union. Credit unions are run as a "not-for-profit" which means profits are invested back into customers/members. So basically, the better they do, the better services you get like lower interest loans. So not only should you join, you should get others to join too. Look it up, legally banks are committed to maximize profits for their shareholders, while credit unions #1 priority is its customers/members. Millbury Credit Union is great, the staff is knowledgable and friendly. They actually give you advice on how to avoid fees, rather than banks who knowingly mislead you so they can collect fees. Most banks make most of their money off fees, not interest. Don't think that just cause you go to a small local bank its the same thing as a credit union. Many small local banks have the same formula for success as large banks and follow the same business model. They work to maximize their profits while claiming they are not like bank of america. Their top priority is investors, well when you got a credit union , you are an investor.

I have gone to the branch in west Bolyston and never had a problem I have worked with Joann and…read moreshe has been very helpful and professional

I'm very disappointed in Berkshire bank as a whole but especially the Park Ave in Worcester Branch…read more I have had multiple accounts with them for years. One day I noticed that my escrow account (the one I have to have for real estate) was closed and is no longer attached to my account on line and on the app. I called the online banking and they told me that because there was no money in it, they closed it. My first issue is that I was not notified. My second issue is how it was handled after that. The person on the phone told me I would need to talk to a branch and connected me to Park Ave. Irina asked me what she can help me with and I specifically asked the first guy to explain so I wouldn't have to. Minor irritation. She told me that she would need to research why the account was closed. I told her I already know why and just need to open a new one and get checks. She told me that I had to come in. I told her that I was too busy and asked her if I can open an account on line, she said yes. She then transferred me to Cal who gave me a hard time and kept telling me to come in. When I asked how to get an account on line, he said he doesn't have the time to sit with me and walk me through the process of setting up an account on line. I said just tell me where to find it. He said the website and then hung up. I could not find it anyways. Poor customer services!!

The process was terrible from the start. Each step took forever. I specifically mentioned student…read moreloans and asked that they be sure to double check whether the student loans would affect my eligibility and was told that they would not. After paying an inspector and lots of other costs and fees, THE DAY BEFORE THE CLOSING WAS SUPPOSED TO HAPPEN, Lee called me to say that they had to cancel because my student loans made me not qualify. WHAT!?!?! I asked a month beforehand about this so that I would not waste time and money if that were the case. The problem was solved with a cosigner. But it was embarrassing frustrating and costly. Now, because this is a construction loan, which means checking in about progress of the renovations to the old decrepit house I purchased, I have to deal with a rep from the company who insists on referring to me as Mrs, despite my repeated request that they not do so because I am not a Mrs. I have explained, more than once what the correct honorific is for me, if they insist on using one. It is NOT Mrs. It is offensive that they insist on continuing to use Mrs. Though, I get the feeling that the "person" I deal with doesn't exist. I suspect it is a shared email address by all the members of some call center like place, so whoever is emailing me this week has no idea that I have asked repeatedly... But they are always pretty rude, regardless. If you have a choice, go somewhere else. My student loans prevented the local banks from being willing to work with me, so I had to go with the higher interest, slightly predatory, mortgage brokers. I would not recommend them.

We worked with Dave Samara to buy our first home. He was awesome to work with. Explained everything…read moreto us in a way we could understand. His assistant Carla was also great to work with. They made the process of buying a home as easy as can be & were very accommodating to our busy schedules. Would highly recommend using Dave & his team!

Great location and beautiful building! Love teh employees. Nada is great!!! Even during Covid the…read morebank has kept up its routine of being in touch with me. I feel like I am banking at a big bank with the local touch. Their decisions are truly local because I got back the answers to my loan questions right away.

Great bank. I bet they have lots of money and they are a pet-friendly bank in case you want to…read morebring your dog with you to make a deposit. They have dog treats on the counter.

This bank cares ! I had a problem with my account. They were very helpful to correct it and make it…read moreright !! Thanks! Plus the staff is very helpful and understanding