In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

Full A/C and Furnace replacement. These guys were highly recommended to me by a trusted SME. They…read morewere exceptional to work with. Cole, Jesse, and Jonathan were all friendly amd respectful. Handled challenges of my old home like the pros they are. Did not cut corners and offered a great value. I would highly recommend to anyone in the Idaho Falls area

Good find on the APEX uncle!! He was fantastic!!…read more I'm so impressed that the first thing he did was clean the thing up and then told me how often I should clean it and that I can have it serviced and cleaned but this is all I had to do to clean it myself.

once you get past their phone system, their service people are really, very helpful and kindread more

The young man who replaced our water heater was personable, polite and professional. He was…read morebefitting the name of the company - Top Notch. I will definitely contact this company again for our future plumbing needs.

He was awesome and super helpful. Showed up at 11 pm to help with out broken furnace in the middle…read moreof winter. Highly recommend this company'

I contacted Reid's to install a dog grooming tub for my home business. He came out and took a look,…read morecame up with a plan, and said he could do the work. He said to let him know when I got the tub down into the basement, and then he'd be able to come. However, from that point on he ignored me. I wasted time trying to get in touch with him. If he couldn't or didn't want to do this job, he should have just told me up front and I would have moved on and looked for somebody else, no hard feelings. To just leave me hanging like that, not knowing if he would ever come or not, is downright rude.

Darrick was great! Quick and efficient, and also very…read morecommunicative. We would recommend to anyone in the area!

Derek Is great !! Response, true to his word and would highly recommend them. The quality of…read moreworkmanship was superb and overall the experience was fantastic!!

Terrible experience with this company. Had them install a new A/C system. Never worked because of a…read moreleak in the coil module they installed. Teton Heating and Cooling ghosted me. No warranty on unit or labor. Now I have to remove what they installed and buy an entire new system because the one they installed uses outdated refrigerant. Absolutely the most unprofessional company I've ever dealt with.

I had a scheduled appointment to get an estimate for a mini split system. The appointment time…read morecame and went, a no show. Called the office and they said they'd find out more why it was a no show and call me back. An hour later I was told Cody was tied up and couldn't make it did I want to reschedule. I took the option offered to have him come that afternoon. I didn't care what time, just call when he was on his way. A no show again. No follow up calls since then to reschedule. They may do good work, but keeping their commitment to show up is not one of them.