DO NOT EAT HERE....DO NOT EAT HERE....DO NOT EAT HERE....DO NOT EAT HERE.....
First let me say, that up until my last visit, I have gone out of my way many times to visit this eating establishment. The food and service was good. However, the last time that I went, and the last time that I will ever go was the worst in customer service. If you are in any type of hurry, DO NOT GO. When I went to check out, I asked about the cinnamon Rolls to see if they sold them to go (they were good and wanted to take some with me so the rest of the family could enjoy for breakfast during the week). The quoted a price that seem reasonable. So I purchased a dozen for the road. Mind you, they are out of my way and had made a many trips to this location. After I had already paid, the young lady behind the counter went to have them boxed. Unfortunately, instead of the cinnamon rolls, she told the lady that was working that area, regular rolls. Because there weren't a dozen available, she began baking more. During this whole time, I had time to go to the bathroom, return, and the wife had already gone to the car. By the time I realized that they were making more regular rolls, 10 minutes had elapsed. I informed the lady that I was asking for the cinnamon rolls and not the regular rolls and I asked if they even had enough to box up a dozen. She stated no she didn't (there were only 10 in the display case) upon which time she asked if I had time to wait for her to bake more, seeing how I needed to be somewhere in 5 minutes that was 20 miles away, I stated no. So I went back to the check out counter to ask the lady to refund the money because I didn't have time to wait and that I was in a hurry. She said no problem and then called out over the intercom that she was needed at the register. The manager called to the front register and the young lady explained the situation to the manager. That took almost 2 minutes to do. After explaining everything, the manager stated that she would be there once she had put up the money. When the manager arrived, she asked if I wanted cash or for the credit card to be reimbursed. I stated that I wanted to credit card reimbursed because that is what I used to pay for it. Upon which time she stated that it would take 5 minutes. Here I am trying to get out the door to see a DYING Relative before they died and no one in that placed acted like they cared, little alone showed no urgency to resolve the problem. My time was limited and I made that clear from the beginning that I didn't have time to wait. They had already taken my money and then acted like I was inconveniencing them. Here I am trying to rush out the door. What should have taken 5 mins tops, took 15+ minutes and I still walked out empty handed. I didn't get my cinnamon rolls and I didn't get a refund. I will never, and I mean never, eat at a western sizzler for as long as I live and will make every attempt to let everyone else know how inconsiderate and how little they cared for me and situation at western sizzler. That manager should lose her job and should never work in the restauran/services business ever again. It is no wonder that restaurants like this are going under left and right. They for get who the customer is and who it is that pays their light bills. The manager was totally inconsiderate of my time, and when I told them F it, I cannot wait and that I would never come there again, in a patronizing told me bye I as left in disgust and very angry I rushed out the door to get back to the hospital 40 miles away.
DO NOT EVER EAT HERE UNTIL THAT MANAGER IS FIRED.......... read more