They were amazing & great service ! They understood what I wanted and I recommend coming here good customer service wonderful vibe

I went natural to avoid going into Asian owned beauty supply stores and today I had the experience that i have been trying to avoid. I purchased hair on Sat and asked for the return policy, 3 days for unused products for exchange only. To my surprise, I was told (on tuesday) that i could not exchange one of the items because it had been used. The person told me that I had opened and cut the product and then went and got another one to show me it wasnt in original condition. I stated it was the condition in which it was sold to me bc it had been sitting in my car since sat. He refused my exchange and continued to pull the hair to show me its not in original condition. I hate to say this but I would rather shop on Amazon then go back here. If you do go back, ensure you inspect your purchase bc they sell used product then refuse to do an exchange. I think of the viral tiktok story about Eben hair care. As a Black woman I intentionally try to buy my beauty products from Black owned brands and stores because I know that Asian owned beauty supply stores intentionally target Black women and mistreat them. read more

Western Beauty Supply - This is the hair he said was used. They sold it like this. - Cosmetics & Beauty Supply Near Me - Seattle, Washington

My go to in Seattle. They have all the good affordable products and the staff are always nice.

I have a vacation tomorrow ! And my hairstyle I currently have is not the move! , so I had to do something and fast! I found this beauty supply and I'm grateful to have found it. The reviews had me nervous, but not only did they have what I need but they have 2 very nice black girls working as well. So I felt comfortable and they encouraged me as I tackle doing my hair a second time before this vacation. I know the reviews are iffy but I truly did have a good experience. (They are pricey but hey, name of the game these days) read more

the asian workers or owners followed me around the store instead of asking if i need assistance with anything. spent almost $90 on product and the asian woman followed me around until i finished purchasing my items. it's disrespectful and rude to racial profile, however, if i was to threaten to punch her for disrespecting me then it would be considered "asian hate" gtfo. you have a salon full of black people in the back of the shop but you want to follow black people around? ass backwards. thank goodness for the black woman behind the counter but i'm never going back. read more

I've only been to this location once because I've heard from others their customer service was horrendous. When I walked to the store, I first noticed pictures of shoplifters plastered on the wall. As I walked past the front desk, the staff members gave me a cold look and then looked away, it was weird. They have surveillance cameras EVERYWHERE with about 20 different screens to watch you from at the front desk. This place must be a high theft location so I understand the lack of customer service but you can't treat ALL your customer like that. Because of this, I had a nervous feeling looming over me while I was browsing the aisles...I was on edge the whole time :( They have a wide array of products for natural hair but they are ridiculously overpriced, you might as well just go to your local Target or something. They also have a good selection of braiding hair but not with wigs. There's also a salon that's connected to the store. read more

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Loads of beauty supplies and accessories. I can always find something. What I am sick of is their don't touch the wigs policy since this Covid shit happened. One cannot buy a wig without touching and trying it on! Let's all get real here!!! Lift this rule. read more

Love the place, nice customer service and neat store. It is easy to find what you need.

Just take the drive a little further down to the beauty store next to Rite Aid (Rainier Beach). I'm against all non-black hair stores but unfortunately there are any other options. I went into this store today the the older Asian male that works there followed me twice. You can't treat every person that walks through the door like a criminal. They also have cameras and pictures of people who have stolen plastered all over the front. Let the cameras do their job. I'm so offended and disgusted with this place. The hair is overpriced and the selection isn't even large. Don't spend your money here. They need us, not the other way around. I'd rather order online and wait. The wholesale prices are cheaper, too. read more

The good Pretty large selection of hair products . Including shampoos, cremes, bundles, wigs, braiding etc . They also have a little bit of makeup and cheap costume jewelry The bad There is only one person in the store who knows about customer service and she was very nice. However she was a bit inappropriate asking me where I worked and based on that - speculating about my income.... (wtf!) She did however give me her opinion about a wig. it was my first time and I didn't have a clue about what I was doing. This was a bad move in my part-- but that is for another time/forum. Anyway, she attempted to be helpful. The ugly The store owner was downright mean. I initially asked him for help and he ignored me. He moved around the store as if he was upset. The worse part was that he manipulated the product I was buying (a wig) without my approval. As a new wig purchaser I didn't know that I should have told him not to cut the lace. But he just did without asking me. Even worse, all of the Signa around the store assume that you are a criminal. One sign said " if you shoplift, the video will be on YouTube . It was just straight up offensive. It was my first time shopping here and I will not be back read more

Need to update their times on google. It says they close at 7:30, so I drove all this way for nothing.

The supply run turned police report. I frequent this place at least 2 times a month, often more. However this time, after i payed over 200$ for my hair and supplies, as im making a 3 point turn to leave, i get flagged down by the man with the thinning curly perm, wiry black ends and grey roots ( which is already stressing me out enough). Diagonal across the narrow 2 way street i rolled down my window to him yelling something about taking the wrong copy. I assume he meant he gave me the signed cc slip instead of a customer copy. He's flinging his arms in my car, reaching across me pointing to my bag, and telling me to find a small receipt in my bag of 12 items. Regretfully i tried to accommodate his aggressive and misplaced demands out of pure confusion. When i couldnt find it after frantically shuffling everything in the bag, mind you cars are speeding around me and his arms still in my car, i stop and realize this is his fault. He stapled receipts and put them in my bag. At that point i was dont being accommodating. I stopped looking and told him to get his arms out of my car, and thats hes being aggressive and rude. As i roll up my window he pulls out his phone and takes pics of my car as if robbed the place. All this and i get home, empty the bag and pull out none other than the correct customer copy. I was accosted for no reason. This man had zero respect for me, my safety or my business which is why ill never go back. Zero stars read more

ive been going here since i was about 6 years old, im just about to turn 20. this place has always been good to me, but i see they from other reviews that they need to establish a working return and/or exchange policy, it's disappointing to see they are letting other people down. for me though, i love this place, the people who work here that i've talked to, and the products, they always have what i need. this is the only beauty supply store i go to. i've been to others, and they let me down. thanks guys :) read more

Call them to ask if they have something in stock ... I dare you. No one working there seems to have any idea of any of the products they carry. This opinion has been established after several phone calls over months asking about their merchandise. At the store itself we were followed around and it was really in poor taste to be treated like criminals by their staff. They have a realy large supply of different colored hair extensions and a good supply of wigs. For those two items I would recommend the place. But customer service is annoying at best. read more

I just moved to Seattle and I was struggling to find a beauty supply so I took an Uber there. They have almost nothing in stock when it comes to wigs and I needed something for work. Eventually after they told me they didn't have any of my choices, the Asian owners yelled at me for wasting their time. It was the most traumatic experience and I wanted to walk out but there are no other options in Seattle so I ended up spending $153 on options I wouldn't otherwise have chosen. I will never go back there. I've heard of Black women living in Seattle who fly to LA or New York to get their hair done and now i finally understand why! read more

Don't do it. Stay away. They have poor quality hair and a limited supply of colors per brand AND their customer service is abysmal. If you're looking for a condescending sales person and high prices this is right place read more

Overpriced (most beauty supply is) but had what we were looking for ! (Color contacts!) Lame selection of hair color (temporary) Really cheap jewelry too .. Won't be back ! read more

This place has moved to 2215 Ranier S. What an amazing update with a beautiful new salon. Don't mind the limited street parking we were told there was parking in the back. They have definitely filled the new space to capacity again but you'll find everything you need. They are very friendly and helpful. read more

Disgusting customer service. You would regret going here. Old man was very rude towards me and my friend. He watches all over you and makes you feel uncomfortable. Very dirty ambiance too. NEVER. We chose out things to buy and left them there not to support them. read more

I really dislike this place. The customer service is appalling. I really wish there was a black owned beauty supply in this town. I try not to spend my money here. I get irritated every time I have to run in for a quick pack of braiding hair (sallys aint it either) lol. But seriously this plays annoys my soul. read more

I first time I went there I could feel them eyeing me, I understand people steal but not Everyone. I took it upon my self to ask for the item I needed and he left me alone. I just went for the second time the other day, one of the attendants literally followed me around the entire store. I tried to give him the benefit of the doubt , I literally circled the whole store - I had time - and every time I turned there he was. No doubt needed, this is his true character. He was still following me, peeking over and watching - as if I would steal - pretending to check items. At this point, he could have asked me if I needed help finding something (which I did) but instead he lost my dollar. DO NOT give your dollar to people who DO NOT appreciate nor respect you. read more

I bought a curling iron from this place a week ago. I didn't use it until a couple of days ago though. Today, I went to return the item (with all of the packaging) because it did not work well after I attempted to use it. They said that since I opened the item, that I couldn't return it or exchange it. I explained that after using the item that it didn't work well and they didn't offer any alternative option. His reasoning is "they're a small store", but that doesn't give them the right to rip off hard working people. He also said that it had been longer than 3 days and their return policy gives 3 days to return anything, but from the words he said earlier, the 3 days wouldn't have mattered anyways because I opened the curling iron. The least they could've done was give me store credit for something that didn't work. Oh he also told me to contact the brand that the curling iron was from LOL! The return policy is only listed on the counter. Literally where you put all of your products at to be scanned, so it is EXTREMELY HARD to catch it, so please beware of that. Just a heads up, I definitely would not recommend getting products like curling irons from this place. read more

The staff there have been nice and very helpful any time that i have gone & so far have the most supply i seen out here in seattle!

Horrible ! Please do not go here if you want to have a good experience. They will spoil your day. Bad BAD customer service.

I stumbled upon Western Beauty Supply because I was google searching for a place to purchase hair extensions. Contrary to some other reviewers I thought the service was great. Perhaps though, I don't have crazy expectations about service when prices are really reasonable. Also, gauging by the vibe of the store, why would anyone expect top notch service. In life, you get what you pay for and personally I thought the owner was homey and helpful. Even with the language barrier with patience from both sides I thought it was a great experience. The store has so many hair products as well! I would say you'd be pleasantly surprised. read more

The staff was amazing at this store. They were informative and understanding. We were a little bit late but they were patient. The prices were more affordable than Sally's and they had a much wider selection. I would really recommend everyone go here as their first beauty supply stop! Thank you guys! read more

I love this beauty supply because it's the only one I know other than Sally's. They have a large stock of hair and hair products, they are not hair and hair product experts. They can not give you a professional consultation on types of hair weaves, or which gel is better, like most beauty supplies, they know whats popular and order it. You will not find MAC make up here, they have very cheap make up. The customer service for me was great, if I ask they will try to answer it. I am originally from Chicago and getting followed around the store and all of a sudden they need to be in the same area you're in is nothing new, i'm not stealing and don't care. I can find EVERYTHING I need in this store for my hair. Asking the lady that works in/owns (i think) the store about the hair you want to buy is a waste of time. I have to travel 30 miles to get to this beauty supply and it's worth it. Have an idea of what your looking for - do your research online before going to the store looking for hair. This is the closes place I have to a Chicago beauty supply and it works for me. They need to expand and open one in the North end. read more

I love it here, and though I liked the old location more (closer to my house, more densely stocked) the new one seems to have all the same stuff as the old one. read more

I love this place! I first scoped it out after my hairstylist sister-in-law called it "hair Mecca" and said they did extensions and braids crazy fast and super cheap. I was looking for something specific for a party -- a ponytail extension I think -- and was stunned to find they had like 20 different kinds. I've probably bought a dozen wigs or extensions here, and it always costs less than I think it will. Poor quality makeup and costume jewelry, but who cares? I don't go there for that. The new (current) location is a little bigger, nicer and has parking in the back. read more

I have supported WBS for many years in the CD. Never again after today. I opened a jar of hair oil to smell it and the old man yelled at me across the store to stop touching the product. I looked at him shocked and appalled and replied "don't yell at me like a 10 yr old. I am a 60 yr old accomplished black women. He and his female partner refused to apologized to me. Everything you stock " western beauty supply," i can order on amazon. Shame on you both.You are some racist people. Do Not Shop Here. Boycott WBS! read more

Never Again - So i work in North Bend and live in West Seattle.. I tried to get there on Monday but arrived at 7:25.. So Yesterday May 2, 2017 I got off work at 6:35 busted my but to get there and i got there at 7:10.. I walked around looking at the hair and at 7:20 i was told i had to leave they were closing!!!!!!!!!!!!!!.. I said i thought you closed at 7:30.. now it's 7:25 the gentleman told me to leave they close at 7:25. They still had a customer at the counter. Never Again. How freaking rude. I was a customer who was there to make a purchase not take a evening stroll after driving 30 miles in rush hour traffic to be rudely escorted out. Just like the YouTube video.. When they were in the promanade they were rude and apparently that hasn't changed since they have relocated!!!!!!!!!!!!! read more