Absolutely terrible management. My estimate was scheduled for 9am. I should have known better when…read morethey didn't even show up until 1pm due to a "busy schedule". After checking out my property, they simply stated they CAN'T do the job because it takes too much time and resources. So essentially, they are refusing to fix my air duct because it isn't worth their time. This behavior is absolutely inappropriate and unprofessional. It's so amateur that they can't even manage their schedule properly. I'm thankful they showed their lack of professionalism and experience upfront and saved me the headache of hiring them. My response to the reply: There's no miscommunication. I was scheduled for 9am and the tech arrived at 1pm completely unannounced. The attic has normal access.

Where do I start, Billy Black was my second call. In the past we used what I thought was another…read morereputable company. The company came out to look at our HVAC system and decided at nine years old they wanted to sell us a new system. They assumed we had a leak and it made more sense to replace the whole thing. That company quoted me $13,200 to replace the entire system. Fast forward to my experience with Billy Black. The first time I called I spoke to Billy, just a down-to-earth guy. Billy sent his technician Jake to give me a second opinion. Both Billy and Jake are true professionals. It's clear these guys operate on honesty and integrity. Jake used an electronic device to sniff our entire system. He could not find a leak. We did end up replacing condenser fan motor and topping off the system. I went from $13,200 with the other company to a few hundred with Billy Black. From now on, Billy will be my first phone call.

was very nice and knowledgeable and was able to tell me what was going on. She changed my air…read morefilter and then she went up in the attic and found something that should've been connected that was disconnected so I'll need to get that fixed but I appreciate her pointing things like that out to me so we can have our running efficiently.

They turned off my heater in the attic. Nearly froze that night. Their vacuum machine broke down…read more The had to return to clean up the ceiling paint chip mess the next day. They were late. They left the ceiling paint chip mess all over master bathroom sink and counter. I just cleaned it up myself!

Would give 10 stars if I could. After fighting my old ac for 10 days, & company couldn't figure it…read moreout, I called Aztech AC & Heating. Steve came out & gave me a price on new unit(this was on Friday afternoon). Couldn't get to AC & Fur down for a couple of weeks, but came out Monday (today) & installed new AC. Will get Fur Down unit in cooler weather. Men did a quick but Great job. Up & running in a little over an hour. Highly recommend!!!!

Great service, trust in customers…read more Our AC had been freezing off and on all summer. Our Home Choice Warranty plan was useless. After 2 No shows of companies contracted out and an approved company called One Way Heating and Air, who in my opinion tried to pull a fast one on us. Said we needed a pull and clean which would run 850.00, HCW denied it saying it was a maintenance issue. We called Aztech who found the problem right away. They put in a new contactor and didn't charge for the part til they were for sure it was the problem. Who does that? Our A/C has been working great ever since. Thank you Aztec for trusting us and getting our AC running.

Reached out to Darville due a slab leak in my home & let me tell you, best decision I ever made…read more (Keep in mind this was also an insurance claim, not the easiest things to deal with) Sharmin is their customer support representative that answers the phone when you call. She was extremely nice & very professional. She scheduled the repair & followed up multiple times to make sure everything was going accordingly. From scheduling to repair everything ran smoothly. Logan F. & Candice S. were the ones assigned to fix the leak. Logan's work is nothing short of the highest quality. They repaired the leaks, cleaned up after themselves and did it with a smile. Both Logan and Candice are a great examples of how amazing employees should represent a company. I am amazed at the competency this company and their employees represent. This was an insurance claim for me and as everyone knows they can be messy, Logan actually took some time to help me understand and explain some of the issues they've experienced in the past with these situations. This company sold me from the time I made the call to the second the techs finished and left the house. Price was slightly higher than most but well worth it IMO. I am supper happy with the outcome and would highly recommend them to anyone. From now on, I will REFUSE to use anyone that isn't The Darville Co. -JP

They were very honest and went above and beyond trying everything to fix our problem drain. They…read morealso replaced several faucets and a toilet for us and did an amazing job, even cleaning up the mess. Thanks Darville company!!!

Michael did an outstanding job of replacing our water heater. He was on time, took extra care when…read moreworking in our home and made adjustments at our request all for a very reasonable price.

I have a service contract with this company and my ac has been out since April 22. Angel will give…read moreme no updates as to when it will be fixed. He refuses to call and get updates on my compressor. My home is 91 degrees inside today with 3-floor units running. Poorest service and when I speak to him on the phone he refuses to call and get an update on my part just states, don't you remember what I told you before!

One Way Heating and Air Conditioning, Midland, TX, (5-stars) has been one who has earned our trust…read more Your Service Tech, Alonzo Telamantes, Alonzo's professionalism and Customer Care was genuine\honest, and detailed, as well as us dealing with the office Staff!! This says a lot about Alonzo's character and your company and how he represents One Way. Alonzo and his co-worker did an excellent job on the removal of the old unit, and installation, very clean worker regarding their housekeeping!! He also went the extra mile to ensure that our needs were met according to moving\relocating of the AC condenser unit outside. I cannot say enough good things regarding the planning and scheduling of the whole project by Alonzo. In dealing with other companies in your area, your organization\company, we know that we made the best choice for the replacement of our son's and daughter in law's AC unit. We highly recommend One-Way in Midland to anyone looking for an excellent AC company, and with extremely competitive prices!! We love the logo and the message (John 14:6) on your Tech's vehicles, and on the website, and in knowing that there is "Only" one way for those that believe, and we need to be ready. Matt 24:44 Therefore you also be ready, for the Son of Man is coming at an hour you do not expect. We the Munoz's are thankful that God took care of it all, as we trusted in Him!!

Very Disappointing Experience. After waiting a week with no a/c in 95 degree heat for them to have…read morea unit shipped in, they sent out a damaged unit and then did not honor their offer. We now have a "new" unit that we paid full price for that has replacement parts and does not have the manufactures label or serial number on the unit. The whole process was a circus and completely not worth the headache. Only positive was installer was nice. Highly recommend using another company that cares about their customers a little more and takes care of business much better.

David diagnose my HVAC problems (failed flame sensor and igniter), ran off and bought the parts,…read moreand had everything fixed in about an hour. Very fast, courteous and professional service.

They were sent out previously for an HVAC issue. He was here 10 minutes, maybe, "couldn't find…read moreanything wrong" and left. We've been having the same issue so we made another claim with Choice Home Warranty. They scheduled an appointment, I had appt window from 7-11 today. Technician texted me at 8:30 and said I was next after his current job. He then asked me if we have a pump condenser, I didn't know the answer. At 10:41 I asked if he was still coming and he said no. I STAYED HOME FROM MY AUNT'S FUNERAL to meet this guy!! He's decided I need a pump condenser WITHOUT LOOKING at my unit. Yesterday morning's external temp was 54 degrees, unit was set at 67 degrees. I bumped it up one degree so it would come on and Eheat came on. This should not happen. DONE with this company and would not use them.

I had two other company's come out prior to HVAC Solutions, neither one was able to fix the issue…read more Joe with HVAC Solutions took a look and fixed the issue in less than 30min. He was very knowledgeable and professional. I definitely recommend them!!