To start, American Windows Plus is responsive and speedy when it comes to new clients. They were…read moregreat to work with when I first had my windows installed 2 years ago. It's rare to see a 5 star business receive a low rating review like this, but unfortunately I had an incredibly disappointing experience, which I feel compelled to share with other homeowners to prevent anyone else from falling victim to their unprofessional behavior and lack of accountability. One of our large casement windows was factory damaged and no one noticed till it started to fog up over the past year. I requested a replacement as it was well within the 20 year warranty period. They asked for picture proof and I provided. I had to keep following up for 2 months because they couldn't provide a timeline for installation. When we finally aligned on a date they notified me within 1 hour of the appointment that they can't come because they had a situation. It's okay, things come up but you're suppose to provide a solution with next steps and not keep your clients waiting for an answer. What's truly disappointing is how Ken handled the situation. No one came to supervise the installation so that is a mistake on their part. Instead of acknowledging their workers' errors, they pointed fingers at me, accusing me of tampering with the frame & caulk. Mind you, none of my windows have caulk between the glass and frame. I'm so confused where that came from. I had photographic proof of the window's condition before and after installation, as well as security camera footage of their technicians using boxcutter and hammer to remove the frame (which I assume is what caused the damage). As a homeowner who had placed trust in American Windows Plus expertise, I was shocked by their lack of integrity and commitment to quality workmanship. A company that truly values its customers would have promptly addressed the issue, taken accountability for their errors, and worked towards a solution. Instead, they chose to evade responsibility and, quite frankly, tarnished their own reputation. Now, I have to live with the unsightly scars of their negligence - visible scratches and awkward caulk on the exterior window frame. Despite providing all the evidence necessary to prove their mistakes, Ken continued to deny their wrongdoing and refused to provide any solution or replacement. I share my experience here not only to vent my frustration but also to warn potential customers about the unethical practices of American Windows Plus. I believe it's essential for homeowners to make informed decisions when choosing service providers for their homes. It's clear that they prioritize their own interests over customer satisfaction and quality service.

I was extremely pleased with American Windows they replaced…read morea very large wall to wall window in my condo they were on time, neat and the window looks great I highly recommend them

having my windows replaced by window king made the process stress free and I couldn't be happier…read morewith their work - From the first contact with Lisa -and then Michael - ( who by the way made sure it was know there was no pressure to buy ) And Wilson and Jose who installed the windows -it was a very positive experience -thank you window king !

I'm happy with the windows themselves. The customer service is terrible. If you don't have to deal…read morewith the humans who work here, you will be happy. One of the windows they sent me was wrong and it took weeks to get a replacement . . they don't offer apologies for their mistakes. They didn't tell me until I arrived at their Bronx location that the final payment is cash only (even though I paid the deposit with a credit card). Their store isn't unlocked and open for business when they advertise that they are "open." It's just not worth it. Find another place.

The young lady at the front desk was polite. More importantly she was knowledgeable about things…read more I went in there knowing every dimension for the fabrication I required- and I silently watched as she made her measurements. I was impressed how she quickly, and accurately did an eyeball measurement as accurate as my calipers. It's a nice operation. The shop looked busy and the equipment looked good and everything was as kept nice and neat. I was just a little disappointed that it would take 5 days to get to my job. But, I'd rather the job be done correctly as opposed to a rushed, sloppy job. In the end it took much longer than anticipated. I admit I was a little miffed, but the tech cut the new mirror almost exactly as the 58 year old original mirror. So all beef was forgotten, but I did pay a handsome price for the custom work. Would I go back? I'd say so, but I'd shop around a little before committing.

Really rude rude front person I called and she was rude I go in and tells me to come back after…read morekeeping me there for 15 min then tells me to come back at 12:30 because everyone went to lunch so I come back at 12:35 and she's literally leaning against the wall doing nothing and tells me she's one person she can't do anything for me I went in and took my model glass and left very bad customer service do not go to this place if you don't want to get yelled and humiliated like your asking for them to do it for free never going back to this place Such a bad experience Suck suck suck Really really bad experience And I have to keep repeating my self so I can post this cus Yelp is not letting me post it

If you're looking for someone who actually cares about the quality of their work and treats you…read morefairly, Tony at Westchester Window is your guy. From start to finish, working with Tony was an absolute pleasure. He's honest, straightforward, and doesn't try to upsell you or play games with pricing. What he quoted is what he stuck to--and the price was more than fair for the level of craftsmanship he delivers. The work itself? Stupendous. You don't always expect contractors to be this detail-oriented, but Tony went above and beyond. Every window was installed with care, precision, and pride. It's clear he treats every home like it's his own. In a world where it's hard to find people you can trust for home improvement, Tony is a rare find. Fair, reliable, and incredibly skilled. I wouldn't hesitate to recommend Westchester Window to anyone--this is exactly the kind of business you hope to work with.

Westchester Window in Thornwood, NY provided an exceptional experience from start to finish. This…read moreis actually the second time I've used them, and once again they were excellent. Their no-hassle in-home consultation was thorough and informative--Tony and his team took the time to understand my goals, review options, and conduct a detailed inspection with precise measurements. The installation was outstanding. Tony and his crew worked quickly, efficiently, and with impressive craftsmanship. The quality of the materials, precision of the fit, and attention to detail truly show in the final result. They respected my home, worked cleanly and carefully, and made sure everything was spotless before they left. Since the installation, my home has been warm and toasty in the winter and cool and comfortable in the summer. My heating bill has even gone down thanks to the improved energy efficiency. The windows are easy to open, easy to clean, and include safety features that help secure my home--another huge plus. My new windows look beautiful and function perfectly. Thank you, Tony and the entire team, for a job exceptionally well done. I highly recommend Westchester Window!

I don't normally write bad reviews for companies, because we are all trying to make a living, but I…read morewould never do business with this company. My neighbors' kids shot a Bebe bullet though my French doors and I needed an estimate to give to the Police, to replace the glass. I told her my door was custom made in 2003 by Anderson and that I had Anderson out yesterday and they are telling me that the door is 63 1/2", she told me that wasn't possible, then I sent her the pictures. She gives me a price over the phone $1195.00 plus tax and then said they would not email me the quote and told me that they would charge me a measurement fee to come and measure the door and I would have to give them a deposit. That is absolutely ridiculous.

I went in three weeks ago to get a piece of glass cut for an end table. The transaction went…read moresmoothly, I thought and I was told to call back in four days for the product. Disclaimer: this was not a special order item. When I called I was left on hold for over five minutes, this is a small business and no one got back on the phone. I stopped by the next day and I was told my order was misplaced and I'd be contacted when my order was ready. I stopped by twice (once per week) in the following weeks, which resulted in a total of three visits, plus one phone call. My product was never made and I never received a call back to have the measurements retaken so the item could be made. While the office staff was courteous, I am sadly disappointed by the service.

We have been customers of Danny and Joe's for about 12 years now. We have replaced multiple windows…read moreand doors in 2 houses. They are good quality, double glass, and have fair prices. The service guys are nice and do a good job. We just completed another job with them and we can definitely recommend them. Thank you! Mare

This business does not deserve even 1 star…read more I needed a window quickly and Joe said he could get the size I wanted in 1 week. In hindsight, that was the 1st red flag because every other window place could not promise delivery any earlier than 3 weeks. The week passed and I had to call him for an ETA...that was the 2nd red flag. He called back 2 days later and said it would be another week due to no delivery. I told him no less than 1/2 dozen times that the window was going from small to bigger...the size was being changed. The installer arrived the day after Joe delivered the window and said that because of the size change, it should be a "new construction" window, not a replacement. I called Joe to discuss his mistake and he said. "I wish I had known" it was new construction. I said, "I told you several times" that the size was being enlarged. He offered a suggestion on how to make it work. I said the installer doesn't want to doctor it up, he wants the right window. Joe said, "I have no use for that window" and I said "neither do I." He made no attempt to correct his own mistake; that's bad business! What an absolute waste of time! How shady and dishonest of him! He knew 100% the window was being enlarged and the new window should have been for new construction. He does this for a living...ALLEGEDLY! We lost 2 weeks waiting for a window that Joe knew was the wrong one, not to mention the money I wasted on a useless window. My installer suggested I contact the BBB based upon my experience and other stories he has heard about Precise. That's my next letter in addition to the Westchester County Consumer Protection Department. Stay away from this unscrupulous liar.

Shout out to Steven and Danny for awesome deck work. Professional through and through. Have used…read moreFranzoso for over 20 yrs. for roofing, windows, sliding doors, deck...SEAMLESS!!!!!!!!

Dear Mark Franzoso of Franzoso Contracting; May 19, 2025…read moreBill and I would like to express our heartfelt appreciation of outstanding service ,professionalism, and communication of your company in the installation of our shutters today. Your company has consistently demonstrated excellence throughout the years of service you have provided to our home. (30 years). Your commitment is beyond words in customer satisfaction. I would like to specifically recognize the workers that were at our home today, Manny, and Stephen. They both treated our home with compassion, competence, and respect. Sincerely, Debbie and Bill Johnson

I had a fantastic experience working with Double R. I had a leaking window that was looked at by…read moreseveral other contractors, none of whom were able to correctly identify the problem. Double R found the root cause of the leak, clearly explained the scope of work to fix it, and was communicative throughout the project. The workmanship was excellent, the crew was fantastic, and their prices were fair and reasonable. I highly recommend them, and they'll be the first ones I call next time I have a home improvement project!

When Double R was owned by Carlo, it was a reputable, honest company with a great reputation. We…read moreused them for years. Now that the company has changed hands, it has quickly gone downhill. I called Double R to have a storm door installed. The door has openings all across the bottom and was not installed properly. When I complained to Bob Thalheimer, the new principal of Double R, I was told the person HE sent to do the job now has his own company and Double R would not take any responsibility for the poor job. Because the person they sent has his own company should not be my problem. I don't know the person Double R sent or his new company. Double R won't stand behind their work, won't even talk to me about it! After all the years of dealing with Double R, I will never call them again. In addition to paying Double R for the door and poor installation; I now have to pay someone else to correct it.