I have had two MRI's in my lifetime. First one was in one of those torpedo tube units. Kind of…read morefreaky to say the least. I can definitely see why people get freaked out about them. Claustrophobic to say the least. These new open MRI machines are really nice. No closed in feeling. Folks at Westbrook Open MRi are great. I got in, waited maybe 5 minutes and was taken back to the MRI room. Got on the table, was slid back into the machine and away we go. My 30 minutes was over in no time. They have lockers for your personal affects while you are having your MRI done. I would definitely recommend Westbrook to anyone needing an MRI. Cheers!

I went for an MRI for my neck at another facility within my medical group a week ago. I've had an…read morean MRI in the past for my knee so I knew what to expect. Here's my experience at the facility within my medical group: I breezed in for my MRI, they place a cage over my neck which snapped into the bed, put headphones on (the procedure is loud), then rolled me in a "tube", my nose was only inches from the wall and it was a bit dark. I'm somewhat claustrophobic, but this was awful, immediate panic attack! I tried for a moment to stay in the tube, then asked the tech to pull me out to catch my breath. I tried it again, the procedure started, but I just couldn't lay there for 20 minutes and asked her to stop and get me out. I was trembling afterwards for awhile, and affected by the whole thing for days including nightmares. I could have asked my Dr for a Valium but that's not for me. I researched online and found Westbrook Open MRI close to me. I went in apprehensively, expecting the experience to be a little better than my last one (I also needed to get the procedure done!). I met with the tech, she was wonderful! She asked questions about my condition leading me to get an MRI, walked me into the MRI room and explained everything and what to expect. The machine is open on the sides, the canopy is still close to your face, but there's a light inside which helps tremendously. She kept asking if I was ok, and gave me tips I could do to feel better. I got thru it and even calmed down while in the procedure. I will definitely go here again if I need to!!

Radiology clinic with MRI equipment. Came here with a mammogram patient. The medical staff was…read morefine, the receptionists were a tad unprofessional. They didn't seem to realize the people in the waiting room could hear their casual conversation. They also don't seem to know basic manners in terms of addressing patients using formal titles and last names, just assuming an informal first name use, and raising their voices to talk to anyone middle aged or older as if assuming dementia. I understand that it's hard to keep staff on hand, and no one has time to train front-end workers in civility and proper manners, the quality of the screening is what is truly important.

There is a nearby doctor who specializes in a treatment that is of great help to kids with…read morePANS/PANDAS (the doc is great). He uses OBSC to administer these treatments. Despite being told otherwise by the insurance company and the doctor's office, OBSC insists that the parents are on the hook for money they are not. They flat out do not care, because they know that parents will travel across the country for this treatment, and if they have to get more than one treatment, OBSC can hold off the scheduling of future treatments over the parents' heads until the Center has properly shaken down the parents. Even after being told by the insurance company in no uncertain terms that OBSC is wrong for doing so. It's shameful. Or, as they told us this week, "it's a business."

Totally Impressed! Nice, friendly and courteous staff. Really impressed with the ease of getting…read morean MRI appointment the same day I called and the fast turn around with getting the imaging results read and faxed to my provider in less than 24 hours. Outstanding!

Went the extra mile to submit my insurance claim immediately & scheduled my appointment! Care…read morequality was excellent.

Couldn't make an appointment because the scheduler didn't know what type of MRI I needed; even…read moreafter I read the Dr.'s prescription to her. Granted I am new to this - Never had an MRI, needed one for each knee; but I didn't know it'd be so difficult. I offered to call another place to schedule it and she said, "okay, that's fine!"

Went there twice for an iron infusion due to anemia. I was taken care of promptly and the nursing…read morestaff could not have been nicer and more attentive. I noted that not just with my own care, but the care they were giving others, some of them very elderly. They went out of their way to make sure I was comfortable and didn't have any concerns when I left.

I recently took a genetic test and had some concerns and questions about the results. An…read moreacquaintance recommended Dr. Lakhani to sort through it all. Making an appointment was easy, and I was contacted via email prior to the appointment about the results. I emailed a copy, which I ended up seeing in my chart on the day of my appointment. Dr. Lakhani was very personable and down-to-earth, but also very professional and extremely thorough. She answered all of my questions, even drawing out diagrams and taking notes for me! She ordered blood work and personally called me back with the results. I know I'm not her typical patient, but I felt attended to and like my questions and concerns mattered. I very highly recommend her!

Great service; kind staff, wonderful experience. Timely appointment. I really liked the fact the…read moreskilled technicians make it easy to get in and out and not be any pain during a mammogram. Desk staff very polite. Mammogram tech eased the stress of the moment. THANK YOU!

I have been going to Dupage Imaging for the past 20 years, a majority of my appointments were when…read moreI was diagnosed with Hodgekin's Disease back in 1993. I recently had to have a Thyroid ultrasound, due to a preventative test done at work, along with my past history involving radiation treatments. Had the ultrasound and received the report. I told the technician about my medical history, including the fact that I had radiation to the chest and neck area. The report itself is not detailed in the least bit, and only notes the reason for the scan was a preventative screening I had. There wasn't any notation about the radiation treatments, and how that could affect what was on the report. My primary care has recommended that I go see an endocrynologist, and everything from square one will have to be explained. It seems everyone in all industries is in such a hurry to get things done, and is not willing to put in the extra detail to make their work complete. This is a medical report that will get passed to different docs, yet is missing some pretty important information. Having a live person available to talk to would be helpful also, but again cost cutting measures involve automation therefore big lack of customer service. For routine tests and xrays have never had any issues, but this recent experience showed lack of detail. The type of medical facility should not be one that skimps on information given to patients and especially to doctors for analysis.

Avoid this place. Horrible customer service. Said I no-showed to an appointment when they never…read moreresponded to my email or text. Rude.

Very accommodating. Got me in quickly and wait time was short. The Dr was wonderful. I've done an…read moreMRI and CT here. They have moved though and need to update address on here. Thank you Monica for your help this morning!!

My doctor referred me here for a diagnostic mammogram and ultrasound. After a bad experience with…read morean extremely painful mammogram at another facility 2 years ago, I came in expecting that I will be in severe pain during the procedure and stressed about it all night. It took me several months to even schedule the appointment, because I was still traumatized. The technician was very friendly and explained the procedure. I told her that my first experience was a really bad one, but she reassured me that it will be fine. They have a newer 3D machine that doesn't have to be clamped down super hard. I held my breath for the first clamp, preparing for severe pain, and was so surprised and relieved when it was just discomfort. After my mammogram, the radiologist reviewed the images and I had an ultrasound. Again, great sonographer who explained the procedure and took thorough pictures of the entire breast plus lymph nodes. I am very happy with my experience today. Wait time was minimal, everyone was welcoming and professional. Scheduling was a little tricky and my appointment was postponed, but once I came in at my scheduled time, I was done in a little over an hour. Highly recommend this facility, especially if you have extremely dense tissue and have suffered through excruciating mammograms elsewhere.

No one showed up for my MRI and didn't think to call me to cancel. Total waste of my time and had…read moreto take off work for this.

I knew that contacting this organization was difficult as I have hung on the line for 30-45 minutes…read moreand then hung up. I also tried the feature of pushing 5 and a voice said I would be called in a half hour. It is now one and a half hours later and no one has called. Yesterday I saw my doctor and walked over to the imaging center thinking I could make an appointment but was told I could only make by phone. So that is what I am doing trying to make an appointment for a bone density exam. Whoever is in leadership at this organization needs to try calling for an appointment to see what I mean