Fantastic folks and so helpful and very competent. I trust my shoes/boots to him and my alterations…read moreto her

I brought in two pairs of boots that I was about to throw about because they looked so worn. I…read moredecided to bring them to Richmond shoe repair to see what they could do. And they are back to life !!! They look almost new again. Great job!

THE BOW VALLEY LOCATION BROKE MY $800 HEELS AND LIED ABOUT IT…read more I've never experienced anything like this at a shoe repair place. I brought in a pair of Aquazzura heels to have the heel tips replaced, and the owner put tips in with too big of a screw, and broke both of the heels. I saw a weird looking gap and the leather looked messy when I picked them up - he claimed "the designer didn't have enough leather to cover the whole heel". Right. When I looked under the leather he'd messily glued back, the heels were split open. He's now claiming the "leather shrunk from being worn", which is not a thing that happens. I took them to another shoe guy and he confirmed the heels have big cracks and said it was a terrible job.

I had a pricey bag dear to my heart that needed a shoe repair shop as the zipper had come loose. My…read morehusband offered to bring the bag to Bow Valley Square nearby his workplace to have it fixed, what a doll! No line up to drop the bag off, polite service, inexpensive and the bag was finished a day before it was promised to be which saved us an extra trip downtown before our vacation! Quality workmanship, no complaints and would highly recommend!

Great service and knowledge. My shoes got repaired big…read moretime. Great work. Nice shop Lots of shoe polish inventory

Simon is the best at what he does! His prices aren't too bad compared to elsewhere. Definitely…read moreworth checking out. He is such a polite gentleman.

I have been going to Joe's for years. It changed ownership but the quality of the work never…read moresuffered. However, I recently had some repairs done. When I went to pick up the shoes the job was only half done, only one of the shoes having been reinforced as intended. I questioned the gentleman and he told me that this is what we had agreed to originally. This was completely untrue. If you decide to get your shoes repaired here be sure to get everything in writing or record your conversation with the clerk so you have some proof when the result is not as expected. That he tried to imply I was in the wrong made me very unhappy. Be careful.

Back in July I walked into the Step Ahead store in North Hill Mall, Calgary. I wanted new boots…read morefor fall. The first pair I tried on were Romika brand, and they were an ankle boot, lined slightly for fall. Grey in color. Instant love. The second pair I tried were also a short ankle boot for winter. Also Romika brand. Very lined and again, instant love. I ended up purchasing both pairs. The owner worked with me. and gave me the best deal he could. I was very satisfied. I wore the fall boots, most of the fall. Both pair were already water proofed and good to go. I am now wearing the winter pair. They have to be the most comfortable boots I have ever worn. Will definitely be purchasing more product form this store. Not only were my boots amazing, the man I purchased from, and gave me full attention, (Bashar), was amazing. Such a kind man. Thank you for making my purchase easy, and affordable. p.s. I highly recommend you shop here. They have way more than just boots. Sharon

Great family shop. A friend rated their service and friendliness as top notch and i fully agree…read more Upon entering the shop I had two employees ensuring that I was well taken care of. Later I met the owner, Bashar, and he gave me his full attention even though it was extremely busy at the time. Top notch service and they also had great shoes. They seem to only carry the top sellers and best value shoes because I loved all of them. I didn't even need new shoes but I bought two nice pairs for great prices.

I have brought my boots to these guys for years. They put a lift on my boot. Recently they did my…read moreRedwing work boot. Amazing Job! I recommend them for all your boot repair needs!

The worst ever! Had my 25 year old cowboy boots in for new heels and toe tips. They ended up…read moreputting rubber soles over my leather soles, so then had double stitches, the toe tips were not flush with the boot and the nails kept sliding up, so toe tips fell off, went back to ask them to fix their mistakes, and the old man started yelling and swearing at myself and my sister. He even laid hands on my sister as he told her to get the f---k out of his store. He said their work was perfect, then told me they DO NOT honor their work or stand behind their product!!! Security came in because they heard him yelling at me. In the end he refused to check his records, refused to acknowledge that he even repaired my boots, gave us the finger and told us to get out! We asked how he could treat paying customers this way, he replied that he did not care about his customers!!! I have never been treated so poorly! He has a very bad reputation with the other shoe repair shops, guessing I am not the first abused customer!They have another facebook page and website under Marlborough Mall Shoe Repair!!! Bad reviews on that one!! No wonder he needs two sites!! Horrible business!!

They are old school did great job on my boots clearly explained what they were doing and it worked…read moreout really well. Wonderful people to deal with.

Clearly botched my topy and wouldn't repair it. Took it to another cobbler who was baffled at the…read moreshoddy work.

This business is a wonderful support to our city. A lovely couple own it and give back where they…read morecan. We support their efforts with our business.

I've walked down Stephen Ave many times and never noticed this place. And then I needed a cobbler…read moreto fix a strap on my leather handbag and Yelp showed me this place as the closest to my work. I walked in the front door and down the stairs and was immediately greeted by an older gentleman, who I suspect is probably the owner. I showed him the broken strap and he assured me that they could fix it, and that it would take about 2 days. He told me $30 to which I balked at (the bag was from Value Village originally...) and he dropped it to $20. Great. You do need to pre-pay here and they give you a pickup slip. I was then sick for the next few days and he called me twice to make sure I knew when they were closing for the holidays so that i could pick it up beforehand. When I came back the bag was ready and I couldn't tell which one had been broken before. In short: super convenient location for repairs, but not necessarily the cheapest.

Convenient service of dry cleaning and shoe repair at the same location. Very friendly people,…read morereasonably priced, great work in my sandals.

I bought a pair of boots online and whoever packed the boots, forgot to include one of the top…read morestraps! The company would not answer my emails, so I bought them in to Tony to have two new straps made for the boots. I am SO happy with the finished product. He pays such close attention to detail and does such good quality work! I also had a backpack repaired here and it looks as good as new! You really feel at home walking into this shop, as both owners are very kind and friendly! I highly recommend!