Have worked with over a dozen mortgage brokers over the years and Shelly is, by far, the best…read more Shelly and her team are knowledgeable, professional, and friendly. Rates and fees are the best around.

Shelly Roark is badass and everything you need in a Mortgage Lending pro. She was available,…read morecommunicative, clear, and intelligent regarding all my dumb questions. This is who you want to work with when buying a home.

After having rented houses for years, we finally decided to look into buying a home. Deborah at…read moreCapstar Lending came highly recommended from our realtor, so I gave her a call. Now, having successfully and smoothly closed on our new home, I couldn't be more thankful for having Deborah to work with. Deborah is extremely knowledgable and helpful. Her ability to understand our budget and goals and articulate details and ideas to work with our goals was top notch. She was always really on top of the process, making sure to get everything she needed from us as early in the process as possible so that we wouldn't have to be scrambling at the end. She was always readily available if I ever had any questions, and she would often reach out to me to provide any updates as well. I know a number of people that had difficult lending experiences, and fortunately we had the opposite. Deborah was always clear and confident and we were never having to question if things were going to work out. The Lending side of home-buying can be stressful and confusing, but with Deborah, it was a very smooth process. I would absolutely recommend Deborah to anyone and everyone. I wouldn't ever consider using anyone else for as long as she remains in business.

I did realize at a certain point they didn't have a loan product for me given my situation. The…read moreproblem I have is that Deborah could of (1) suggested I go somewhere else for a cash out refi/HELOC (not a construction loan as she suggested); and (2) dispense with the unsolicited financial advice as to unloading my current property. I've had much better experience since then with Suzanne at Barton Hills Mortgage.

Absolutely LOVE her!! She assisted in the purchase of my…read morefirst home at the age of 25, in 2011. She is now assisting me in the purchase of my new home build. (2017) The builder lender was an awful experience, and they gave me 4 different PITI's on the new home and could not remember what I was putting down on the house. They were difficult to work with. I only attempted to work with them because they were going to pay $4000 towards my closing. I immediately called Wendy asking for help. I was stressed and confused at what was happening. She quickly reassured me, pre-approved me, and walked me through the numbers. She has been a blessing and I love that whenever I have a question she is there. If you need a loan, she is the woman you need!!! Highly. highly recommend her!!!!

Had excellent service, Wendy and her team answered every question I had and took the time to…read moreexplain everything thoroughly until I understood and felt confident in my decision. Wendy look at different options and we went through each to find the best option for me. I truly appreciated the time and how easy they made the process. I highly recommend them if you are buying a new home or refinancing. The service was excellent.

I first met Denise on a listing a few months ago when she represented a buyer who was bidding on…read moreone of my listings. I was so impressed with her communication, professionalism, and determination that she was the deciding factor on why that buyer one the deal. Denise and her team are so thorough and engaged from start to finish! Actually, EVEN BEFORE the start of the contract she makes it a practice to reach out to the agent and assure the qualifications and merit of the buyer. I love that I received status updates proactively throughout the journey each week and knew exactly where we were in the deal. If something came up, she was the first to know and had possible solutions to ensure we stayed on track.

Like I said in my previous review (5-stars), Denise would be my first call, and she was. We've had…read moremany issues with a certain mortgage company around the beginning of the pandemic, and I knew that a refi would be the only way to get out from under the unethical treatment. It was a long process, but Denise and her team worked hard to keep things on track, and even talked me down a couple of times. It was a HUGE challenge, but she and her team stuck with it, and we did it! Refis seem like they are just routine transactions, but I gave them a doozy. I am so happy to have worked with Denise for this refi, and again... she is 5 stars all the way!! I hope that it will be a while before needing another mortgage, but at least I know that I can go to and count on Denise Hosek. She is THE BEST!

Just incredible!!…read more Arien entered into a transaction in light of the fact that a prior lender was struggling to close a very complex deal. Within a mere two weeks, she achieved what the other lender couldn't accomplish in the span of two months. I was extremely impressed by Arien's professionalism, who exemplifies what a banker should be. Based on this wonderful experience, I will be referring to and using Arien as my go-to broker. She is incredibly knowledgeable and experienced, making her an absolute pleasure to work with. She consistently went above and beyond and kept us well-informed throughout the entire process. We were very fortunate to have had the opportunity to work with Arien. Thank you for everything, Arien

From the moment I was put in touch with Arien and Independence Title as my Mortgage lender, she hit…read morethe ground running. Not only did she get things going seemingly immediately, but she also has an amazing quick witted personality. She seemed to always be ahead of the curve with literally everything. She is beyond knowledgeable, and can either answer any question you have at that moment or will find out and get you all the information you need. However, the best part of the entire process was that I felt like I truly did nothing. On occasion I would get an email from Arien with a form for me to sign and return, but there was never any hassle. Her phone calls are always followed up with emails reiterating talking point and just for you to have for your records. From the get go she told me "no news is good news," so I never had to worry about if everything was going accordingly if I hadn't heard from her. 10/10 would recommend Arien and her partners. Also, bc it matters to some people, she is an absolutely gorgeous woman too!!

We are repeat clients of Ms. Julie Nichols. She is very dependable and had proven to us time and…read moreagain her mortgage experetise and professionalism and business ethics. We appreciate her effective communications, prompt attention and accommodation and systematic approach. Impressive attention to details and yes! does not waste any time to serve our needs and concerns. Thanks Julie!

Julie helped us originally with our very first home mortgage a few years ago. She kept in touch and…read morenow we just used her again for refinancing. It was so smooth and easy. Interest rates are so low right now it's a great decision for most. If you are buying a new home or need to re-finance, Julie and her team are the best!

We have used Suzanne and Barton Hills Mortgage 4 times. I think the best part of our experience was…read moreSuzanne treating us like family. My wife and I were home buying novices (and eventual refinance rookies as well). Each time, she was such an incredible resource to us. Each time Suzanne has been fast, thorough, and thoughtful. There may be a lot of options for possible mortgage brokers, but if you want to really be taken care of - go with Suzanne and her team at Barton Hills Mortgage.

New to Austin and did not know where to start with looking for a good mortgage broker. My wife and…read moreI met her husband Scott who we used as our Realtor. Scott's recommendation for Suzanne was 'she's the hardest working broker out there', and indeed she was. Aside from that I saw her reviews on Yelp and we talked for at least an hour and clearly she is prepared to explain what a good broker should do for their client. Suzanne really knows this business and has weathered the storms of real estate. Emails and phone calls were always quickly returned. We we able to close our loan in 20 business days - amazing. Might have been faster if I had gotten forms back to her quicker. It was also great to work with a husband/wife team. Scott is an incredible Realtor and we had complete faith that he would find us the right house and handle the negotiations professionally.

Having gone through the recent house buying madness that happened in 2021-2022 I've had a few loan…read moreexperiences. As one should do, I shopped around for lenders (at least 4 different ones) and Stephanie was the only one that went above and beyond, providing personal attention and research for my special homestead case. When you have a couple of hundred thousand on the line, you want to be happy with your purchase on every level, and Stephanie Donell gave me such peace and mind. It was a wonderful experience. Stephanie and her team were very personable, responsive and worked around the clock, especially when it came close to closing escrow. She hopped on video/phone/email a couple times anytime I had questions and I never felt like a "transaction". She was so patient, sweet and warm, but most importantly she was experienced and knowledgeable. If I had a question she did not have an immediate answer to, she always circled back and answered after doing some research. On the day we closed escrow, Stephanie sent the cutest leather keychain with embossed lettering "home sweet home" which I found to be such a sweet and personable touch. What I found particularly impressive was that even after escrow closed, and we were settled in, the relationship was not over. Her company invested in software (Homebot) which sends an update once a month to keep us updated on the house value along with money saving tips. She always encouraged me to reach out if I had any questions, and about almost a year later, she followed up and gave me an advance heads up on what to expect for property taxes. She even personally helped me calculate estimated property taxes for 2023 so that there would be no surprises when the time come to pay. I highly recommend Stephanie for loan services and if and when the time comes again to purchase another home in Austin, I will definitely use her again!

Stephanie is wonderful! She went above and beyond each step of the way. My loan was a little more…read moreinvolved than most and Stephanie led the process expertly with great care. Her knowledge is evident, her experience was invaluable and she's a kind, positive person. I'm certain we wouldn't have closed on time without her. I'm so grateful I decided to work with Stephanie. Thank you!