windows are terrible, can't even see through them and supposedly have a lifetime warranty but we've…read morebeen getting jerked around for 2 years and now none of the emails they ask us to send pictures too work and they will not call me or answer my calls

Had siding installed. Breaks easily have several holes in siding. Backing is not supportive…read more Constant run around on install No show. No materials.

Chose windows with sales rep who gave us contact info of 3 contractors. Mentioned she found them…read moreby seeing their trucks around town etc. At no point did she ever offer us an "installed by Pella Quote". Installation began mid Nov. At one point I heard a circular saw, they were trimming headers & sills because the windows were too big for the rough openings. I found out they were cutting the rough openings bc most windows were too big. The foreman and I determined at one point when they were trying to put in the upstairs bath it belonged in the downstairs bath. Turns out all the windows were in the wrong holes. And then we found one of the windows was not even ours. They had to pull out all the windows & put them in the right holes. It was at this time I met with the contractor & sales & we noticed several warranty issues. The living room, 2 of the 4 window latches were loose because the screws were stripped. Sales took pictures & was supposed to investigate. We also noted the felt insulation was mangled on the same window & a sash in the bedroom had a gouge in it & a scratch on frame of 1 window. I know all the installation issues happened due to the installation crew I chose but this was the crew I was referred to by their rep while never being offered a quote from Pella which would have included labor if future issue were to arise. Late Nov, I call to see what is going on with the latches noted a month before. She said she sent the info to service dept & she could not look up the info or ticket number on it bc they didn't allow her to use the computer anymore. I got the phone # to service & called them, the manager was not available. I called next day & they were closed. 3rd day I talked to Manager, as he look up my case he found it & said the ticket for the latches was just opened two days prior by the store. So, Sales realized they never did do anything about it. Had they done it in the beginning the replacement window would have been here with the correct window for the bathroom & I could have had it swapped out by the contractor while he was here. Servic scheduled a tech to come look at the latches. 2 weeks later, tech got here he said it was a manufacturing defect & said he could do a temp fix by putting in a wood dowel in the hole. Said it might/might not last & I had the option to swap out the fixed panel of the 3 panel assembly . A permanent fix is better than a jury-rig & opted for that. He opened a ticket. About a month went by & I reached out to Service to see what was going on & he said he was waiting for an answer from someone as to fix. So, I waited yet another month & called & he said that he was sending out 2 technicians to do the repair & he would have them bring the sash & paint & felt with them. The 2 technicians arrived & I asked about the plan, & they said "huh?". The agreed they were clueless as to why 2 techs had been dispatched since they had no plan. They came in & inspected the front window again. Both agreed the latch issues were a manufacturing defect & took a bunch of pictures again. At this point they tell me the center stationary window is not removeable & the whole unit would need to be replaced but it was covered parts & labor so not to worry. After 2 weeks, service said the new unit was to arrive on 4/22 & I would need to be here to sign for it. I replied: since it was covered parts & labor, that it would be nice to schedule his guys to put it in the day it arrived. He replied: only removeable parts & simple repairs are covered by that warranty & this situation was therefore not covered. He went on to say that if I got a quote, they would submit it to Pella for consideration & that at times they make full or partial coverage. I requested for Pella to do the reinstall so that I could be sure it got done right but they refused do the reinstallation. I got a quote & sent it, it was 450.00, he submitted it. I got an email saying that Pella had agreed to 1/2 the cost. I still felt that due to all the issue I've had with this project I wanted to pursue the full reimbursement so I emailed Servce as such on 4/10 but he did not respond. I called Pella customer service & shared this story. She put me on hold while she discussed with her manager & called Servic to discuss. She returned she said that Pella Corporate will only ever cover 50% & that the franchisee would have to cover the other 50% at their discretion. Yet service led me She said Service was going to call me but they never did. So, what I see from my perspective is that I have done absolutely nothing wrong but am being stuck with 1/2 the bill to remove & replace a unit at my expense that arrived defective. I contacted socialmedia@pella.com 2X before posting this review to avoid having to put yet another 1 star review. They never responded. Pella of Boylston & Pella of Springfield I discovered are both owned by same person and share the same email address to respond to reveiws

Unethical behavior of the staff from sales to installation supported by crude manager. Gave them…read more20k business. They pushed prices after negotiations, got the contract signed in cheeky manner with higher amount than what was agreed with the sales staff and approved by MassSave. No change order produced -- sent a letter stating that I should get the inspection from the Town whereas they were the contractor and Pella holds responsibility for any liability as per Mass Law and get their work cleared from the Town. Finally, the letterhead sent by installation department had a phone number 413-739-9239 which has already been disconnected. Highly unprofessional culture deeply rooted in lower level sales staff, installation staff and management. Here is the kicker -- installation team arrived at 8 am on the day of installation without informing the timing (despite a reminder I sent and asked for the time to kickoff) that disturbed the tenants and finally left black nails bare on the window frames. I will strongly recommend to find another vendor who has ok product but good service rather than going for good product and slimy staff to deal with. I am considering a legal action and report to BBB.

I adore this company! I had a large project done earlier this year and had a few questions about…read morethe windows they installed. Mark came promptly both times and answered all of my questions. Great service.

Very poor experience. All I wanted was a bathroom window replacement done with frosted glass…read more They sent out the typical sales guy who assured me that it was a simple job and that there would be no issues. They requested a 1/3 deposit that could not be paid electronically. This should have been my first clue. Then it took a month for the window to arrive. They then scheduled and showed up with a regular window. And they of course ripped out the existing window before checking. So I had to have the wrong window installed and then wait six weeks for the correct panes to arrive. Then spend two weeks going back and forth to schedule a new installation date. Then they flew in and out on the date and I finally had my window. And it took only 10 minutes following the job being finished before someone showed up from the company and demanded payment. Not throughout the whole process was anything given emphasis until it was time for them to be paid. Avoid at all costs.

Great Job doing my Siding, Windows, and Roof. Will definitely recommend you to our friends and…read moreneighbors.

Did an amazing job siding my house. Their pricing was very fair. They also replaced my gutters. I…read moream very happy with the detail work as well.

great service with a reliable, experienced carpenter with…read more credentials and community minded service. I would highly recommend James for any of your home carpentry or window service needs. I was very pleased with his prompt and professional carpentry work on my home.

James and his crew did an outstanding job on our home. We had replacement windows already installed…read morebefore we purchased the home, but the trim around them was atrocious. James wrapped all of our old trim with aluminum to make it look brand new while maintaining the architecture of our home with three stained glass windows. James takes pride in his work and does it right the first time without cutting corners, treating your home like his own. He is very personable, communicative, and will offer the right solutions for your unique project. On top of that, prices are very reasonable for the exceptional quality and care he puts into your project compared to the competition. The only issue I had with Bennett & Sons was not hiring them sooner. I am very pleased with their service and communication throughout the process and plan to hire them back in the spring to take on another project. 10 out of 10.

Absolute trash company that left me with a bathroom I could've got better results with by going to…read morea start-up company for less. Communication is F+. Communication is the worst and if they do communicate, you better record the conversation. Do you research on the other compaints before hiring this company. We have the receipts and pictures to back up what we're saying

I got my bathroom done. It was not the quality i expected. I feel like it was not installed…read moreproperly. I tried to call several times. They always say they will call me back. They never did the customer service is horrible.I will not be going to them in the future. Im just gonna have someone else fix it. I wouldn't trust them to build a doghouse for me. the pipes in the bathroom are leaking to the point that i have to keep a pump in the basement to pump the water out.

Jeremy just installed new windows and screens throughout our condo. These were full installs and…read morenot "replacement" windows. We could not be happier with his company's service, workmanship, and care. Just great people to work with and very highly recommended.

From the owner: Window Technologies specializes in window and door installation, repairs and more. We are an…read moreAndersen Windows & Doors Certified Contractor. We also sell a range of window and door products that vary in size, color, and shape. Let Window Technologies help you complete your home improvement project with our top-quality Andersen Windows & Doors products.

I can not say enough good things about Dave Miner and his Crew. I went to work on a Thursday…read moreafternoon and woke up to a new roof on my garage, and a clean yard. Dave came to my house and gave me an estimate, and even though there were extra layers of shingles to dispose of he stood by the original quote. I will recommend him and his crew to anybody looking for roof repair.

Completed the work 2 days after I signed their contract and finished it in one day. I could not…read moreexpect anything better.

Phil Beaulieu & Sons completed an addition on the back of my house. I used their service before for…read morereroofing my house. Both times my experience was out standing. The addition was even better than anticipated and was completely done in less than 6 months +/- and their price was as competitive as a sun room we originally wanted. The quality of workmanship is incredible. They came in on budget as stated by the contract and we only had two change orders which were from us. I would recommend them for any home improvement project you may have for your house. Very reasonable and great to work with.

I hired this company to put siding on my home, and new gutters. I purchased my home in 2012, and I…read morebelieve it was 50-52 years old. All the shingles needed to be removed, old gutter, etc. I chose this company because of their long years in the community doing home improvements. A young man came out and we went over what needed to be done. A quote was sent to me, and date to start noted. They stripped the house shingles and took gutters off and began insulating, installing new siding and a vendor of theirs created and installed new gutters. Shutters for 3 windows were installed ( ordered 6 sets but their supplier only had 3). the house looked beautiful after the work was done, and they finished about week late but in time for me to attend to a medical matter. Later that year (2020) my handyman noted that the new gutters he was trying to clean of leaves, had a tighter access area as the roof overhung the gutters now by 3". Not a problem ever before. I consulted a roofer who climbed up looked at it and measured the roof shingles overhanging roof to 3-3 1/2". I called Al Beaulieu to advise and sent photos so that he could see the issue. I said this needs to be fixed. He said your roofer did a bad job, we are not responsible. I said I bought the house with the new roof on it, so have no relationship with that roofer. I said I should have been made aware that the roof will overhang the gutters 3+ inches BEFORE the gutters were put on... I would have upgraded to 6" gutters to accommodate. I spent almost $20,000 with Beaulieu on this job and I have no additional funds to repair this and I should not have to bear the cost of correcting the gutter job they did. He refuses to upgrade the gutter at his expense. I did not read previous reviews on YELP about Beaulieu and am sorry I did not. I thought they had years of experience and a good reputation. I strongly advise going elsewhere.