Very efficient on time friendly service they are all so cool!…read moreBeen here twice with no problems. Quality work and will work with you. Hidden gem on the east side love it here.

They replied right away and explained their process. That's a great start for me to give them my…read moreproject!

I called Scotty's body shop with a stressful situation regards to someone vandalizing my pickup…read moretruck and slicing all the tires I called my insurance carrier I got a claim number call Scotty's right afterwards Robert answer the phone said he was busy right at that second he said he would call me right back that's exactly what happened I thought when you said that oh yeah that's what they all say but he did everything he said he was going to do but taking care of my truck taking care of the insurance company taking care of the rental car situation I needed and along with Robert being amazing his sister Kim was great Pleasant and very knowledgeable of what was going on in the shop and at the office area . Scotty was amazing and I think it is really great that brothers and sisters work together and work well together their staff are very well behaved and polite the shop is clean and neat and orderly and everybody pitches in and helps take care of things I could have not asked for a better crew to help me with the situation I was dealing with and everyone knows how hard it is to deal with insurance companies but Robert and Kim and Scotty took care of everything they said they would do and even more if anybody needs people to help them with body repair tires Wheels it doesn't matter they will help take care of it . I would recommend them to anyone that ever has any issues that go wrong with vehicles they are the people thank you Scotty's body shop for all that you did for me and my family and doing it very stressful situation other than my pickup I had a granddaughter very ill and Scotty I mean Robert took the time pray for my granddaughter over the phone and it literally changed our lives as a family my granddaughter is well she's got a long road ahead of her but who would have ever thought that you need an estimate on my truck would lead to meeting an awesome group of people to help me get through all of it I can share more of the gifts and a blessings that came my way by meeting Robert and his brother and sister thank you guys I will be eternally grateful for all that you did. Jeff S

Got in for hail damage estimates. We were told about 20 minutes but actually ended up taking an…read morehour. Price we were quoted was absolutely astronomical. I'm assuming it was to keep people from using their services due to backlog of dent repairs. Price to fix my vehicle was upwards of $6-7k. Not saying I didn't have hail damage, but they wanted to replace trim that wasn't dented as well as other items on the vehicle with no damage to them. No thanks. Wish I had a better experience.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Brought my grandpas old truck in for an inspection and change out of some fluids. They priced me…read morefairly and got the work done in a timely manner, with excellent service. Not to mention, I was greeted by Gretchen the cat, couldn't recommend enough!

I'm not sure why it took me so long to write this review, but here it is: I've only gone to them…read morefor car issues, and I've been coming back multiple times since I moved to Iowa about two years ago. And let me tell you -- they're genuinely one of the best things that's happened to me since moving here. Honestly... they might even be the thing that could convince me to stay. Right off the bat, Joe stands out from the stereotypical "rude, crude, straight-to-the-point" mechanic image people might have. He has great manners and a soft, welcoming attitude. You can tell he's ready to actually listen to your concerns -- and not just listen, but address them. He's patient, thorough, and willing to have a real discussion with you about what's going on. A lot of mechanics lose people from the beginning simply because they don't listen. Joe does, and that already says a lot about how knowledgeable he is. But his wisdom doesn't stop there -- he also knows when he needs to learn more. And honestly, how can someone not be smart when they're always curious and willing to keep learning? That curiosity really showed when he was working on my 1991 Bronco -- a car that's before both his time and my time. He wasn't afraid to call in a former Ford mechanic to ask questions and get support. Together, they turned that Bronco from "this thing might fall apart on the road any minute" into something close to its prime again. And I didn't have a single problem with it throughout the absolutely merciless Iowa winter. So yes -- you can rest assured that whatever car you bring in, they'll do their best to take care of it... even the ones that were around before they were born And it's not just curiosity -- it's passion. I still remember Joe saying to me: "It doesn't matter what it is. I will fix it." As someone pursuing a medical degree, I was genuinely inspired by that mindset. Fix what needs to be fixed. Help those who need help. I'm taking that energy into how I want to treat my future patients -- and you really can't go wrong with that attitude. Last but not least: their shop works with Affirm, which lets you pay through a payment plan. That has been a tremendous help for me as a broke medical student -- and I'm sure it's a huge benefit for others in the community too. If you're not looking to be treated like just another source of revenue, rushed in and rushed out, this is the place. What Joe and the team offer is the kind of service that turns into a real relationship built on trust. I'd honestly go to Joe for motorcycle questions too. So if you want the "good old days" vibe where your mechanic actually cares, if you're someone who feels nervous going into a shop alone (especially women who worry about being taken advantage of), or if you simply want honest work at a fair price -- give them a chance. And I also want to give Casey a special shout-out as the behind-the-scenes hero. Thank you all so much. There were truly times you saved my ass, and I wouldn't have known what to do without you. Fantastic work -- and I hope you get even more recognition for what you do. And once again, I'm sorry for the late review -- it was long overdue!

Cannot say enough how much I appreciate CB Grimes! They were so great to work with. My car is…read morerunning better than when I bought it, and they walked me through the process beginning to end. I never felt like I was in the dark about anything and they made sure to discuss everything with me before moving forward with repairs, and I knew exactly how much I'd be paying when I picked my car up.

All said & done, they didn't charge for each repeated visit. & on the last visit they replaced…read morefactory bolts, as a courtesy. So all in all, I'm satisfied as the car's alignment once again feels right. Over the top courtesy, but i'd like to see a little more attention to detail on the work side in vehicles. And possibly making a deal with a car wash place & give a courtesy wash out if something needed correction.

So I've been here four times, three of those times have been this year (no fault of my own, I…read morepromise), so I have pretty extensive experience with this place. Chad and his team have been amazing each time - timely, transparent, and helpful in navigating insurance companies. The last claim required an adjuster to come out and evaluate my vehicle, and he had nothing but good things to say about Chad and Action Auto Body. When you have a claims adjuster saying good things about you, you know you have a good reputation. I also needed a windshield placed and Chad stayed after hours to get it done so I had a vehicle to drive the next day. Overall super pleased with Action Auto Body - I picked it out a few years ago on a whim because it was close to my apartment at the time, but so glad I have a place to take my car for work when I need it. Also, quick tip - if you come here enough, you might even get a free Action Auto Body t-shirt :)

Everything about this place is phenomenal! Everyone you work with is professional, kind, warm,…read morewelcoming. They treat you with the utmost respect and they see you as a whole person and not just as an extension of your vehicle. They did amazing work and were timely with it. They were great at communication and they went above and beyond to help me.

Deceitful sales with the extended warranty. They push you into buying it but leave out important…read moredetails.

I could write a book on the bad experience we had with DeYarman's service center but I will…read moresummarize it to this: bad communication, and poor follow through. We were misquoted on the diagnostic cost, we were told we needed an airbag module we were never given a price for so we could never actually have the service done, and despite calling in a dozen+ times over the course of almost two months we were never followed up with whenever we were told we would be called back. DeYarman has not tried to do anything to make things right which is what is really frustrating. If you plan on having your Ford vehicle repaired I would do some research and try another shop.

It was a tremendous experience, as Gerber was incredibly communicative and always ahead of the…read moreprocess, displaying expertise and professionalism throughout. This entire experience was great because they were on top of things from the onset, and their interpersonal skills were elite. We knew that we were in good hands from the onset. They dealt directly with the insurance company and the manufacturer, eliminating our need to make many calls and easing the entire experience after a nasty collision. Thanks to Adam and Nick for doing such a great job.

Nick and his team are amazing! After backing into the side of my garage they helped to fix it up…read moreand then touched up paint on my Hylander too. Thank you all for being incredibly kind and quick to resolve my car blemishes.