Terrible customer service. The welcome desk was anything but welcoming. With or without an…read moreappointment, you're sent from one line to another with no clear direction and no end in sight. The staff at the Williamsburg DMV do not seem interested in helping customers and are often rude, showing a complete lack of basic kindness and patience. I was only trying to renew my ID, yet I was given confusing and unhelpful information. I ultimately had to go to another DMV location, where I was informed that I did not need any additional paperwork to renew my ID. This made the entire experience at the Williamsburg DMV unnecessarily frustrating and a complete waste of time.

Efficient and quick! I had to replace my Driver's Licence…read moreand upgrade it to Real ID. I checked the waiting times on the WWW, and then signed up for an E-ticket (use: https://appointments.dmv.virginia.gov/OABS/Appointment/Index/f9d2f0ce-2853-4b10-969f-2cfcdc543d1c) to "Get in Line" with an ETicket. Once I arrived at the location, I was quickly called up to the window (wait time: less than 5 minutes), and the clerk handled my application in a friendly and efficient manner. Less than 20 minutes total time and I was done.

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

We have always had a great experience at this DMV Select in Poquoson. Service has always been…read morequick, and informative. If they do not know the answer, or they can not help because they only offer certain services, they will point me and/or other customers in the right direction. Recently we were there and we were in and out in minutes. All we had to do is switch plates around after buying a new car. The service was great. The clerk was so nice, helpful and knowledgeable on the service we needed. The parking lot is large, and shared with many other businesses. Once inside the DMV select office is to the right down a hall on the first floor.

Rude customer service…read more Four (4) employees to three (3) taxpayers. Got there early with another customer, and we were both told they were on lunch break and to sign in with our cell phone no. We waited in our cars and then realized it was 1pm; and went in. We were very polite and after I waited 6-10 min once inside the trailer; I was beckoned and loudly asked: "what's your name!" I told her and in the small office everyone obviously heard. Then I got the 'third degree': You're not on this list, you don't have an appointment, etc ...,,,,,,,,,Then she loudly ordered me (and I served in the US Navy) to just take a picture on the door of our website! After that ordeal; I explained how I just made an appointment to correct the error DMV had made for GARAGE JURISDICTION; how I was told by the Commissioner of Revenue of Rappahannock Area via emails (professional and polite)to make appointment and visit KG DMV which I did; how I was a teacher and had today off only, my return move back to VA from another state, etc., etc, THEN!: SHE FORCEFULLY handed a paper to me. I asked where does it show jurisdiction and she just blatantly looked at me with a grim face and pointed to the bottom of my corrected registration. I looked and found it, then quickly ran from those evil people! *Not one employee got up to check over our names on the list where we wrote our names while we waited in our cars as told! I wanted to tell the DMV ladies in that trailer office: "I really am a human being and an adult. I don't mean to bother you and get my paperwork in order so that I am not taxed by the wrong jurisdiction and that KG DMV gets their personal property taxes and that I'm not fined hundreds upon hundreds of dollars$$$ for an error DMV made- PLEASE HELP ME the taxpayer???!!!!" Sending prayers.......

It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Our first experience at the DMV in located in the Ashland Hanover Shopping Center was great…read more Unfortunately, my mother misplaced her Real ID, so in April 2025, we made the journey back to the Ashland DMV for a Real ID replacement card. I told the guy at the information desk that I had made an afternoon appointment to get my mother a replacement Real ID card and that we were there earlier this year. He directed me to stand in a long line. I stood in line, while my mother sat down. When my turn finally came, and I told the woman at the window, we had an appointment to get a replacement Real ID card, she said I had been directed to the wrong line. Although the lady had returned to the information desk, I wasn't about to stand in another long line again. Maybe the woman at window 1 was a supervisor because she advised the woman at window 2, to complete my transaction. We should have completed everything and out of the DMV within 30 minutes or less. We were unnecessarily at the DMV for two and a half hours! This message is to the managers: everyone should know their job but its especially necessary that the person at the information desk, knows their job. They should direct customers to the correct lines and provide the correct information. Employees should be cross trained and training should be on going. Everyone is a customer and everyone's time is valuable.

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

AMAZING DMV EXPERIENCE…read more Leaving the Central Richmond DMV in record time; I cannot believe how easy and/or breezy that was! " No appointment line" to get a number was about 3 people deep, took a few minutes wait to talk to a friendly & efficient rep and get a number. Barely sat down before my number was called and I was helped at the first window by a total sweetheart who instantly registered and delivered my new EZ Pass transponder. Very impressed, probably not going to any other DMV now that I know about this one .

Who rates a DMV accept maybe someone who is angry for poor service and needs to lash out. Me. I…read morehave been a licensed driver in 8 states... so that's DMVs in 8 different states I've had to deal with. So when I say this DMV is hands down the best, I have plenty to compare it to and mean it. No matter the time of day, the employees are friendly. More than friendly, they're knowledgeable and desire to help you. Even with no appointment, it's amazing how quickly you can be seen and on your way.

Replace the entire staff and management tried to file for a title for a moped and got turned away…read morewith no direction. I was told I can not get a replacement title I would have to get a title from the previous owner that did not have the title themselves. Found documents saying they are able to file and give me a title still turned away

Best DMV I've been to in VA. I will continue to drive 20 minutes. Employees are actually friendly…read morehere vs others I've been to!

Very positive experience! I made an online appointment and they were very pleasant, prompt and…read moreefficient. The security guard is helpful, parking is easy and the facility is clean. It far outshines the DMV located at Johnston Willis and should be the choice of residents needing a Chesterfield location. Thank you!

This location purposely does not provide full information to make things more convoluted. If you're…read morehere to get a real id know that you can pay to have a marriage or birth certificate (if you were married or born in Va) printed at the time of visit. Most but not all employees are not polite. It was an extremely poor experience all around and quite sad.

I have visited this DMV. My visit was easy only because I made an appointment. The walk in line was…read moreall the way out the door. I was the only one in the appointment line and passed by about 25 people in the walk in line. I felt bad doing it, but when I walked out passing some of the same people in line, I felt good. The service was good and the rep had questions for the supervisor who answer her brashly. At the at moment I was relieved to no longer be working anywhere. My advice is to go online and make an appointment- it is very easy to do that.