I went into West Omaha Auto Body with an open mind thanks to the good reviews they've received on Yelp. However, I must admit that the actual service failed to live up to this billing in any way shape or form.
I went there to get an estimate on some body damage on my bumper. The woman working there informed I would need an entirely new bumper for some relatively minor damage, and I thought this was odd given three body shops in town had told me it was clearly repairable without replacement.
She gave me an estimate that is literally 68 percent higher than that I received at two other Omaha body shops. When i told her that, she said, 'Well you better get in line there as fast as you can then,' and 'We couldn't even paint it for that.'
To me, this is a blatant admission that you charge much more than other and are more than willing to admit to their potential customers before sending them out the door. I just don't understand that business strategy. To top it off, this woman was extremely rude and seemed like she could take or leave my business.
With so many other body shops in Omaha, you'd think they'd want to acquire more clients by treating them nicely, but obviously this is not a priority of West Omaha Auto Body. The reviews are good (at least four of them) on Yelp, but I've since been told endless horror stories about dealing with them when I went to find a better price and a business that cared about my needs.
I would urge you to seriously consider your options wholeheartedly when considering using West Omaha Auto Body. I don't want to be treated like my money and car doesn't matter, nor do I want other patrons to be given the same treatment. read more