Thank you for the shirt recommendation for our flats fishing outing. It kept me cool and with no…read moresunburn for the day trip on the flats in the middle of the day. Top of the line shop and people.

Best Salt Water Fly Fishing Shop in the Florida Keys with brands like Orvis, Tibor, Rio, etc. etc…read more The staff in the fishing dept is very knowledgeable and most helpful. Located right out on the Pier on Key West which makes a walk out there from Your vehicle both an adventure and a great photo op!

They advertise a work with the customer strategy, but this is not true. The rental price for one…read morenight is the same as for the three nights. I have no doubt it is a great deal for the three nights, but it is outrageous for one night.

I have been in sales my entire life, when you are in this line of business you always have to act…read morein the best interest of the customer so they keep on coming back and refer you to others for more business. This was not the case with Camping Florida Keys. While preparing my trip to Dry Tortuga National Park, John from the Yankee Freedom suggested me to rent everything needed from them. I did some research on their website and it looked good. While the trip was approaching I found myself with almost everything needed for the camping experience, the only missing piece was the tent that we were hoping to buy on the way to the Keys. Once we arrived to the Keys and without a tent, my girlfriend contacted them to rent just the tent, the number was like $75 which I could have bought from Amazon for the same price or even less but we did it since time was against us. The tent was delivered to the port the following morning, we did our adventure and returned it with a very small hole (around the size of a quarter) so they kept the deposit of $150 until they came with the final "resolution" that ranged from a patch to a brand new one for the "modest price" of $375. Let me add that the small hole was not due to negligence on our part, it was the result of a natural event caused by a hermit crab attempting to break into our tent. This repair should have been just $20-$25 to put a patch and move on in a classic fashion, instead they charged $75.00 for the following, and I quote their email: "Attached is the receipt for materials totalling: $19.33. The remaining $55.67 is applied to time and restocking fees". Really!? Restocking fee and time for something that is exactly what you do on a daily basic. I'm out, buying my own tent for the next trip coming up in November.

Never thought I would have a beer in a bait shop. Great service and a true character behind the bar…read more/ checkout counter. Go for the beer, stay for the fishing tips.

We visited both "sides" of this great store and fell in love with them both…read more While my husband did business Stacie in the apparel shop, I stopped in next door for some take-out beers in the bait and tackle area. Becky helped me there, and she was so friendly! (I wanted to buy her a beer, but she was working). Great selection of items in both shops. Husband found a comfy T-shirt, and it was hard to get him out of the bait and tackle area!

I have done quite a bit of business with Eric and the crew they're absolutely amazing great…read moreselection a friend of mine bought a whole B 10.5 it was just a little bit small for him he called up after using it a couple of times and asked if he could trade it in they were more than happy to accommodate him he was able to get a 12.5 hobby and the trade-in value was exceptionally good he ended up paying $200 difference. I recommended my friend to them and they did absolutely wonderful this is a company that I highly recommend at any time. If you want to rent, by, or just try out one of their items this is the place they're amazing

Great store if you're into fly fishing or just want a few nice pieces of clothing. Upscaleread more

Wonderful store for anyone who loves the outdoors. Huge selection of SUP's, Kayaks. Bicycles,…read moreclothing and all kinds of gear and accessories. Staff was super friendly and helpful. Rented a kayak for two days, and will be back here on every visit to the keys! Highly recommend!!

Bethany was very sweet and professional assisting us with last minute repair on our trailer while…read morewe were visiting from out of town.

The staff was amazing! I am retiring soon and wanted to start fishing from my Kayak. I have no…read moreidea what I am doing and I was honest and up front with them. A very lovely lady helped me in what equipment I needed and walked me through the process. Wonderful customer service, an amazing selection of poles from very low priced to several thousands. If they don't have you don't need it! I look forward to visiting several times over the next few years.

Nasty people - dropped $200 on bait and they told me "you can drive down the road for a bathroom,…read moreyou can't use ours". There's plenty of other bait shops to support instead who are run by pleasant people.

Khouri at the Islamorada West Marine exemplifies customer service. I called at 5:50pm on Friday in…read moredesperate need of a 7 pin trailer adapter as mine went missing and I was departing Saturday morning. Khouri verified she had stock and she STAYED OPEN!! so I could get there at 6:10pm. She showed me multiple options and checked me out by 6:13pm, after closing. That is customer service.

This new location is super nice and they have a pretty good stock considering most places are low…read moredue to COVID. Everything was organized, clean and easy to find. The older gentleman working the register had a really stinky attitude though. So foul another worker had to come assist us in our return. Which he almost gave us too much money back for. Our conscious wouldn't let us accept the extra cash but I would have loved too if it would have taught him to be a little bit nicer. I know people have bad days but that shouldn't be an excuse to get loud with customers.

We are new owners of a Jeanneau 895 NC boat. Shopping at West Marine was exceptional! The selection…read moreof items we did not even know we needed, the support and advice from the friendly staff and the fair pricing make this the place to shop for boating needs. I will be back! Thanks

My boys were looking for bait and tackle and the guys working there were really kind and helped…read morewith what they needed to fish locally and recommended good fishing spots