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west elm

2.2 (69 reviews)
Closed 10:00 am - 7:00 pm
Updated 2 months ago

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Vish E.

Nov 2024 - West Elm in the holiday season is beautiful Their collection is great, relatively affordable I worked with store associate Kimberly and she was very helpful for my selection of a coffee table Our coffee table finally arrived and we it

Frances L.

Beautiful furniture store in the City Center. I was shopping for a new dining set and counter stools. I had browsed online and liked looking at the products in person at the store. The employees were all very friendly and helpful. One employee in particular was great and she helped me pick out fabrics to match my room. Ordering was simple and I can't wait to receive our furniture!

Broken Bed Slat

Do not purchase any furniture from West Elm. Their quality has really gone down. I've was going back and forth regarding a bed I purchased back in 2022. After several phone calls and finally an email to the CEO, the public relations department with both West Elm and Williams-Sonoma we finally agreed on a new bed. Dec 2024, I received the Simple Bed Frame. May 1, 2025, one of the slats that holds my memory foam mattress cracked in half with the potential of two more slats cracking in half. From May 1st until today I never received a phone regarding replacing the slats. It wasn't until I emailed the CEO and the public relations department again, did they call me back. Now they are saying they will replace the same slats which per their own sales representative in two separate stores, I was advised that those slats cannot hold a box spring and standard mattress. As you can see from the pictures below my mattress is not thick I will update once I hear back

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8 years ago

Great location!! Friendly staff and love all their stuff. They also have free design services which is nice to utilize.

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Ask the Community - west elm

Review Highlights - west elm

I want to compliment Michelle Vanhille, Assistant Manager at the San Ramon West Elm.

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Noa's Art - In conversation during free art and interior design consultation, an important factor in choosing art.
Alamo,ca.

Noa's Art

5.0(18 reviews)
1.6 mi

This is an incredible way to decorate your home with REAL art that comes to your door. Noa is the…read moreowner and in most cases the designer of the pieces that look best and work in your home and with your style, taste and current decor. She came into my home with dozens of options, hanging canvas's up on my wall where I was able to study them, take a picture and feel the art in the space - then - all of a sudden, I turn around after she has put another two pieces up and WOW that's it. I would have never picked what I picked in any store - but seeing on my wall in MY living room - I knew - it spoke to me, and that was it. The framer came shortly after, framed it perfectly and it's now hanging on my wall. Do you know how many pictures and how much time I would have had to lug in my car and put up each piece only to probably return it and start all over again? Too many hours to count - too many holes in my wall - too many trips to countless stores. Noa is awesome, talented, warm, friendly and honest about what works and what doesn't AND there is no pressure. It's free for her to come and take a test drive of art in your home! Highly recommend!

Noa was wonderful! She had a great eye and understood our style after just a few minutes in the…read morehouse. The paintings she recommended were perfect for each room and what was especially valuable was her suggestions for optimizing the space. We already made a couple of the changes she mentioned and it has really elevated the room! Her style is very personable without feeling like too much of a "sales pitch". Her framer was also punctual and efficient, and available just a couple days after we bought the art. Would definitely recommend Noa's Art to any new home owners looking to create a beautiful space!

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Noa's Art - Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

Noa's Art - Free art & interior design consultation
San Jose To Santa Rosa
San Ramon, Danville, Pleasanton, Cupertino
and even Sacramento

Free art & interior design consultation San Jose To Santa Rosa San Ramon, Danville, Pleasanton, Cupertino and even Sacramento

Noa's Art - Free art & interior design consultation
San Jose To Santa Rosa
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and even Sacramento

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Free art & interior design consultation San Jose To Santa Rosa San Ramon, Danville, Pleasanton, Cupertino and even Sacramento

HomeGoods

HomeGoods

2.3(128 reviews)
5.4 mi
$$

I came here to browse. It was quite crowded on a Saturday around 1pm. Some clearance items were a…read morebit messy. But I do see a store associate working on cleaning it up. I didn't have time to wait for the cleaning so I left that aisle. Variety of items. I would come browse when I am in the area.

This place is more like HomeBads. I love Homegoods/TJ…read moreMaxx/Marshalls and even have a TJX credit card, but my experience at this HomeGoods has been consistently negative and has made me not want to shop anywhere related to this company. The main issue with this HomeGoods is its horrendous lack of customer service. I myself work in retail, so I understand it can get overwhelming and customers can be frustrating at times. Even in my worst moments, however, I have not treated anyone as rudely as the staff (especially management) here treated me (and other customers, based on other reviews). I purchased a Staub baking pan here recently. When I put it in the oven for the first time to cook dinner the other night, I heard a bang after about 20 minutes and found that the baking pan had broken completely in half inside the oven! It caused a mess in my oven and the jagged edges of the baking pan were difficult to avoid as I attempted to remove it. I double-checked the packaging, and it claimed that it can handle up to 572 degrees F (I was baking at 350). So, I considered the product must have been defective or damaged at the time of purchase. Clearly it was not worth the money I paid for it. I put it in a bag and brought it to the store to show them what had happened to get a refund or exchange or something. The manager (Christine or something that started with a C) came over and immediately addressed me with disgust at having to see the pan. Obviously it isn't ideal to see a dirty pan, but I hadn't cleaned it due to the jagged edges that were exposed by its total fracture in my oven, and mostly I just wanted to show them that it had indeed broken. I don't know what they require for a refund so I figured I'd just bring it. Having the pan in that state wasn't ideal or appealing to me either but unfortunately the product they sold had not worked as advertised. She began saying she can't return it because it is a health code violation and it isn't in "sellable condition." Girl...no one is asking you to eat off of it or resell it. It split in half. As a defective item, it wasn't even in sellable condition when I bought it - I just didn't know it yet! Then she told us that they are not responsible for what happens to an item after it leaves the store. However, nothing happened TO it; something happened BECAUSE of it not being a good product! Additionally, the fact you have a return policy at all indicates you are, indeed, somewhat responsible for your products after they leave the store. If a customer bought a sweater and later found it had a hole in it, they'd accept it as a return even though it isn't in sellable condition; how is this different? She was looking at us with disgust and suspicion as if we're somehow scamming them by returning a defective product purchased genuinely less than a week ago. We literally had to ask her if she wanted us to clean it then bring it back (still broken?) in order to process the return, at which point she said they'd make an exception and give store credit. Fabulous, thank you! I don't expect anyone to drop to their knees or beg forgiveness, and I get that I'm just one customer out of many, but I was pretty shocked at the attitude and lack of humanity provided by this manager. Not for a moment did she seem curious about what happened, apologetic for her store selling a defective product that could have injured someone by cracking in a hot oven, or at all capable of reasonable human interaction. I know Staub is just a brand they sell, and they didn't make the pan, but they still sold it. Maybe it got damaged in transport or cracked somewhere along the line, or maybe it was sent to them defective, but she only seemed to think that we were disgusting for even bringing it in and asking for a refund of a $30 product. As a customer I have never felt so judged and almost detested! I cannot emphasize enough the nasty attitude with which she addressed us and her total resistance to anything constructive or polite in the most basic way. Again, in my darkest hours as a retail worker (and I have had plenty ) I have never looked at or spoken to a customer (even the most ridiculous ones, which I didn't believe I was being) in that way. I'm grateful we got the refund but the process was so absurdly dehumanizing considering the fact I was majorly inconvenienced by this defective pan and the fact that it seems totally reasonable to return a product that did not function as advertised. This has made me reconsider having a TJX card and shopping at these stores; and I will definitely never return to this HomeGoods. If you made it this far and get anything out of this review it is that you should save yourself by never crossing the threshold of this Dublin HomeGoods unless you enjoy horrible experiences. If you do, I wish you luck!

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HomeGoods
HomeGoods - Exterior

Exterior

HomeGoods

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west elm - furniture - Updated May 2026

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