Completely Unacceptable Nightmare!!!
I have been going to West Davis Dental for over 10 years, have never had a problem with regular dental cleanings and the occasional filling.
However, if you're in need of a more extensive procedure such as a crown, I DO NOT RECOMMEND!!! I have just had the most HORRIFIC experience with them. I went in on May 28th for what should have been the first half of the crown treatment, it is now July 25th and Im sitting here with 8+ hours of my life wasted, with an UNCOMFORTABLE too big WRONG shade crown in my mouth. What would normally be a two-appointment procedure has turned out to be a 4 now 5 or more appointment ordeal!
(paid $681.25 upfront for the treatment, that with what insurance had already paid)
I have been seen and worked on by a different dentist every-time I have had to go back for this issue.
May 28th the day of the first appointment was a clear indicator that the staff was not up to par for the procedure. The tech who was assisting was unsure if things where right, she kept asking others for feedback on things, the temporary crown was uncomfortable from the get-go, they spent hours doing impressions and getting the temp crown to fit "comfortably". When I checked out, I notified the office staff of my upcoming travel plans and asked them to please schedule me in prior to the 11th if the crown was received from the lab by then. My trip was scheduled from June 11th to the 21st. I went ahead and scheduled what should have been the second half of treatment for the 21st.
Low and behold my temporary crown chips (towards the top where it connects with the gums) on June 15th while I am traveling out of state (it was never secured correctly to begin with). I call the office to ask if I should seek treatment or do anything in the meantime, they say "No" I ask them if my crown is in yet, they respond and tell me they had received it the week of June 4th....mind you I informed them of my upcoming travel and asked them to call me and schedule me in before I left so that I wouldn't have to wear the temporary for such a long time. From June 15th to June 24th, I am left with a VERY UNCOMFORTABLE CHIPPED temporary crown in my mouth.
June 24th, I go in expecting this already bad experience to be over for it to only get worse. The permanent crown did not cement correctly once placed or so they say, none the less I had to endure them cracking the permanent crown out of my mouth. the entire time the dentist and the tech where not receptive to my stress and anxiety as I had to endure this crown placement gone wrong. They sent me home with the same crappy temporary crown, the one that previously chipped.
July 15th, almost a month later my new crown is in and its HUGE! the dentist kept trying to shave it down to make it fit, she eventually gave up, requested new scans and sent me home with a new temporary crown, seems she realized the existing one was TRASH!
July 25th, I go into what I am hoping will finally be an end to this dental nightmare, only for it to continue. The dentist spent 15 or so minutes shaving this new permanent crown down because once again it was too large. They pulled up a mirror to my mouth before they cemented this crown for me to see it, with a gauze in my mouth holding the crown in place I could see about 25% of it in the mirror. They proceeded to cement it in; mind you, I have been numbed for this procedure, so my mouth feels weird.
As I am checking out, the office staff informs me that Josie office manager approved a $200 refund for my crown.
I head to my car and decide to inspect the crown a little further as the numbing is starting to wear off, only for the CHAOS to continue. The permanent crown is visibly and clearly the wrong color for my teeth, and with the numbing wearing off it still feels too big.
I go back into the office and request to speak to the Dentist, today It was Dr. Patel, I inform her of my concern, she takes me back and inspects the crown, she agrees the color is off!
I'd like to understand why with her being the professional and the expert in the subject matter she didn't bring this up? When they initially help up the mirror to show me the crown, they did not ask me to check the color or anything of such. If she agreed on the color issue after the fact how could she NOT SEE IT as she was working on it?
I have been brought to TEARS over this nightmare! I never in a million years would have expected this from WDD.
There is no consistency in the staff assisting either. the office staff / operating system has major communication breakdowns. They have left me voicemails stating one thing only for me call them back and have them say something completely different. I've requested that office manager - Josie (who is inconveniently never there when I am) to give me a call on multiple occasions in regard to the CROWN SITUATION, only for her to never call me.
I have spoken with her ONCE and that was from me initiating contact read more