Esta clínica es la mejor a la que he podido ir en mis 15 años que llevo aquí en los estados,…read moreservicio al cliente, amabilidad, la paciencia del Doctor es increíble y trabaja excelente! Estoy feliz y los recomiendo al 100% y todos son bilingües

I was in need of a new dentist in the area so I googled and found Red Oak Smile Center. They had…read moregreat reviews so I said why not but was skeptic. I got a little nervous because there wasn't anybody at the front desk when I walked in so was very close to leaving. I stayed and so very happy that I did because from the first encounter until walking out the door...Dr. S. and his team were extremely nice, patience and kind!! Oh...I also received a great report from Dr. S. which is always a plus. If you're looking for a clean environment, awesome dental assistants/team with great personality and professionalism and a good dentist then you should try the Red Oak Smile Center.

I have heard some nightmare dentist stories from people over the years. Seems like everyone has…read moreone. Lucky for me, I don't. Why, you may ask? Well, because my dentist doesn't believe in pain. Woohoo!! Dr. Wald is Awesome (that's right, with a capital A). She's funny as hell, genuinely caring, and very, very good at her job. I am in pretty great shape since she put sealants on my molars several years ago, but I constantly recommend her to people who have had bad experiences or anxiety about needing dental work because she is really good about that sort of thing. One of my more nervous friends went for a crown replacement recently, and doesn't remember a thing after being told to "count to ten." Enough said. Great office, great staff. Everyone is really nice. They're about a half hour south of Dallas, and well worth the drive down if you ask me. I love her!!

I went here for the first time last year to get a routine cleaning, they did x-rays where I was…read moretold that I had several cavities 9 to be exact and that I needed a deep cleaning because I have gingivitis. Right after that she tells me how I have great insurance and that they cover a lot of my work that I need to have done. So right then and there I knew what type of dental office this was. I never mentioned to her that I was a former dental assistant, and that as I'm looking at my x-rays I don't see all these cavities that she's telling me I have. They didn't even clean my teeth because she wanted me to come back for the "deep cleaning". I was so disappointed that this type of clinic is even open in my town. I was able to finally get into another dental office where I was told I have no cavities, no gingivitis just a little inflammation around my gums. And they actually did the routine cleaning that I went in there for. Be careful if you go here and get a second opinion if they start saying you need a lot of work done. Especially if you have "great" insurance..

I called for a cleaning appointment and the receptionist put me on a hold that seemed kind of long…read more Then surprise! There was a cancellation and she could get me in that day! The dental hygienist was friendly, professional, and proficient. She took great care to make sure I was comfortable and was very patient with my needing frequent breaks, so a special thank you to Amanda! Dr. Schooner performed my post-cleaning exam and was relaxed, quick, and friendly. I also didn't wait very long past my appointment time. The appointment lasted about 1hr 15min or so, which actually isn't bad at all, considering I hadn't had a cleaning in 4 years, and that it was my first time at his practice so X-rays also had to be done. Overall I appreciate how they made an unpleasantness that is a dental appointment as painless as possible. I will definitely be using them for my primary dental care moving forward.

I've been seeing Dr. Schoonover for about 5 years. Since day 1 to present Dr. Schoonover and his…read moreteam, Melissa and Amber at the front desk, Amanda the hygienist and Elena his dental assistant have all had wonderful attitudes and the experience and service have been amazing. They try to work with you to get you scheduled in a timely manner. They are on time for scheduled appointments. No unnecessary waiting or delays. They've even worked outside their schedule at times to be accommodating. Thank you to the entire staff.

We have been coming to Monarch Red Oak for orthodontic services for about 2 years. Staff have been…read morefriendly and the process has been smooth. Kia at the front desk made each visit a pleasure.

I was referred by my Waxahachie office for periodontal Nov 2024…read more The staff was very nice. Dr too. I paid what I was told I had to pay. Then they billed my insurance. My insurance paid and now I have an over payment. I will not be getting work done therefore I have been asking for a refund since Dec 2024. I called last week and was told March 5 Monarch processed a refund. I still have nothing. They say call my CC. I did. Nothing. Monarch says they called their regional office. I haven't heard back. I know they're closed on Tuesdays. So let's see.... I will call and ask for the regional office managers number. Maybe him or her can call me or just pay me. This is a big turn off for me ever going back. Once again the staff... great. But who ever is in the accounts payable. Not good. It's a shame I have to chase my money like this. I posted this on Monarch's Facebook and received this response. Hi Rosa, we appreciate you sharing your feedback with us. If you'd like to provide any additional details, please contact our team directly at . They didn't leave a number or email or anything.

I been going to Allheart Dental since 2016. I always have excellent customer service and now my…read morefamily are going here too.

This is a hard one to review. Am I happy with the finished product yes. I am disappointed in the…read morebilling and the rude woman that kept trying to get $538 from me. I had seven teeth pulled and I had to get a partial. Okay fine! The partial looks darn good! I can smile again. My real issue was billing. When I started with the process I had one insurance carrier. In the middle I changed jobs and got a new one. They billed both insurances and still tried to collect $538 from me. Saying they couldn't see the other payment. I am showing you the EOB, I received. The woman at the front desk caught and attitude. I caught one back. You are not going to charge me when you charge both insurance companies and the amount they paid you was more than what I owed. I watch what I spend, who pays what and I know insurance in billing. I felt they either didn't think I understood EOB or thought I wouldn't pay attention. Now nasty attitude lady, wasn't at the front desk ironically when I came to get my partial. But she was there. However, the nice young lady who remembered my horrible attitude still gave me excellent service and went over with her manager my billing. No, attitude just smiled. Which in turn let me keep my cool. She sits away from the door with blonde hair. I wish I could rate every aspect separately. I am brave enough to show all the aspects so take what you may from the pictures. I have my smile back of my youth The wait time is a zero April 30th - Aug 14th The first impression from lab 0 The tech who did my impressions 5 The first dentist and tech who pulled seven teeth 4 The dentist that I was changed to 5 The first billing lady to start my plan 5 The front desk lady with the black hair negative infinity The front desk lady with the blonde hair 5 The billing manager 0 Final product 5 Add it all up 2.9

I am so impressed with the staff at Ovilla Family Dentistry. I had a few crowns that took multiple…read morevisits. I appreciated that I always had the same dental hygienist in addition to the same doctor during the process. The level of professionalism is exceptional. The facility is very clean, the staff is friendly and the equipment is state of the art. I appreciate that they participate in volunteering their time providing dental services in countries that do not have the level of care we have in the United States.

I am extremely upset with my experience at Ovilla Family Dentistry…read more On August 14th, I called Ovilla Family Dentistry to make an initial appointment for a cleaning and possible cavity to be filled. I spoke to Candace and asked if they accepted Cigna and she responded saying they do accept Cigna if it's a PPO plan (Which mine is. Also, I would like to add this is my first time using my dental insurance this year and my first year having Cigna for my dental insurance). Everything was great I scheduled the appointment for the following Friday at 10am. I arrived to my appointment 12 minutes late and the staff was understanding of my situation (my daughter woke up sick). Amanda asked for my ID and insurance card and then I waited a few minutes and was sent back to get my cleaning. The cleaning was awesome- probably the best cleaning I've had in awhile. The doctor informed me I had a significantly large cavity on my 2nd to last molar on the top left side, which she recommended I took care of immediately to avoid a root canal, cause it was that bad. I went to the front to check out and Candace printed off a sheet explaining how much my two cavities would be to fill. She said I had to pay a $100 insurance deductible and when I asked why it was so high she said that's just insurance... so with this being a new plan that I haven't used and being told they accepted my insurance, I just thought my insurance was crappy... fast forward to this past Tuesday, August 27th, after getting a very large cavity filled I went to the front to pay and was told my total was $301 (an extra $100 went toward some kinda lining they put around my root to avoid a root canal-- *$301 for 1 cavity*). I paid and scheduled my next appointment for the other cavity to be filled. Later on that night I looked at my Cigna app and said the EOB said they were indeed out of network. SO SO SO MISLEADING and wrong! When I called today, August 28th, to talk to Candace about the situation she said they record all their phone calls and she went back to listen to the 7 minute initial conversation and said you didn't ask if we were in network, you asked it we accepted Cigna (what is the difference?!) and I replied with yes we accept Cigna PPO plans. At that point I was so highly upset because she confirmed with me that she did in fact say they accepted Cigna PPO plans and had me under the impression I was being charge the in network percentage. If they were out of network her correct response should have been we accept Cigna but are not in network. From the time I scheduled, to arriving at my appointment and handing over my insurance card, to checking out, not once was I told they were out of network! That should have been explained. Insurance deductibles are confusing and insurance verification being one of her jobs should have been conveyed better. I would have gone elsewhere had I known on the initial conversation that Cigna wasn't in network, it would have been absurd for me to go somewhere not in network when A TON of dentistry's near me accept my PPO plan. I feel she didn't relay that I wasn't in network because I would have never gone or had any work done in the first place and that would have been business lost. With all this being said beware and know your deductibles before you go anywhere! I have reached out to our local news station to see what can be done about this situation as well. This is wrong.

Been going to this dentist office for the last 3-4 years. They did a really good work on my teeth…read more And I love most they didn't try to convince me of things I didn't need like pulling wisdom teeth. Yes I still have all my wisdom teeth. Rare these days. They actually gave me good news because I found out my teeth are healthier than I realized. Thanks for keeping the smile going.

Wonderful office. The staff is great, friendly and polite! Dentists and professional, and listen…read moreto your concerns. Definitely recommend for all you dental needs.

After finishing my Dental Assisting course, I was referred to this company to register for my RDA…read moreexam. When I called, to my surprise, I was able to register for my Nitrous exam as well. They were very prompt in calling me back, very professional, and didn't mind taking out the time to answer all of my questions before I started the process. Their services are very affordable and TSBDE board approved ( I did my research). After taking my tests through CSP, Ms. DLisha guided me through the process of getting both my RDA license and Nitrous certificate. The process took about 4 weeks and I am now licensed with one certification under my belt thanks to Ms. DLisha at CSP. Thanks CSP

Critical Support Partners were great at helping me get my Dental Assistant license renewed. It was…read moreawesome working with a licensed Dental Assistant to get my license renewed and the process was so easy.

Everyone is welcoming and pleasant. I especially enjoy Dr. O as he is very friendly, knowledgeable,…read morepatient and explains things thoroughly. Four stars because my first visit was with Dr. Gupta. I was the first appointment of the day and I arrived early for my appointment time. I waited over 30 minutes past my appointment time and finally requested to be rescheduled. The front staff was very nice and went to the back to inform Dr. Gupta of my request. I was then placed in a room. When Dr. Gupta came in to see me I felt she was rushing through the exam. After the exam she asked multiple times about applying for their financing options. My agenda for the appointment was to have a cleaning and to compare Dr. Gupta's recommended treatment plan to a treatment plan that I had received from another dentist. After multiple "no" responses to Dr. Gupta, I was told that I needed to schedule to come back for a cleaning. The appointment scheduled for that day was for an exam and cleaning. After background conversations, Dr. O volunteered to do my cleaning himself. The cleaning was the best I have had in years! I was very happy with Dr. O and I scheduled to have my treatment plan completed by him. I highly recommend Dr. O at Lancaster Family Smiles!

**Attention Consumers:** The billing practices at this office warrant caution. In September 2024, I…read moreunderwent a procedure and was informed by the dentist that my insurance would not cover the cost. However, it later became apparent that the procedure was, in fact, covered. Several months have passed, and I have yet to receive reimbursement from the office. If there is a willingness to misrepresent insurance coverage, one must question the accuracy of other information provided. I recommend seeking a second opinion or considering this dental office only as a last resort.t--if at all.