Ryan and the assistant Manager are not friendly and very unprofessional. I joined in the beginning with Eugene fitness and was excited about the Springfield Fitness opening. I first notice the front desk asst manger was not friendly, the gym wasn’t clean. When I went to the Springfield fitness the staff was Very friendly, professional the center was very clean and would even on occasion, delightfully hold my keys at the front desk for me. I spoke to Steve the manger to compliment his staff and the club at Springfield fitness and he also was friendly, professional and understands customer service. I asks him why Eugene fitness won’t hold your keys and he said that’s ridiculous they have always hold keys and told me he would contact Ryan to get it resolve. Went Into Eugene fitness and again they were rude and wouldn’t hold my keys. When I mentioned Steve and the Springfield fitness being awesome and hold my keys, WOW, I saw both Asst. manager and Ryan get defensive. No type of apology or understanding in their explanation, Ryan was rude, unprofessional and condescending! When I mentioned I won't be coming to Eugene club he was promoting me to cancel my membership their, Unbelievable! It now was apparent it wasn't about the keys. I have been in sales/marketing as a Manager and a Director and I would of fired the person who spoke to a client in that manner. It’s was obvious to me there is a jealousy or underlying problem with bringing up Steve and Springfield fitness. I will never go back to Eugene and I hope the owners see this review and address whatever issues with Eugene that are going on. I have many connections in the fitness and sports community, I will be sharing my experience. I highly recommend West Coast Springfield, to bad their connected, because the Eugene center will hurt West Coast Companies membership! read more