The past 3 years, Leonard has been fabulous at repairing my A/C units. Earlier this year I had set up a summer service call, when he arrived he informed me that he didn't have filters on his truck and that I could save money by washing out my condensing unit myself. It was nice of him to consider my financial budget however, if I wanted to do it myself, I wouldn't have set up a summer service.
A couple of weeks ago, we had a very hot spell and one of my units went out. I called West Coast and spoke with Leonard's wife, she explained that they were very busy (to be expected) and that they could come out the next morning. At 10:45 the following morning, I received a call from Leonard saying that he was too busy and didn't have any openings until the following week.
Needless to say, I was very disappointed that an established customer would be treated in this manner. read more