Did a great job. Highly recommend for all your appliance repairs. Was on time and a reasonable priceread more

Advantage appliance serviced my refrigerator when the ice maker stopped working, fixed a stopped up…read moredishwasher and replaced the heating element. The microwave door springs broke, and those got repaired. Additionally, the microwave was made so that to replace a burnt out light, the entire unit had to be removed from the wall, which was handled with care and professionalism. It's saved me so much money on not having to replace appliances by repairing them instead. You can't go wrong with Advantage Appliance.

Your business gets a Five Star rating from us. your customer service is bar none one of the finest…read moreoperates. Kelly at the desk is polite ,pleasant and kind to her customer and coworkers. Kettle Moraine was our last hope to find a part of our stove. We exhausted all avenues. I will be buying my next appliances from them. Thank you.

I ordered a refrigerator, dishwasher, built in oven and cooktop back in December of 2023. I was…read moretold 4-6 weeks. It turned into nearly 4 months before they were delivered. Then the dishwasher i ordered was discontinued so i had to choose another one. My built in oven still is missing a 21/2" piece of stainless which was ordered from their Frigidaire rep about 4 months ago and every time i call they just play games!! 10 months later and i still don't have my appliances in right. Its funny how nice they are and want your money right away, but the customer service after that absolutely sucks! i am sorry i went there to begin with. Brooks you should be ashamed of yourself as a salesperson!

Thought I'd found a locally owned store to meet all of my appliance needs. But, when told that…read morethey didn't carry an item in the size i needed, so I "should find it myself", I also canceled the $900 microwave I'd ordered. Wish I could return the fridge and give all those sales to another place that would care enough to go the extra mile.

My new gas range was delivered on time and the crew was very courteous and careful as they removed…read morethe old range and installed the new one. Cody was very efficient installing the range and explained how to use it. I appreciate that the crew works for Bergman and not a subcontractor. Happy in West Bend.

I recently purchased for delivery later this month a set of kitchen and laundry room appliances…read more My Salesman Jeff F. did a fine job in discussing and finding me in stock products for a delivery, in a very late moment sort of, on the fly appliance purchase. I was pleased to know also that Kettle Moraine Appliance had in store repairmen, also, for future use. Jeff did a fine job. Period. He has a very fine, extensive product knowledge base, and answered a lot of my appliance questions and concerns. He listened and I was not preached to, unlike too many Big Box Store clerks. I especially appreciated direct and accurate answers to my qualms of having to have a ventless clothes dryer. I have a quirky new kitchen set up where a built in alcove could take traditional stacked laundry units, but not an available exhaust pipe. So, a new style, all in one front opening single unit washer/electric ventless dryer was the solution. Jeff was a great and to the point "explainer" that the concept is sound and actually very common now a days. So, as a non - Digitally Gifted sort of fellow, I appreciated that . Also, and for me as a Semi-Retired guy, who is not one of the local Gentry Class, I was given the full attention and courtesy as if I were such. It was appreciated. -- Mike B., Milwaukee

We purchased a wall oven and were told it would be at their store within a week. I called after the…read moreweek and was told "we are short staffed" and that I should leave a message for my salesman. So I did. No call back so after another few days I called again and was told the same thing. Not until I basically demanded to speak to a manager did the receptionist respond appropriately and make it an appropriately handled discussion. I was then told by a manager when it would arrive. I called that day and they said it had arrived the day before. Then finally the salesman called after I already found out. The Installation crew was great thankfully. A week later I called to request a service guy to take a look at the door as it doesn't close right. The guy told me their service people weren't in that day and that I should call their West Bend store. Again, the customer is expected to do the store's job. I would not recommend them. If I can't find a better store next time I need an appliance I will order it online and deal with the installation on my own. They provided no added value. BTW my oven was $4000 so one would expect at least average customer service.

I tried this establishment since I was in the area. Rather than pointing out the negatives, I will…read moresay this. The store is fully stocked. Yes, you will find "SOME" bargains on certain items. Other items are actually cheaper at other stores, Menard's, Wal-Mart, hardware stores etc, etc. If you're in the area and looking to kill some time looking for possible bargains. This may be worth a look. Personally, I, myself wouldn't drive in just for a visit to this store only. If I'm in the area, sure, but I wouldn't make it a dedicated single visit just for this store.

What a surprise! If you like biglots you'll love Ollie's! I was quite surprised to see the wide…read morevariety of items to include grocery, household supplies, clothing, outdoor/indoor decor, automobile accessories, a book selection, and more! Their sales are absolutely incredible and the inventory doesn't feel sparse or picked through. We were shocked to see such a wide selection of rugs at such an incredible price! The employee that rang us up at the checkout was super helpful, kind, and very informative. They took their time with each customer and provided a very welcoming experience. Can't wait to come back for more!

They don't deliver when they say they will. Their customer service is terrible, they don't listen…read moreor even care what you have to say. They hang up on you, talk over you, and don't resolve any problems. They are vastly inappropriate and unprofessional. They will leave their deliveries outside even when you ask them to bring them into your house.

Beware of returning anything after the 90 day policy even if you have a receipt. They will not even…read moregive you a store credit. They think you should just throw it away. Management and staff is the worst in the business. I will only shop at Menard's and Lowe's from now on.

Their prices are really competitive and they have quite a bit to offer. The mattresses are all…read morebrand name and good quality! I was just in there this past weekend to buy a chair and the owner showed us a chair in the back that worked out perfectly! She took the time to make sure we didn't have questions and offered suggestions to help get us what we were looking for. Really happy with the purchase and with the customer service!!

I would 100% recommend BoxDrop Mattress & Furniture-West Bend to everyone!! The two owners were so…read morehelpful and made it a priority helping me find the perfect couch in my price range that checked all the boxes. There were so many options to choose from (all great quality) but I'm so happy I found what I was looking for. Definitely will be back!

when I called Ron to ask about my LG oven not working I asked if he has experience. he said a…read morelittle. I explained what my issue was and he said he would need to look at because he did not understand what I was talking about. He said he would need to see it and give me an estimate. Ron came over and was here, looked at the stove and said hmm it properly is a bad module . He sat on my floor, looked up Sears web site and said they don't make parts for my oven. My oven is a 2019. he stated I have a nice house and you should buy should buy a wolf stove. charged me $90.00 for 5 minute of His time. call a different appliance service!

Although i got quick and friendly service, i definitely over paid. I needed my washer fixed the guy…read morecame out and said it would be 50$ for the part and 50$ for labor, and said it would come to about 150 $. First of all the part was online for 9 $ secondly the labor took all of 15 minutes. I only paid 75 $ for the washer originally.I will not use this service again.