Your business gets a Five Star rating from us. your customer service is bar none one of the finest…read moreoperates. Kelly at the desk is polite ,pleasant and kind to her customer and coworkers. Kettle Moraine was our last hope to find a part of our stove. We exhausted all avenues. I will be buying my next appliances from them. Thank you.

I ordered a refrigerator, dishwasher, built in oven and cooktop back in December of 2023. I was…read moretold 4-6 weeks. It turned into nearly 4 months before they were delivered. Then the dishwasher i ordered was discontinued so i had to choose another one. My built in oven still is missing a 21/2" piece of stainless which was ordered from their Frigidaire rep about 4 months ago and every time i call they just play games!! 10 months later and i still don't have my appliances in right. Its funny how nice they are and want your money right away, but the customer service after that absolutely sucks! i am sorry i went there to begin with. Brooks you should be ashamed of yourself as a salesperson!

Thought I'd found a locally owned store to meet all of my appliance needs. But, when told that…read morethey didn't carry an item in the size i needed, so I "should find it myself", I also canceled the $900 microwave I'd ordered. Wish I could return the fridge and give all those sales to another place that would care enough to go the extra mile.

My new gas range was delivered on time and the crew was very courteous and careful as they removed…read morethe old range and installed the new one. Cody was very efficient installing the range and explained how to use it. I appreciate that the crew works for Bergman and not a subcontractor. Happy in West Bend.

We are remodeling our kitchen and needed a new set of appliances. At the suggestion of our…read moredesigner, we scheduled an appointment with a salesperson. When we arrived, we learned that it happened to be the salesperson's day off. Fortunately, the sales manager stepped in and spent the next couple of hours with us, discussing our needs and helping us narrow down the many available options. Since we weren't committed to any particular brand, we had a wide range of choices. The first appliances presented to us were all top-of-the-line models. I don't necessarily have a problem with that, but I always find it helpful to compare those premium models with second- and third-tier alternatives to better understand the trade-offs. I wish appliance dealers had better tools to make those comparisons easier. It turns out that quality appliances are expensive... or at least the ones we ended up selecting! The sales manager also helped us work through all of the other details and put together a package proposal that included package discounts. Overall, we felt well taken care of. We're not sure yet whether we'll be purchasing our appliances here, but based on our experience, we would definitely shop here again.

We have been here a handful of times in the past five years, and purchased a washer/dryer set here…read more We were very happy with that purchase and delivery. More recently, we came to look at dishwasher and fridge (two different occasions a few months apart). We had done a lot of research beforehand and visited a few other retailers prior to our visit. The salesman we encountered was friendly, but wanted to sell us a different brand than we requested and hardly wanted to show us the brand that interested us. In the end, we found better promotion and delivery prices elsewhere, but we'd still keep this place in mind.

I tried this establishment since I was in the area. Rather than pointing out the negatives, I will…read moresay this. The store is fully stocked. Yes, you will find "SOME" bargains on certain items. Other items are actually cheaper at other stores, Menard's, Wal-Mart, hardware stores etc, etc. If you're in the area and looking to kill some time looking for possible bargains. This may be worth a look. Personally, I, myself wouldn't drive in just for a visit to this store only. If I'm in the area, sure, but I wouldn't make it a dedicated single visit just for this store.

What a surprise! If you like biglots you'll love Ollie's! I was quite surprised to see the wide…read morevariety of items to include grocery, household supplies, clothing, outdoor/indoor decor, automobile accessories, a book selection, and more! Their sales are absolutely incredible and the inventory doesn't feel sparse or picked through. We were shocked to see such a wide selection of rugs at such an incredible price! The employee that rang us up at the checkout was super helpful, kind, and very informative. They took their time with each customer and provided a very welcoming experience. Can't wait to come back for more!

After being treated like dirt from the Grafton HD, we trek out to this one on the weekends now…read more Night and day difference. The carpeting lady that's been married for 42 years was a real hoot. We chose carpet for our whole house based off her experience and thoughtfulness. Our WHOLE house... that we will live with for the foreseeable future. Let that sink in for moment. I don't know this person at all. Yet somehow she was able to teach me enough about "face Oz" of carpets and nylon vs poly to help guide me to a better choice than I ever could have made on my own. It wasn't just her either. People passing by would pause just long enough, if I made eye contact - with a smile - they would ask if I needed help. Some would just say hello. And that's perfect. I never felt pressured or harassed in anyway. The people here are an asset to this company. Even the self check out attendant was kind and helpful. Best part? The registers are by the entrance! So happy to have a more pleasant HD to visit than the terrible concrete tomb that is the Grafton location.

I shop at Home Depot quite a bit. I buy plenty of items in the store, and I also order online for…read morefree home delivery. It's hard to beat that convenience. Unfortunately, this most recent experience was disappointing. I ordered a laser level online, and it arrived the very next day. Great! But when I opened the package, it was obvious the box had already been opened. It appeared that I had received a returned item. The laser level powered on and worked right out of the box, but it had a unique defect. It can be powered by either standard batteries or a rechargeable battery pack. To switch between the two, you have to remove the battery cover. The problem was that the battery cover was completely stuck and would not come off, making it impossible to change battery types. I brought it back to the return counter and explained the issue to the employee. He tried removing the cover himself and couldn't get it off either. He then processed the return and placed a sticker on the box. I asked what the sticker indicated, and he said it identified the item as being returned because it was defective. I then asked whether there was any way to communicate the specific defect to the person who would inspect the return, since the unit otherwise appeared to work normally. He told me there wasn't. We both agreed that, because the defect wasn't immediately obvious, there was a good chance it could end up back on the shelf. Maybe the next customer won't need to switch to standard batteries and will never notice the problem. That possibility makes me a little hesitant to buy certain tools online. When I purchase something advertised as new, I expect it to be factory sealed and not someone else's return. Home Depot has a great system for ordering and returns, but I think this part of the process could use some improvement.

Service was not great. Seemed more annoyed with us than anything. Went to Ashley furniture that…read moresame night and bought a couch from them instead. Treated us and our kids much better than box drop did.

Their prices are really competitive and they have quite a bit to offer. The mattresses are all…read morebrand name and good quality! I was just in there this past weekend to buy a chair and the owner showed us a chair in the back that worked out perfectly! She took the time to make sure we didn't have questions and offered suggestions to help get us what we were looking for. Really happy with the purchase and with the customer service!!