Well, this really needs to be a 2 part review, one of the entire Milwaukee Library System and one of the West Allis Branch.
The Milwaukee County Library system has a GREAT interlibrary loan! I've been able to find every single obscure title I've wanted through them and have it delivered to my local branch (West Allis now, Shorewood before). Most things come within 2-3 days, but longer for things they have to get outside their system or are super popular. It is also great that they have many branches throughout the city and your library card works at ALL of them and you can return your books anywhere. Also, their whole collection is up-to-date with all the newest materials being acquired all the time. I love that!
As for West Allis:
Pros:
-Kids area is upstairs and well-separated from the rest of the building. I've never had to deal with loud kids, which is something I've had to deal with at pretty every other public library I've been to
-decently large and varied selection of materials, it has at least a little of everything and a lot of the most popular (general fiction, YA fiction, science fiction/fantasy, DVDs, wide variety of non-fiction titles
-book sale in the lobby! They always have two carts full of books for sale for $0.25/.50 because the system is constantly getting new materials. These are older, not popular items, but I've gotten some good surprise finds!
-Technology. They have a good self-checkout system, an automated return system, and a great app for the county system that allows you to search/renew/hold items and even has a barcode to use in place of your card if you forget it (which works at self-checkout, too!) Plus, they have lots of computers and a good system to sign up on your own for a computer when traffic is heavy
Cons:
-crappy road/parking lot with lots of bumps and potholes. But, it is Milwaukee...to be expected.
-yeah, that chlorine smell in the lobby is legit gross
-I don't like that libraries are moving towards organizing fiction books by author's last name. It makes it harder to find things and browse
-Their large DVD collection is only organized by first letter and not actually alphabetized further, so it takes FOREVER to find a movie (literally took 20 min with me and a staff member looking to find a certain title). And even more frustrating that you find the title but it is a Blue-Ray and not a DVD and so you have to keep searching. Also, the documentaries are just utter chaos! read more