West 40 employee Sharon Balderas was extremely helpful guiding me through the Teaching Certificate reinstatement process after mine lapsed. She was very patient with me as I fumbled logging into the ELIS website and directed me to tech support for help with my password problem. She also gave me her direct phone number so I could call her back once I was logged in. I was grateful to her for this because I wouldn't have to explain my situation again to someone new. Once I was into the system, Sharon walked me through the procedure to reinstate my certificates. Note: ELIS is not very user friendly, especially to this user. She told me it could take up to two weeks for the system to update my status. And, I could call her back if it didn't because my grace period was about to expire. Today (two days later), Sharon calls me to let me know that the system updated my teaching status and talks me through the renewal process. Ms. Balderas is a Five-Star employee and a credit to the organization. I can't say enough about her kindness and helpfulness to me! read more