The Cook County Clerk's office in Maywood has instituted a new policy - you MUST have an appointment if you intend to acquire birth or death certificates or marriage licenses. This is a very new, and little known new rule. There is no sign prior to entry that indicates you MUST have an appointment. That means that members of the uniformed public arrive, with the expectation to wait in line for an available clerk, obtain the certificates needed, pay and leave, as has been the customary ritual. But NOW - if you don't have an appointment, you are either turned away or told to go outside, make a call to the clerk's office - in the moment - and request an appointment. That appointment however may not be an IMMEDIATE appointment. You may receive an appointment that requires you to WAIT - possibly an hour, before you can acquire the certificates you need. If that happens, you are told to SIT AND WAIT IN YOUR CAR - until your allotted time! Really? Having a appointment, however, is still not enough - you need to also have a CONFIRMATION NUMBER for that appointment. If you happen to be a representative from a funeral home that has been sent to pick up death certificates for upcoming services - the confirmation number was likely emailed to the office manager - but not the representative that has driven some distance to the clerk's office. The confirmation number is emailed to the office manager. Whether as a representative of a funeral home - or as a member of the general public - you do not expect to be turned away, told to hang out in the parking lot for how ever long it may be, or have to make a second trip, if your wait time is too long. This is not efficient, friendly, or helpful to the public. Hire more staff to accommodate the needs of the public, as you are there to serve the public. read more