I got my first parking ticket today. I also met the world's nicest parking ticket lady…read more
A friend and I spent a few hours this afternoon in downtown Arlington Heights, so I parked my car in the underground parking garage as usual. We noted the four-hour parking limit and made it a point to return to the car right as four hours was ending.
My car was still there. With a red paper stuck to the windshield.
Crap. We hadn't made it back in time.
I opened the ticket and looked at the timestamp: 11:28am. Only an hour after we had been there. Confused, I looked up, looked around, and then started to notice the red permit parking signs scattered among the blue four-hour parking signs.
Actually, the signs said:
"PERMIT PARKING MON-FRI 5AM-6PM"
"OR 4 HOUR PARKING."
These two signs were right next to each other.
Clearly, it meant that we could have a permit or park there for four hours. Right?
I started snapping photos of the confusing signs (and lack of certain signs) near my parking spot as proof against the ticket. Meanwhile, I spotted a woman with her flashlight looking at cars. Ah, the parking enforcement officer.
"Excuse me," I showed her the ticket, "can you help me figure this out?"
"Oh, you're in a permit parking zone."
"But the signs......."
She smiled, "Oh yes, I know. It's so confusing." She explained it happens all the time and I can just try to fight the ticket by writing a note with the ticket and dropping it off at the village hall. All of this with patience and a smile on her face.
I thanked her repeatedly before getting in my car and driving away.
An hour later, I went to the finance department of the village hall and the woman behind the counter sent me over to the police department. Once at the police department, I was being assisted by a nice police officer until I saw the same lady who gave me my ticket! She came around to the front of the counter, greeted me with a smile, and started to talk with the officer about helping me waive the ticket. Since I had the photos of proof on my phone, I was told I would have to go home, print the pictures, and mail them out. She generously offered to let me email her the photos so she could print them out the next morning and attach them with my ticket. Floored by the fact that she was going above and beyond to help me, I agreed and she wrote down her [work] email address for me.
Then she unexpectedly takes the ticket from me and says, "You know what, just forget about the ticket. I'll take care of it."
Shocked, I say, "But... don't you need to document this or something...?"
"Don't worry about it. You're being so nice about this. Happy Thanksgiving!" she replies with a smile.
Me? I'M being nice about this? Sure, I was being pleasant about the whole thing (I've learned that it's no big deal to be annoyed or angry about these kind of things), but this lady was just so unexpectedly nice about the ticket. Seriously. I was nearly in shock.
"Wow... thank you so much! Happy Thanksgiving, too!" was all I could say.
She took the papers, smiled, and walked away.
Stunned, I left with a heart growing full of gratitude for all the kind people in this world.
She made my day.
I realize that the village/police department aren't probably always going to be this nice and lenient when it comes to parking tickets, but my experience today was so, so pleasant. Five-star pleasant.